Top 3 reasons to join us - competitive salary - 100% remote - working on the latest tech for the insurtech market leader about us at covergo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. - we are a leading global no-code insurance platform for health, life, and p&c; - we're the winner of the insurtech of the year in all of asia and other awards globally - we work with insurance enterprise clients such as axa, bupa, msig, dai-ichi, bank of china group insurance, and many more - we're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world - we are fully funded and backed by reputable vc funds and strategic institutional investors - we have a global presence in asia, emea and the americas - we've grown our annualized revenue by over 30x since january 2021 - we're constantly working towards making covergo a workplace that you love coming to. we deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world what you will do: - work with clients and technical resources to identify their business problems and develop the right approach and analytical solution - plan and design simple to semi-complex business processes and system modifications - make recommendations to improve and support business activities - gather business requirements through a variety of techniques such as work sessions and interviews then analyze a...
Top 3 reasons to join us - competitive salary - 100% remote - working on the latest tech for the insurtech market leader about us at cover go, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. - we are a leading global no-code insurance platform for health, life, and p&c; - we're the winner of the insurtech of the year in all of asia and other awards globally - we work with insurance enterprise clients such as axa, bupa, msig, dai-ichi, bank of china group insurance, and many more - we're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world - we are fully funded and backed by reputable vc funds and strategic institutional investors - we have a global presence in asia, emea and the americas - we've grown our annualized revenue by over 30x since january 2021 - we're constantly working towards making cover go a workplace that you love coming to. we deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world what you will do: - work with clients and technical resources to identify their business problems and develop the right approach and analytical solution - plan and design simple to semi-complex business processes and system modifications - make recommendations to improve and support business activities - gather business requirements through a variety of techniques such as work sessions and interviews then analyze a...
The customer service manager leads the customer service team and oversees all internal and external service activities, including order management, kit booking, invoicing, and customer contact with sales teams, healthcare providers, and hospitals. they are responsible for team performance, development, and engagement. the role includes supporting strategy creation, improving customer satisfaction, streamlining processes, standardizing operations, optimizing costs, and managing relationships with local stakeholders. what you will do - lead, train, coach, and manage the performance of the customer service team, focusing on talent development and succession planning. - oversee kit booking and order management processes and teams. - ensure high levels of customer satisfaction by monitoring interactions, resolving complaints, and improving service quality. - develop, communicate, and enforce policies and procedures to meet organizational goals and ensure compliance with regulations. - support and execute the customer service strategy, aligned with global and regional objectives. - streamline processes to enhance efficiency, reduce costs, and improve service quality. - collaborate with other departments to align customer service with business objectives. - report and analyze performance, providing insights for strategic planning and decision-making. what you will need required: - bachelor’s degree in business, engineering, supply chain management, or a related field. - advanced proficiency in english and spanish (written and spoken). - proven experienc...
The customer service manager leads the customer service team and oversees all internal and external service activities, including order management, kit booking, invoicing, and customer contact with sales teams, healthcare providers, and hospitals. they are responsible for team performance, development, and engagement. the role includes supporting strategy creation, improving customer satisfaction, streamlining processes, standardizing operations, optimizing costs, and managing relationships with local stakeholders. what you will do lead, train, coach, and manage the performance of the customer service team, focusing on talent development and succession planning. oversee kit booking and order management processes and teams. ensure high levels of customer satisfaction by monitoring interactions, resolving complaints, and improving service quality. develop, communicate, and enforce policies and procedures to meet organizational goals and ensure compliance with regulations. support and execute the customer service strategy, aligned with global and regional objectives. streamline processes to enhance efficiency, reduce costs, and improve service quality. collaborate with other departments to align customer service with business objectives. report and analyze performance, providing insights for strategic planning and decision-making. what you will need required: bachelor’s degree in business, engineering, supply chain management, or a related field. advanced proficiency in english and spanish (written and spoken). proven experience in customer-facing roles and order management pr...
The customer service manager leads the customer service team and oversees all internal and external service activities, including order management, kit booking, invoicing, and customer contact with sales teams, healthcare providers, and hospitals. they are responsible for team performance, development, and engagement. the role includes supporting strategy creation, improving customer satisfaction, streamlining processes, standardizing operations, optimizing costs, and managing relationships with local stakeholders. what you will do - lead, train, coach, and manage the performance of the customer service team, focusing on talent development and succession planning. - oversee kit booking and order management processes and teams. - ensure high levels of customer satisfaction by monitoring interactions, resolving complaints, and improving service quality. - develop, communicate, and enforce policies and procedures to meet organizational goals and ensure compliance with regulations. - support and execute the customer service strategy, aligned with global and regional objectives. - streamline processes to enhance efficiency, reduce costs, and improve service quality. - collaborate with other departments to align customer service with business objectives. - report and analyze performance, providing insights for strategic planning and decision-making. what you will need required: - bachelor’s degree in business, engineering, supply chain management, or a related field. - advanced proficiency in english and spanish (written and spoken). - proven exper...
The customer service manager leads the customer service team and oversees all internal and external service activities, including order management, kit booking, invoicing, and customer contact with sales teams, healthcare providers, and hospitals. they are responsible for team performance, development, and engagement. the role includes supporting strategy creation, improving customer satisfaction, streamlining processes, standardizing operations, optimizing costs, and managing relationships with local stakeholders. what you will do - lead, train, coach, and manage the performance of the customer service team, focusing on talent development and succession planning. - oversee kit booking and order management processes and teams. - ensure high levels of customer satisfaction by monitoring interactions, resolving complaints, and improving service quality. - develop, communicate, and enforce policies and procedures to meet organizational goals and ensure compliance with regulations. - support and execute the customer service strategy, aligned with global and regional objectives. - streamline processes to enhance efficiency, reduce costs, and improve service quality. - collaborate with other departments to align customer service with business objectives. - report and analyze performance, providing insights for strategic planning and decision-making. what you will need required: - bachelor’s degree in business, engineering, supply chain management, or a related field. - advanced proficiency in english and spanish (written and spoken). - proven exper...
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