Why cha? finding a better way. at cha, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. we create solutions. we help people. we improve our world. at cha, we embed ...
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Job offer: telephone medical interpreter spanish-english job summary: at e-voque, we are seeking spanish-english telephone medical interpreters to join our team. as a telephone medical interpreter, you will play a crucial role in facilitating communication between patients and healthcare professionals, ensuring clear and accurate understanding of medical information in both languages. requirements: minimum 1 year experience as a spanish-english telephone medical interpreter. full command of medical terminology and vocabulary in both languages. advanced level of english (c2 level). access to a laptop or pc and a usb headset. ability to maintain confidentiality and accuracy in medical communication. excellent verbal and written communication skills in both languages. benefits: 100% remote work. payments in us dollars. flexible hours, with options to work starting from 9am onwards (part-time or full-time). weekends off. e-benefit coupon book with exclusive discounts. referral program. salary: earn up to 3,410,880 cop (8-hour shifts monday to friday + performance bonus included). $4.0 usd per connected hour. increases to $4.2 usd per connected hour after 12 months. $200 usd performance bonuses. about the company: e-voque is an international telephone interpretation company dedicated to improving communication between people worldwide regardless of language. join us and be part of this important bridge in medical communication....
Overview the lead data analyst will play a pivotal role in the organization’s data-centric environment, acting as the bridge between raw data and actionable insights. you will be responsible for collecting, processing, and performing statistical analyses on large datasets to help our marketing teams and the organization make informed decisions. you will create visualizations, generate reports, and provide insights from trends and patterns. how you'll make an impact project management: lead data driven projects, supporting analysts in structuring and reviewing analysis. ensure projects have timely delivery with the appropriate depth, insights and data strategy. data collection and extraction: gather data from diverse sources, stored in databases or coming from various parts of the organization. use sql & m to pull relevant data or build queries to generate specific datasets for analyses. data cleaning and preprocessing: work on data cleaning, handling missing values, and correcting inconsistencies to ensure the dataset’s accuracy and reliability. data analysis: use data analysis techniques to test hypotheses, identify patterns, and establish correlations between variables, making findings relevant and precise. visualization and reporting: transform raw data into visual formats such as charts, graphs, and dashboards using tools like power bi. ensure visuals make data easier to interpret and facilitate data-driven decision-making across marketing teams. presenting insights and recommendations: communicate insights in a clear, concise manner, presenting reports to stakeholders ...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Job offer: telephone medical interpreter spanish-english job summary: at e-voque, we are seeking spanish-english telephone medical interpreters to join our team. as a telephone medical interpreter, you will play a crucial role in facilitating communication between patients and healthcare professionals, ensuring clear and accurate understanding of medical information in both languages. requirements: minimum 1 year experience as a spanish-english telephone medical interpreter. full command of medical terminology and vocabulary in both languages. advanced level of english (c2 level). access to a laptop or pc and a usb headset. ability to maintain confidentiality and accuracy in medical communication. excellent verbal and written communication skills in both languages. benefits: 100% remote work. payments in us dollars. flexible hours, with options to work starting from 9am onwards (part-time or full-time). weekends off. e-benefit coupon book with exclusive discounts. referral program. salary: earn up to 3,410,880 cop (8-hour shifts monday to friday + performance bonus included). $4.0 usd per connected hour. increases to $4.2 usd per connected hour after 12 months. $200 usd performance bonuses. about the company: e-voque is an international telephone interpretation company dedicated to improving communication between people worldwide regardless of language. join us and be part of this important bridge in medical communication....
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
About dialectica dialectica is a leading b2b information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions. driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. dialectica has been recognized as one of europe’s fastest-growing companies by the financial times for 5 years in a row, a top employer for recent graduates by the career directory in canada and a best workplace. we believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: accelerate the shift to a prosperous society by empowering better decision-making. for more information, visit dialecticanet.io about the role as a client support analyst you will play a crucial role in our 24/7 client support system for our emea clients. you will be responsible for providing exceptional customer service, coordinating expert interviews, and resolving client inquiries promptly and effectively. your role will involve bridging time zones, ensuring timely support after 6pm central european time, and maintaining accurate records of client interactions. join us in elevating client experiences with your dedicated expertise and commitment to excellence. this is an opportunity to make a significant impact, ensuring unparalleled client satisfaction and fostering strong...
We are looking for a tl devops who has a good understanding of general devops, including code deployment processes in a multi environment development, and cloud migrations. you must be detail oriented and have experience managing offshore engineers, tracking progress, removing blockers, using jira as well as runbooks. as a tl devops your main responsibilities will be: • integrate observability best practices throughout the devops lifecycle using aws, dynatrace, splunk, grafana, circleci, argocd• develop and maintain automation scripts and tools for real-time monitoring and proactive system management• use advanced performance monitoring tools to swiftly identify and resolve system issues, maintaining slas• bridge gaps between development, operations, and business units, advocating for observability best practices and training team members• continuously innovate and improve observability with new tools and practices within the aws ecosystem• document observability practices thoroughly, ensuring compliance with internal standards and regulatory requirements• proficiency with aws cloudwatch, dynatrace, splunk, grafana• track record of proactively identifying and resolving issues using observability data, improving system reliability to be successful at this role, we expect you to have the following experience and skills: • you must reside in latam• advanced english skills • jenkins administration and management (server/agent level)• ci/cd processes, change and release management, release engineering with powershell, bash, or python• additional ci/cd tools (circleci, octopus...
