This is a remote position. Schedule: Part-time, 20 hours per week, Monday to Friday 12pm to 4pm Client Timezone: UK (GMT) Responsibilities : Contact warm leads who have previously inquired about university recruitment services Ask 4-5 basic qualifying questions to determine lead quality and suitability Determine if prospects are British citizens and have appropriate residency status Identify what university courses prospects are interested in pursuing Gather information about prospects' location and previous university experience Assess whether leads are genuine prospects or time-wasters Pass qualified leads to the senior consultant for closing Handle sensitive personal information including passports, IDs, CVs, and bank statements with discretion Requirements : Excellent English communication skills Strong phone presence that builds trust and rapport quickly Experience in client-facing roles, preferably in sales or customer service Ability to sound polite, kind, and trustworthy during phone conversations Professional demeanor suitable for handling sensitive personal documents Availability for part-time work (20 hours per week) Scope : Focus on warm lead qualification rather than cold calling Handle leads generated through social media campaigns Work directly with education consultancy specializing in mature student university recruitment Potential for role expansion based on performance and business needs