Partnerships management analyst ii remote. colombia. only cvs submitted in english will be considered. the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions th...
Join to apply for the associate customer success specialist role at anthology inc join to apply for the associate customer success specialist role at anthology inc description associate customer success specialist bogotá, colombia. only cvs submitted...
Job summary associate customer success specialist at anthology. work directly with clients, supporting the renewal process, and collaborating with strategic partnership directors. responsibilities - providing insights into specific trends at supported institutions - managing and resolving identified client issues for assigned customer accounts - documenting information into web-based ticketing system - providing efficient and accurate resolution to customer inquiries - utilizing reporting data to conduct analysis on trends, documenting and summarizing findings with clear, actionable steps for improvements - handling multiple job tasks at one time and escalating issues in a timely manner - monitoring upcoming contract renewals with a 120-day lead time - proactively initiating renewal workflows to ensure timely customer engagement and internal readiness - working directly with strategic partnership directors concerning renewal details and changes to contracts qualifications - high school diploma or equivalent - excellent oral and written communication skills - ability to communicate clearly with university staff, and team members - ability to ask questions to determine the nature of the problem - proficiency in ms office computer applications including word and excel, and willingness to learn new technology systems - analytical orientation with strong attention to detail - ability to work from home - ability to take inbound (voice) phone calls in a conversation-heavy environment - fluency in written and spoken english at cef c2 level or above - you must have a quiet, dis...
Description service delivery associate iiibogotá, colombia*only cvs submitted in english will be considered* the opportunity:anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.for more information about anthology and our career opportunities, please visit.our help desk, one stop, marketing and enrollment servicesbring virtualized support and technology enabled solutions to the world’s most progressive institutions. we provide it help desk and comprehensive student lifecycle management services that improve student engagement and accelerate learning. our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.the associate customersuccessspecialist position is an exciting opportunity to work directly with our clients, supporting the renewal process. this individual will work directly with various anthology operational departments and the client’s staff to support the renewal process. this person will assistour strat...
Product designer, sr remote, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. are you passionate about creating innovative, intuitive products informed by customer insights? do you have a mastery of craft to turn insights into something truly useful, usable and valuable? can you inspire us by showing or prototyping what is possible? are you looking to drive meaningful change at scale? millions of people around the world rely on our products every day. join us in shaping the future of education and ai innovation with a global edtech leader. we’re seeking a passionate, talented senior product designer to help ensure our products are valuable, intuitive, and crafted to high standards. the role initially focuses on product design and user research on one of our flagship products: student. primary responsibilities will include: - leading design projects, combining quant/qual research insights, rapid iteration, and testing to craft data informed, user centered solutions - taking broad, conceptual ideas and turning them into something usefu...
Description product designer, sr remote, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. for more information about anthology and our career opportunities, please visit www.anthology.com. are you passionate about creating innovative, intuitive products informed by customer insights? do you have a mastery of craft to turn insights into something truly useful, usable and valuable? can you inspire us by showing or prototyping what is possible? are you looking to drive meaningful change at scale? millions of people around the world rely on our products every day. join us in shaping the future of education and ai innovation with a global edtech leader. we're seeking a passionate, talented senior product designer to help ensure our products are valuable, intuitive, and crafted to high standards. the role initially focuses on product design and user research on one of our flagship products: student. primary responsibilities will include: - leading design projects, combining quant/qual research insights, rapid iteration, and testing to c...
Description product designer, sr remote, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. for more information about anthology and our career opportunities, please visit anthology. are you passionate about creating innovative, intuitive products informed by customer insights? do you have a mastery of craft to turn insights into something truly useful, usable and valuable? can you inspire us by showing or prototyping what is possible? are you looking to drive meaningful change at scale? millions of people around the world rely on our products every day. join us in shaping the future of education and ai innovation with a global edtech leader. we’re seeking a passionate, talented senior product designer to help ensure our products are valuable, intuitive, and crafted to high standards. the role initially focuses on product design and user research on one of our flagship products: student. primary responsibilities will include: leading design projects, combining quant/qual research insights, rapid iteration, and testing to craft data informed, user centere...
Job summary the technical analyst will develop and maintain etl processes and tooling in support of anthology system data migration efforts. responsibilities - interfacing and working with business stakeholders to understand the business and functional requirements to develop etl processes in support of system implementations - playing a leadership role in the design, implementation and development of etl processes - managing all aspects of the data architecture, including models, data staging and etl framework - collaborating with other cross-functional it software/data personnel on development of edw/database components qualifications - bachelor's degree, preferably in computer science, computer programming or related field - 5-8 years of erp experience - solid knowledge of sql server 2019 with the development of complex stored procedures, views and other sql objects - experience with performance tuning, code profiling, code review, hands-on experience using best practices descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum at aliquet erat. curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. ...
Description partnerships management analyst ii remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. for more information about anthology and our career opportunities, please visit anthology. the anthology partner program is a differentiator in that it provides an ecosystem that enables our customers with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be. as partnerships management analyst, you will play a pivotal role in crafting, launching, and delivering anthology partner solutions in the education technology space. you will be a key contributor in delivering partner needs and in the orchestration of program services. you’ll develop an understanding of our products and partner needs, as well as build an awareness of market opportunities and competitive threats and positioning. you’ll apply this knowledge to build excitement that drives anthology partners through engagement journeys. specific responsibilities will include: managing a portfolio of partner accounts at dif...
Join to apply for the accounts receivable coordinator ii role at anthology inc join to apply for the accounts receivable coordinator ii role at anthology inc get ai-powered advice on this job and more exclusive features. description accounts receivable coordinator ii remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. for more information about anthology and our career opportunities, please visitwww.anthology.com. reporting to the director of finance, your primary responsibilities include the successful management and reconciliation of your assigned portfolio of customer accounts to maintain or lower anthology’s ar balance and increase available cash. in addition to aiding in collection on overdue accounts, you will be tasked with effectively resolving customer issues and working collaboratively with colleagues in other anthology departments. primary responsibilities will include: preparingreports frommicrosoft 365 researching and reconciling assigned accounts for customers located in the us and/or international following-...
Si cumples con el perfil en u compensar, requiere para su equipo de trabajo, quien tendrá como misión, gerenciar la implementación del sistema core académico y del erp institucional, asegurando su alineación con el modelo de gestión académica, administrativa y financiera, así como con los objetivos estratégicos establecidos en el plan de desarrollo institucional. mediante la aplicación de metodologías de gestión de proyectos será responsable de la planificación, ejecución y control integral del proyecto, gestionando de manera efectiva los recursos, cronograma, presupuesto y riesgos, así como la articulación de equipos multidisciplinarios. profesional en ciencias administrativas, ingenierías o carreras afines, innovación o areas afines a la educación con especialización o maestría en gerencia de proyectos, gestión de tecnología, transformación digital. conocimiento de metodologías de implementación de soluciones erp/académicos (p.ej., anthology, sap, oracle peoplesoft, banner). manejo avanzado de herramientas de gestión de proyectos (ms project, jira, asana, etc.). conocimiento en gestión del cambio organizacional y comunicación efectiva. habilidades en planeación financiera de proyectos tecnológicos. liderazgo, pensamiento estratégico, resolución de problemas y capacidad de negociación. más de 5 años liderando proyectos de sistemas de información en organizaciones complejas, con experiencia en al menos 3 proyectos en educación superior (soluciones core). experto en gestión de equipos multidisciplinarios, proveedores tecnológicos y consultoras, así como en control de ri...
Si cumples con el perfil en u compensar, requiere para su equipo de trabajo, quien tendrá como misión, gerenciar la implementación del sistema core académico y del erp institucional, asegurando su alineación con el modelo de gestión académica, administrativa y financiera, así como con los objetivos estratégicos establecidos en el plan de desarrollo institucional. mediante la aplicación de metodologías de gestión de proyectos será responsable de la planificación, ejecución y control integral del proyecto, gestionando de manera efectiva los recursos, cronograma, presupuesto y riesgos, así como la articulación de equipos multidisciplinarios. profesional en ciencias administrativas, ingenierías o carreras afines, innovación o areas afines a la educación con especialización o maestría en gerencia de proyectos, gestión de tecnología, transformación digital. conocimiento de metodologías de implementación de soluciones erp/académicos (p.ej., anthology, sap, oracle peoplesoft, banner). manejo avanzado de herramientas de gestión de proyectos (ms project, jira, asana, etc.). conocimiento en gestión del cambio organizacional y comunicación efectiva. habilidades en planeación financiera de proyectos tecnológicos. liderazgo, pensamiento estratégico, resolución de problemas y capacidad de negociación. más de 5 años liderando proyectos de sistemas de información en organizaciones complejas, con experiencia en al menos 3 proyectos en educación superior (soluciones core). experto en gestión de equipos multidisciplinarios, proveedores tecnológicos y consultoras, así como en ...
