Overview: Our personal injury law firm based in Los Angeles, California, is seeking a dedicated Client Retention Specialist to join our team. The role focuses on ensuring high levels of client satisfaction, resolving issues, and fostering long-term relationships with our clients. The ideal candidate will have a strong background in client satisfaction or customer service and be skilled in problem-solving, communication, and team collaboration. Responsibilities: - Client Interaction: Manage interactions with clients, handling difficult or dissatisfied clients professionally and empathetically. Convert negative experiences into positive outcomes when possible. - Problem-Solving and Conflict Resolution: Address and resolve client complaints efficiently, prioritizing multiple client issues based on urgency and impact. - Communication Skills: Ensure clear and effective communication with clients. Address unrealistic expectations and set appropriate boundaries when needed. - Client Feedback and Improvement: Collect and analyze client feedback to identify areas for improvement. Develop and implement strategies, including client satisfaction surveys, to enhance service quality. - Team Collaboration: Work closely with attorneys and staff to ensure consistent and high-quality client service. Advocate for client needs and ensure their concerns are addressed within the organization. - Technical Skills: Utilize CRM software to track client interactions, follow-ups, and maintain accurate records of communications. - Company-Specific: Gain familiarity with our firm's processes and culture. Develop and execute strategies to strengthen our client service reputation and drive client retention. Qualifications: - Proven experience in client retention role - Strong problem-solving skills with a track record of resolving client complaints effectively. - Excellent communication skills, both verbal and written. - Experience with CRM software and tracking client interactions. - Ability to work collaboratively with attorneys and other staff members. - Enthusiasm for working in a personal injury law firm and contributing to client satisfaction. Job Type: Full-time - Remote Salary range: 700-800 USD monthly, paid biweekly Working Hours: 8:30am - 5:30pm PST (You must be able to work in Pacific Standard Time Zone) Job Type: Full-time Application Question(s): - What is your desired monthly salary in COP? Language: - Advanced English C1 (Preferred)