A medical biller or lien negotiator in a personal injury law firm makes sure that all of a client's medical bills are correctly recorded and paid. they work with doctors and insurance companies to get bills lowered if possible, track every medical cost so the attorney can present it in the case, and help make sure the client gets the maximum amount possible from their settlement. for more information on the position, please watch this video: https://vimeo.com/795335332 should you reach the interview stage, you will be asked about this video, so please make sure you watch it carefully. responsibilities: - lien management: monitor, track, and update lien statuses for active cases, ensuring timely lien resolution and compliance with state and federal regulations. - negotiation support: assist attorneys with lien negotiations by gathering relevant documentation, reviewing lien amounts, and organizing settlement information. - communication with providers: liaise with medical providers, insurance companies, and lienholders to confirm balances, request reductions, and obtain necessary documentation. - case tracking and updates: track case progress and update attorneys on lien-related developments, deadlines, and settlement impacts. - medical treatment recording: accurately record, bill, and track all medical treatments a client receives, including doctor visits, therapy, surgeries, and other medical care. - managing medical liens: manage medical liens, ensuring that bills are accurate and negotiating with medical providers to reduce costs, maximizing the client's settlement...
Overview: our personal injury law firm based in los angeles, california, is seeking a dedicated client retention specialist to join our team. the role focuses on ensuring high levels of client satisfaction, resolving issues, and fostering long-term relationships with our clients. the ideal candidate will have a strong background in client satisfaction or customer service and be skilled in problem-solving, communication, and team collaboration. responsibilities: - client interaction: manage interactions with clients, handling difficult or dissatisfied clients professionally and empathetically. convert negative experiences into positive outcomes when possible. - problem-solving and conflict resolution: address and resolve client complaints efficiently, prioritizing multiple client issues based on urgency and impact. - communication skills: ensure clear and effective communication with clients. address unrealistic expectations and set appropriate boundaries when needed. - client feedback and improvement: collect and analyze client feedback to identify areas for improvement. develop and implement strategies, including client satisfaction surveys, to enhance service quality. - team collaboration: work closely with attorneys and staff to ensure consistent and high-quality client service. advocate for client needs and ensure their concerns are addressed within the organization. - technical skills: utilize crm software to track client interactions, follow-ups, and maintain accurate records of communications. - company-specific: gain familiarity with our firm's processes and cultu...
Get ai-powered advice on this job and more exclusive features. working hours: 8:30am - 5:30pm pst (you must be able to work in pacific standard time zone) overview our personal injury law firm based in los angeles, california, is seeking a dedicated client retention specialist to join our team. the role focuses on ensuring high levels of client satisfaction, resolving issues, and fostering long-term relationships with our clients. the ideal candidate will have a strong background in client satisfaction or customer service and be skilled in problem-solving, communication, and team collaboration. responsibilities client interaction: manage interactions with clients, handling difficult or dissatisfied clients professionally and empathetically. convert negative experiences into positive outcomes when possible. problem-solving and conflict resolution: address and resolve client complaints efficiently, prioritizing multiple client issues based on urgency and impact. communication skills: ensure clear and effective communication with clients. address unrealistic expectations and set appropriate boundaries when needed. client feedback and improvement: collect and analyze client feedback to identify areas for improvement. develop and implement strategies, including client satisfaction surveys, to enhance service quality. team collaboration: work closely with attorneys and staff to ensure consistent and high-quality client service. advocate for client needs and ensure their concerns are addressed within the organization. technical skills: utilize crm software to track client interact...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo