Panic transport are looking to recruit a transport planner to join their team at their site in rugby. the role of the transport planner will be to plan and execute collection and delivery schedules via the most cost-efficient means, in line with the ...
Salary range: $3,000,000 to $3,500,000 (gross monthly) position: 1 contract type: work or labor contract work schedule: full time, monday to friday, 6am. 4pm pst. saturday work might be required. about salvatech: salvatech is passionate about deliver...
Description : the opportunity in your role as an oss specialist, you will be responsible for delivering desk side support to it users, specifically handling it issues that require physical intervention. your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the it department. you will play a critical role, serving as a representative of the it organization, acting as the interface between the customer and other it functions. how you'll make an impact diagnoses and resolves it-related issues effectively and efficiently. ensures that computers are delivered in a 'ready-to-use' condition for it users. provides ad-hoc training to users on common it issues and guides them through self-service tools. manages the physical stock of devices and accessories, including updates in the configuration management database (cmdb). conducts regular inventory checks for relevant hardware. coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations. handles warranty cases in collaboration with the appropriate original equipment manufacturers (oem) vendors. identifies and report potential risks that could impact the quality of oss services. offers support to end users and ensure the functionality of it equipment and software in meeting rooms and other user collaboration areas as part of desk-side support. hosts and assist third-party technicians. performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. ad...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? provide excellent support experience to customers via all relevant communication channels. identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. deliver the best services to customers to ensure the highest customer satisfaction with the right procedures build sustainable relationships and engage customers by taking the extra mile any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx...
Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al talento humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y/o el entrenamiento de sus profesionales. actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional. position: carbon capture utilization & sequestration (ccus) engineer location: saudi arabia (the company offers expat benefits) experience: 20+ years we are seeking an expert carbon capture utilization & sequestration (ccus) engineer to support large-scale industrial sustainability projects and contribute to the development of advanced emissions reduction strategies. this is a high-impact role for professionals passionate about climate solutions, carbon management technologies, and cross-functional innovation. join a multidisciplinary engineering team driving the development, implementation, and optimization of cutting-edge ccus technologies across one of the most advanced industrial environments in the world. your responsibilities will include: lead and support the planning, design, and execution of ccus projects, including co₂ capture, transport, utilization, and storage. conduct technical reviews of existing systems to identify optimization opportunities and implement continuous improvements. collaborate with operations teams to deliver tailor...
Overview welcome to is the leading specialist in air transport communications and information technology. we dont just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. as an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. ready to redefine air travel? the journey starts here, with you at sita. please submit your resume written in english and not in spanish. thank you. about the role & team: the senior customer success advisor manages customer contract performance post-delivery, ensuring service quality and satisfaction. they support customer success plans and coordinate with account teams to monitor support performance. acting as the customer advocate, they identify improvements and lead service-related interactions. the role aligns with itil practices, resolving issues efficiently while supporting retention and renewals. daily collaboration spans across field services, support, sales, and other key teams. what you will do execute and own the customer success plan, for information technology contracted products and services monitor service delivery performance and ensure contracted support levels are consistently met ensuring alignment with slas and itil practices serve as the customers primary operational contact, co...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? perform all channel monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities. prepare and analyze internal and external quality reports for review with internal stakeholders and/or clients. collaborate with call quality team members and qa manager to identify and streamline qa processes and implement process standards that enhance both service delivery and customer experience. develop and enhance evaluation programs that targets the objectives of the account with operations, training, and clients while ensuring that these programs will determine the root source of issues in order to provide strategical and actionable solutions as a means of improving performance. use call center tools and/or client systems to gather data and analyze trends or patterns that are affecting quality performance. any other duties a...