Mhg is a globally recognized and mlc and iso certified provider of comprehensive medical solutions for the maritime industry. since 2019, we have focused on supporting vessels with a range of services that ensure compliance, safety, and well-being. our extensive offerings include medical facility management, recruitment, mental health services, telemedicine, biomedical support, and more tailored solutions specifically for maritime environments. maritime & healthcare group (mhg) is recruiting on behalf of one of our esteemed cruise line clients for the position of cruise ship master . this is a unique opportunity to lead the safe and efficient operation of a world-class passenger vessel, ensuring both maritime excellence and an exceptional guest experience. job summary: the cruise ship master is the highest-ranking officer onboard and holds overall command of the vessel, crew, passengers, and operations. the master ensures the safe navigation, regulatory compliance, efficient operation, and guest satisfaction in alignment with company policies, international maritime law, and flag state requirements. key responsibilities: assume full responsibility for vessel safety , security, and operational integrity navigate the vessel safely and efficiently according to voyage plans, weather, and sea conditions ensure full compliance with solas, marpol, ism, isps, mlc , and other maritime regulations supervise and support department heads (hotel director, chief engineer, staff captain, etc.) represent the company in all official capacities, including with port authorities an...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
At it labs, we’re looking for a hands-on deployment engineer to join our team supporting a cutting-edge deeptech client that’s revolutionizing engineering through ai. this company is building an ai-powered simulation software stack that enables faster, smarter innovation across industries like aerospace, automotive, energy, and semiconductors. in this role, you’ll be a key bridge between our engineering teams and the client, owning the end-to-end deployment of infrastructure solutions. you’ll collaborate closely with stakeholders to understand complex requirements and constraints, ensuring smooth adoption of scalable, secure, and observable systems that support advanced ai-driven workflows. this is a deeply technical role that blends infrastructure expertise with strong communication and relationship-building skills. you’ll act as a trusted advisor, guiding clients through complex deployments while collaborating internally to ensure our solutions meet real-world challenges. what you’ll do partner directly with clients to assess infrastructure requirements, security constraints, and deployment preferences. design and implement deployment strategies for kubernetes clusters across aws, azure, and on-premise environments. serve as the primary technical point of contact throughout the deployment lifecycle. troubleshoot complex deployment issues, distinguishing between infrastructure and application-level concerns. act as a system validator to ensure our solutions function seamlessly within client environments. gather client feedback to inform internal development priorities. con...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
We are looking for a director of product strategy in buenos aires agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do client engagement & pre-sales - act as a trusted advisor in the pre-sales process, confidently engaging with potential clients to understand their vision, challenges, and goals. - provide strategic product consulting , helping clients refine their product direction and align their vision with actionable roadmaps. - lead and facilitate discovery sessions, ensuring a structured approach to defining business problems and opportunities. - influence decision-making by articulating a clear product strategy and validating business value. - proposal development & consultancy - work closely with internal teams to shape compelling proposals that align with the client’s business needs. - provide strategic recommendations on product direction, market positioning, and user experience. - define and estimate design efforts , contributing to proposal timelines and approaches. - advocate for user-centered design , ensuring that proposals include practical, impactful design solutions. design leadership & execution - facilitate prototyping efforts , especially in the early stages o...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Job description we are looking for a director of product strategy in buenos aires agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do client engagement & pre-sales - act as a trusted advisor in the pre-sales process, confidently engaging with potential clients to understand their vision, challenges, and goals. - provide strategic product consulting , helping clients refine their product direction and align their vision with actionable roadmaps. - lead and facilitate discovery sessions, ensuring a structured approach to defining business problems and opportunities. - influence decision-making by articulating a clear product strategy and validating business value. - proposal development & consultancy - work closely with internal teams to shape compelling proposals that align with the client’s business needs. - provide strategic recommendations on product direction, market positioning, and user experience. - define and estimate design efforts , contributing to proposal timelines and approaches. - advocate for user-centered design , ensuring that proposals include practical, impactful design solutions. design leadership & execution - facilitate prototyping efforts , especially in ...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Join blossom! we are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. we are seeking a proactive, bilingual product owner analyst (b2-c1 english required) to join our team. if you are passionate about product development, agile methodologies, and being a strategic bridge between business needs and technology, this is your opportunity. about the job we're looking for a motivated professional with 2 to 3 years of experience in product management and/or functional roles in tech projects, who can support the end-to-end development of digital products-from research and discovery to delivery and iteration. in this role, you'll act as a strategic link between business and tech, identifying business needs, translating them into user stories, and collaborating with cross-functional teams. you'll also help surface risks, ensure alignment with it process standards, and participate actively in scrum ceremonies. this position is ideal for someone hands-on, structured, and eager to be involved throughout the full product lifecycle. requirements 2-3 years of experience in product management or as a business analyst experience participating in tech projects from the functional or process side hands-on knowledge of agile methodologies, especially scrum experience designing and managing user stories strong understanding of product implementation processes experience identifying and reporting risks and issues familiarity with it service management processes english level b2+ or c1 (bilingual proficiency required) perks 100% remote wor...
The technical implementation consultant (sql) is instrumental in acclimating clients to our software products. through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure...
Ctl engineering is hiring structural | bridge engineers (all levels. ei/eit, pe, sr-level/pm)! we are hiring for all career levels: new grad/entry level mid-career senior-level/project manager ctl engineering (is an award winning, full service consul...
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