Si cumples con el perfil en u compensar, requiere para su equipo de trabajo, quien tendrá como misión, gerenciar la implementación del sistema core académico y del erp institucional, asegurando su alineación con el modelo de gestión académica, administrativa y financiera, así como con los objetivos estratégicos establecidos en el plan de desarrollo institucional. mediante la aplicación de metodologías de gestión de proyectos será responsable de la planificación, ejecución y control integral del proyecto, gestionando de manera efectiva los recursos, cronograma, presupuesto y riesgos, así como la articulación de equipos multidisciplinarios. profesional en ciencias administrativas, ingenierías o carreras afines, innovación o areas afines a la educación con especialización o maestría en gerencia de proyectos, gestión de tecnología, transformación digital. conocimiento de metodologías de implementación de soluciones erp/académicos (p.ej., anthology, sap, oracle peoplesoft, banner). manejo avanzado de herramientas de gestión de proyectos (ms project, jira, asana, etc.). conocimiento en gestión del cambio organizacional y comunicación efectiva. habilidades en planeación financiera de proyectos tecnológicos. liderazgo, pensamiento estratégico, resolución de problemas y capacidad de negociación. más de 5 años liderando proyectos de sistemas de información en organizaciones complejas, con experiencia en al menos 3 proyectos en educación superior (soluciones core). experto en gestión de equipos multidisciplinarios, proveedores tecnológicos y consultoras, así como en control de ri...
Description technical consultant iiremote - colombia*only cvs submitted in english will be considered*the opportunity:anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.for more information about anthology and our career opportunities, please visit anthology.the technical analyst will develop and maintain etl processes and tooling in support of anthology system data migration efforts.specific responsibilities will include: - interfacing and working with business stakeholders to understand the business and functional requirements to develop etl processes in support of system implementations - playing a leadership role in the design, implementation and development of etl processes - managing all aspects of the data architecture, including models, data staging and etl framework - collaborating with other cross-functional it software/data personnel on development of edw/database components - designing, developing, and maintaining solutions - interacting well with team members while maintaining multiple priorities in an extremely dynamic environment, initiating necessary tasks, and ensuring complete follow through - effectiv...
Accounts receivable coordinator ii location: remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions to help students reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. for more information about anthology and our career opportunities, please visit www.anthology.com . reporting to the director of finance, your primary responsibilities include managing and reconciling your assigned portfolio of customer accounts to maintain or lower anthology’s ar balance and increase available cash. you will also assist in collections on overdue accounts, resolve customer issues, and collaborate with colleagues across departments. primary responsibilities will include: preparing reports from microsoft 365 researching and reconciling assigned accounts for customers in the us and internationally following up with customers to facilitate payments per contract terms and conditions maintaining detailed records of all accounts, including collection efforts and issue resolution documenting customer account activity to support reserving or write-off processes as necessary mastering the use of various system...
Senior educational consultant bogota, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. for more information about anthology and our career opportunities, please visit . we are looking for a senior educational consultant to join the educational consulting & training team. the team supports customers in the effective implementation of anthology’s products to support online teaching and learning, ensure successful adoption of our products, and maximize the educational returns on the customer’s investment. we provide customers with consulting services which include defining requirements and business rules, facilitate strategy sessions, identify implementation strategies and product use cases, provide product training, provide instructional design, and course design services and lead the process that delivers our customer’s system to the production state. this position supports the delivery of learning technology planning, product training, and blackboard professional development courses. a successful candidate will have experience ...
Si cumples con el perfil en u compensar, requiere para su equipo de trabajo, quien tendrá como misión, gerenciar la implementación del sistema core académico y del erp institucional, asegurando su alineación con el modelo de gestión académica, administrativa y financiera, así como con los objetivos estratégicos establecidos en el plan de desarrollo institucional. mediante la aplicación de metodologías de gestión de proyectos será responsable de la planificación, ejecución y control integral del proyecto, gestionando de manera efectiva los recursos, cronograma, presupuesto y riesgos, así como la articulación de equipos multidisciplinarios. profesional en ciencias administrativas, ingenierías o carreras afines, innovación o areas afines a la educación con especialización o maestría en gerencia de proyectos, gestión de tecnología, transformación digital. conocimiento de metodologías de implementación de soluciones erp/académicos (p.ej., anthology, sap, oracle peoplesoft, banner). manejo avanzado de herramientas de gestión de proyectos (ms project, jira, asana, etc.). conocimiento en gestión del cambio organizacional y comunicación efectiva. habilidades en planeación financiera de proyectos tecnológicos. liderazgo, pensamiento estratégico, resolución de problemas y capacidad de negociación. más de 5 años liderando proyectos de sistemas de información en organizaciones complejas, con experiencia en al menos 3 proyectos en educación superior (soluciones core). experto en gestión de equipos multidisciplinarios, proveedores tecnológicos y consultoras, así como en ...
