Job summary Associate Customer Success Specialist at Anthology. Work directly with clients, supporting the renewal process, and collaborating with Strategic Partnership Directors. Responsibilities - Providing insights into specific trends at supported institutions - Managing and resolving identified client issues for assigned customer accounts - Documenting information into web-based ticketing system - Providing efficient and accurate resolution to customer inquiries - Utilizing reporting data to conduct analysis on trends, documenting and summarizing findings with clear, actionable steps for improvements - Handling multiple job tasks at one time and escalating issues in a timely manner - Monitoring upcoming contract renewals with a 120-day lead time - Proactively initiating renewal workflows to ensure timely customer engagement and internal readiness - Working directly with Strategic Partnership Directors concerning renewal details and changes to contracts Qualifications - High School diploma or equivalent - Excellent oral and written communication skills - Ability to communicate clearly with university staff, and team members - Ability to ask questions to determine the nature of the problem - Proficiency in MS Office computer applications including Word and Excel, and willingness to learn new technology systems - Analytical orientation with strong attention to detail - Ability to work from home - Ability to take inbound (voice) phone calls in a conversation-heavy environment - Fluency in written and spoken English at CEF C2 level or above - You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift - Ability to accurately type at least 25 wpm - Strong interpersonal skills and a very high degree of customer service work ethic - Ability to perform remote troubleshooting Benefits - Equal employment opportunity/affirmative action employer - Considered qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora