Accenture es una compañía global líder en servicios profesionales con una amplia gama de soluciones en estrategia y consultoría, tecnología, operaciones y capacidades digitales, brindando un servicio integral a nuestros clientes para que alcancen su máximo rendimiento. ¿por qué elegir accenture? si buscas una carrera desafiante, aprendizaje continuo, hacer parte de una red global, y tener distintas oportunidades de crecimiento y desarrollo, trabajar con personas excepcionales, este es el lugar para ti. en accenture contamos con cuatro áreas de negocio: strategy & consulting, technology, operations e interactive. cada una de estas áreas ofrece una experiencia profesional única, manteniendo el foco hacia la innovación, colaboración y transformación de nuestros clientes. buscamos un ingeniero de soporte de infraestructura altamente motivado y con experiencia para unirse a nuestro equipo. el candidato ideal será responsable de proporcionar soporte técnico, gestionar la infraestructura de ti, y asegurar la ciberseguridad de la red y sistemas de la empresa funciones principales: - soporte técnico: proporcionar soporte a usuarios finales, resolver problemas técnicos relacionados con hardware y software, y asegurar la continuidad operativa de los sistemas. - gestión de infraestructura: mantener y optimizar la infraestructura de ti, incluyendo servidores, redes, y sistemas de almacenamiento. - ciberseguridad: implementar y gestionar medidas de ciberseguridad para proteger la red y los datos de la empresa. - telecomunicaciones: gestionar y mantener sistemas de telecomunicacione...
Customer care representative responsibilities: be customer obsessed. manage each call interaction with our customers’ satisfaction as your number one priority. identify customers’ needs, clarify information, research every issue and provide solutions. inform customer by explaining procedures; answering questions; providing information. deliver on commitments, do what you say you will do. resolve the customer issue same day, at most within 24 hours. always provide correct information to the customer. listen carefully to understand the true customer question. show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: high school diploma or equivalent required. passion for delivering a stand-out customer experience. excellent verbal and written communication skills. ability to ask probing questions and problem resolution skills. ability to follow instructions for specific customer resolutions tasks. ability to work within a high-pressure environment and maintain a positive interaction for the customer. intermediate proficiency with pc navigation while providing exceptional customer service. ability to read, write, speak and understand the english language in a business environment (85% - 90%). ability to read, write, speak and understand the french language in a business environment (85% - 90%). financial services or banking background preferred. flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. ...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficienc...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficienc...
Lets tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goalsevery person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers satisfaction as your number one priority. - identify customers needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency w...
Lets tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goalsevery person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers satisfaction as your number one priority. - identify customers needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency w...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency with pc navigati...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, ...
Customer care representative responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - deliver on commitments, do what you say you will do. - resolve the customer issue same day, at most within 24 hours. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency with pc navigation while providing exceptional customer service. - ability to read, write, speak and understand the english language in a business environment (85% - 90%). - ability to read, write, speak and understand the french language in a business environment (85% - 90%). - financial services or banking background preferred. - flexible with schedules and available to work a variety of shifts to include weekends, overnights, holid...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the americas...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. _head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _heart_ because we are always gracious with our time, our collaboration, and with one another. and _hustle_ because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1-2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the americas, ubiquity provides multilingual, end-to-end solution...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the americas...
Bogota, bogota, colombia full time student (high school) let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city wi...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: qualifications and requirements - 1–2 years of experience as a team lead in a bpo or cx environment (preferably fintech, banking, or disputes). - excellent oral and written communication - analytical and problem-solving skills. - high attention to detail, integrity, and professionalism. - effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - strong understanding of dispute intake processes, customer support best practices, and contact center kpis is a plus. - proficient in crm tools, case management systems, and reporting dashboards. - efficient in using the entire suite of microsoft office applications. - working on site is a must. - english b2+/c1 what we do. recognized as the #1 cx provider for disruptors and innovators across financial services, healthcare, and e-commerce, ubiquity was founded on the belief that our clients and their customers deserve better. headquartered in new york city with delivery locations in europe, asia, africa, and the am...
Customer care representative responsibilities: be customer obsessed. manage each call interaction with our customers’ satisfaction as your number one priority. identify customers’ needs, clarify information, research every issue and provide solutions. inform customer by explaining procedures; answering questions; providing information. deliver on commitments, do what you say you will do. resolve the customer issue same day, at most within 24 hours. always provide correct information to the customer. listen carefully to understand the true customer question. show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: high school diploma or equivalent required. passion for delivering a stand-out customer experience. excellent verbal and written communication skills. ability to ask probing questions and problem resolution skills. ability to follow instructions for specific customer resolutions tasks. ability to work within a high-pressure environment and maintain a positive interaction for the customer. intermediate proficiency with pc navigation while providing exceptional customer service. ability to read, write, speak and understand the english language in a business environment (85% - 90%). ability to read, write, speak and understand the french language in a business environment (85% - 90%). financial services or banking background preferred. flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. #j-18808-ljbffr...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: customer care representative responsibilities: be customer obsessed. manage each call interaction with our customers’ satisfaction as your number one priority. identify customers’ needs, clarify information, research every issue and provide solutions. inform customer by explaining procedures; answering questions; providing information. deliver on commitments, do what you say you will do. resolve the customer issue same day, at most within 24 hours. always provide correct information to the customer. listen carefully to understand the true customer question. show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: high school diploma or equivalent required. passion for delivering a stand-out customer experience. excellent verbal and written communication skills. ability to ask probing questions and problem resolution skills. ability to follow instructions for specific customer resolutions tasks. ability to work within a high-pressure environment and main...
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