Order management & billing analyst i remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. for more information about anthology and our career opportunities, please visit the order management & billing analyst is a staff-level operations position in the order management & invoicing operations team in anthology’s global business operations department. in this role, you will be responsible for processing and closing transactions in the sales systems and ensuring proper data flow to downstream financial systems to correctly generate invoicing, trigger commission accounting, record revenue, and initiate customer fulfillment and entitlements. you’ll support a specific market of the organization and will be responsible for maintaining market-specific knowledge. specific responsibilities will include: - processing new sales and renewal contracts from salesforce to peoplesoft financials with a strong transaction focus - ensuring that financial and administrative controls are maintained by reviewing sales deals and checklists, ensu...
Senior data analyst bogota, colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. we are looking for a senior data analyst who will play an integral role on the salesforce and analytics team that is part of the larger global business operations department. this team is a key clearinghouse for sales data, working to aggregate and analyze data across multiple systems to drive operational efficiency and sales strategy. this role will work closely with multiple internal customers (marketing, sales, sfdc, product management) to manage and maintain data across the company. this role will be an individual contributor and report to the senior manager, business insights. primary responsibilities will include: 1. administering a postgresql database 2. managing and creating data sets available through multiple systems and salesforce 3. automating and refreshing reports and dashboards in a bi tool through queries 4. driving improvements to data quality and data availability by analyzing existing data and data sets 5. providing systems best practices reco...
Accounts receivable assistant remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. reporting to the director of finance, your primary responsibilities include the successful management and reconciliation of your assigned portfolio of customer accounts to maintain or lower anthology’s ar balance and increase available cash. in addition to aiding in collection on overdue accounts, you will be tasked with effectively resolving customer issues and working collaboratively with colleagues in other anthology departments. primary responsibilities will include: - preparing reports from microsoft 365 - researching and reconciling assigned accounts for customers located in the us and/or international - following-up with customers to facilitate payments per contract terms and conditions - maintaining complete records on all accounts including detailed documentation on collection efforts and issue resolution - properly documenting customer account activity to facilitate the reserving or write-off process as necessary - mastering the i...
Si cumples con el perfil en u compensar, requiere para su equipo de trabajo, quien tendrá como misión, gerenciar la implementación del sistema core académico y del erp institucional, asegurando su alineación con el modelo de gestión académica, administrativa y financiera, así como con los objetivos estratégicos establecidos en el plan de desarrollo institucional. mediante la aplicación de metodologías de gestión de proyectos será responsable de la planificación, ejecución y control integral del proyecto, gestionando de manera efectiva los recursos, cronograma, presupuesto y riesgos, así como la articulación de equipos multidisciplinarios. profesional en ciencias administrativas, ingenierías o carreras afines, innovación o areas afines a la educación con especialización o maestría en gerencia de proyectos, gestión de tecnología, transformación digital. conocimiento de metodologías de implementación de soluciones erp/académicos (p.ej., anthology, sap, oracle peoplesoft, banner). manejo avanzado de herramientas de gestión de proyectos (ms project, jira, asana, etc.). conocimiento en gestión del cambio organizacional y comunicación efectiva. habilidades en planeación financiera de proyectos tecnológicos. liderazgo, pensamiento estratégico, resolución de problemas y capacidad de negociación. más de 5 años liderando proyectos de sistemas de información en organizaciones complejas, con experiencia en al menos 3 proyectos en educación superior (soluciones core). experto en gestión de equipos multidisciplinarios, proveedores tecnológicos y consultoras, así como en control de ri...