Introducing masabi // at masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. we build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. our justride platform is used in over 250 locations globally, including some of the largest cities in the world. with our industry-first mobile ticketing sdk, we’ve partnered with large players in the transport space, including uber, moovit and transit. your own journey is important to us too. choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. here, you’ll find the tools you need to build the career you want. whether you’re taking the direct route or trying a new path, we’ll support you no matter what. the role // as a customer technical support engineer at masabi, you'll be a key figure on the front lines, supporting leading transit agencies and technology partners worldwide. your core mission is to maintain exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues efficiently. from troubleshooting incidents to collaborating with product management and engineering teams, you'll ensure swift resolution and maintain the high standards our customers expect. this is a dynamic, fast-paced role where you’ll deepen your knowledge of both hardware and software systems while building strong relationships...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
We are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. we have built a cutting-edge b2b technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including google maps and booking.com. we are shaping the future of travel and building the largest global network of transport providers and retailers. having grown 10x in the past year, we are one of the fastest growing startups in travel. backed by three leading vcs (creandum, northzone and lightrock), and now, following our recent €30m series b funding, we are ready to push beyond. we are looking for a monitoring analyst who will join our control room team. you will play a vital role in conceptualizing new features, managing ongoing escalations, and ensuring seamless communication with our partners and management during issue resolution. what you'll do: operational ownership: take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business. incident management & resolution: management of escalations and incidents, driving swift resolutions and minimising impact on business operations. problem-solving & innovation: conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance. data-driven insights: leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities that drive oper...
Job description we make a difference at syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. to support this mission, syngenta's production & supply is seeking a supply quality & optimization manager in bogotá, colombia or santiago de chile. this role will support the implementation of quality global and regional strategies across the andean commercial unit (colombia, venezuela, ecuador, peru and chile), ensuring compliance with legal requirements and syngenta's code of practices. you will assess customer needs, communicate them effectively to the supply leadership team, and reinforce product integrity according to global standards. this position offers an excellent opportunity to provide quality assurance to stakeholders while managing quality risks and systems within our supply operations. responsibilities: customer complaints process management - as a stakeholder in this process, evaluate and perform rca to determine whether the complaint is admissible or not in cases related to quality. support the areas that generate these complaints (logistics, service, etc.) to advise and guide them on how to prevent and mitigate these complaints. lead the major customer complaints and non conformities investigation of the supply quality scope, with a fluent updated and communication to the supply & commercial area. communication / training (with supply & commercial teams). close contact with customers & commercial team to do the devolution of rc...
Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? • provide excellent support experience to customers via all relevant communication channels. • identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. • provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • b...
At hasbro we´re changing the face of play and entertainment. we're looking for people who want to explore, experiment and innovate to come up with the best ideas. our culture of community, passion, integrity, creativity and inclusion has inspired our diverse team of highly skilled, highly creative and highly commited individuals for 100 years and we believe the best is yet to come. this position is responsible for supporting global ocean transport and trade control with the local requirements, finding solid freight forwarders that can offer competitive rates, right free-time according to local custom clearance process and routes with low transshipments avoiding delays in returning containers, compliance with laws and local regulatory to avoid customs sanctions and fines that are costly and can lead to the temporary closure of a company. ensure the flow of the international supply chain of finished products from Ásia, mexico and usa to colombia and peru, ensuring planning with shipping companies, freight forwarders, customs agents and local transport, complying with the times established in each market and compliance with the regulations to which it applies. the role of this position is relevant to be part and accomplish with the fill rate of all customers, and responsible for having on time the containers planned based on the forecast process and inventory availability at the origin (containers planned to 2025, colombia + peru). a day in the life of an imports analyst: shipment coordination (73%) overseeing import operations from asia, the us, and mexico. daily communic...
Customer experience agent in logistics. automotive focus join to apply for the customer experience agent in logistics. automotive focus role at monarch transport group inc customer experience agent in logistics. automotive focus 4 days ago be among t...
Get ai-powered advice on this job and more exclusive features. ready to set sail on a new adventure within the world of freight forwarding? then look no further than leading logistics specialists at manuport logistics (mpl), based right in bogotá, co...
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