Si cumples con el perfil en u compensar, requiere para su equipo de trabajo, quien tendrá como misión, gerenciar la implementación del sistema core académico y del erp institucional, asegurando su alineación con el modelo de gestión académica, administrativa y financiera, así como con los objetivos estratégicos establecidos en el plan de desarrollo institucional. mediante la aplicación de metodologías de gestión de proyectos será responsable de la planificación, ejecución y control integral del proyecto, gestionando de manera efectiva los recursos, cronograma, presupuesto y riesgos, así como la articulación de equipos multidisciplinarios. profesional en ciencias administrativas, ingenierías o carreras afines, innovación o areas afines a la educación con especialización o maestría en gerencia de proyectos, gestión de tecnología, transformación digital. conocimiento de metodologías de implementación de soluciones erp/académicos (p.ej., anthology, sap, oracle peoplesoft, banner). manejo avanzado de herramientas de gestión de proyectos (ms project, jira, asana, etc.). conocimiento en gestión del cambio organizacional y comunicación efectiva. habilidades en planeación financiera de proyectos tecnológicos. liderazgo, pensamiento estratégico, resolución de problemas y capacidad de negociación. más de 5 años liderando proyectos de sistemas de información en organizaciones complejas, con experiencia en al menos 3 proyectos en educación superior (soluciones core). experto en gestión de equipos multidisciplinarios, proveedores tecnológicos y consultoras, así como en control de ri...
Senior educational consultant bogota, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. for more information about anthology and our career opportunities, please visit . we are looking for a senior educational consultant to join the educational consulting & training team. the team supports customers in the effective implementation of anthology’s products to support online teaching and learning, ensure successful adoption of our products, and maximize the educational returns on the customer’s investment. we provide customers with consulting services which include defining requirements and business rules, facilitate strategy sessions, identify implementation strategies and product use cases, provide product training, provide instructional design, and course design services and lead the process that delivers our customer’s system to the production state. this position supports the delivery of learning technology planning, product training, and blackboard professional development courses. a successful candidate will have experience working wi...
Client support engineer location: remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions to help students reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that is simple and intelligent, inspiring student success and institutional growth. we are committed to diversity, inclusion, and belonging as foundational aspects of our hiring practices and company culture. for more information about anthology and our career opportunities, please visit . role focus: this role centers on anthology’s lms, blackboard, which offers students a simple and accessible learning experience. the successful candidate will play an integral role in the customer support team, supporting this evolving product line. team overview: our customer support team has a proven record of delivering high-quality technical support. as a client support engineer, you will troubleshoot and resolve complex technical issues, liaise with customers, and collaborate with product development, engineering, and third-party vendors to ensure customer satisfaction. responsibilities: - provide multi-level troubleshooting and technical support via phone and email. - work with customers and internal teams to resolve complex issues, including fault reproduction, troubleshooting, and root cause analysis. - document bugs and fixes in the knowledge base and support ticket system. - represent the customer support department in product m...
Associate customer success specialist bogotá, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. for more information about anthology and our career opportunities, please visit . our help desk, one stop, marketing and enrollment services bring virtualized support and technology enabled solutions to the world’s most progressive institutions. we provide it help desk and comprehensive student lifecycle management services that improve student engagement and accelerate learning. our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. the associate customer success specialist position is an exciting opportunity to work directly with our clients, supporting the renewal process . this individual will work directly with various anthology operational departments and the client’s staff to support the renewal process . this per...
Description accounts receivable assistant remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. for more information about anthology and our career opportunities, please visit www.anthology.com. reporting to the director of finance, your primary responsibilities include the successful management and reconciliation of your assigned portfolio of customer accounts to maintain or lower anthology's ar balance and increase available cash. in addition to aiding in collection on overdue accounts, you will be tasked with effectively resolving customer issues and working collaboratively with colleagues in other anthology departments. primary responsibilities will include: - preparing reports from microsoft 365 - researching and reconciling assigned accounts for customers located in the us and/or international - following-up with customers to facilitate payments per contract terms and conditions - maintaining complete records on all accounts including detailed documentation on collection efforts and issue resolution - properly docume...
Description senior education consultant bogota, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. for more information about anthology and our career opportunities, please visit. we are looking for a senior educational consultant to join the educational consulting & training team. the team supports customers in the effective implementation of anthology’s products to support online teaching and learning, ensure successful adoption of our products, and maximize the educational returns on the customer’s investment. we provide customers with consulting services which include defining requirements and business rules, facilitate strategy sessions, identify implementation strategies and product use cases, provide product training, provide instructional design, and course design services and lead the process that delivers our customer’s system to the production state. this position supports the delivery of learning technology planning, product training, and blackboard professional development courses. a successful candidate will have experien...
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Technical analyst remote. colombia. only cvs submitted in english will be considered. the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission...
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