As a sales manager for managed services company (msp), your role is crucial in driving revenue and ensuring the success of your team. here are some key aspects of your role that you should focus on: 1. setting clear goals: it's important to establish clear and achievable sales goals for your team. these goals should be specific, measurable, attainable, relevant, and time-bound (smart). by setting clear expectations, you can motivate your team and track their progress effectively. 2. providing training and support: invest in training programs to equip your sales team with the skills they need to succeed. offer ongoing support and coaching to help them improve their performance. providing feedback, guidance, and resources will help your team members reach their full potential. 3. developing a strong team culture: foster a positive and motivating work environment to keep your team engaged and driven. encourage collaboration, recognize achievements, and celebrate successes. a strong team culture can boost morale and productivity. 4. monitoring performance: keep track of your team's performance through regular monitoring and analysis of key metrics. identify areas for improvement and implement strategies to address any challenges. by monitoring performance, you can make data-driven decisions to optimize sales outcomes. 5. building relationships: develop strong relationships with both your team members and clients. support your team members and build trust with them, fostering a positive working relationship. cultivate relationships with clients to understand their need...
Overview: as a certified wireless network expert cwne , you will be a key member of our network engineering team, responsible for designing, implementing, and optimizing wireless networks to ensure robust and high-performance connectivity. your expertise will guide the development of innovative wireless solutions that meet the evolving needs of our organization. key responsibilities: 1. wireless network design: - design and architect advanced wireless networks for various environments, including office spaces, industrial sites, and public areas. - conduct site surveys and predictive modeling to ensure optimal wireless coverage and performance. 2. implementation and configuration: - lead the deployment and configuration of wireless network equipment, including access points, controllers, and related infrastructure. - develop and implement wireless security policies to protect network integrity and user data. 3. performance optimization: - monitor and analyze wireless network performance using advanced diagnostic tools. - troubleshoot and resolve complex wireless connectivity issues to maintain high network availability and reliability. - optimize network configurations to enhance user experience and application performance. 4. documentation and reporting: - maintain detailed documentation of network designs, configurations, and changes. - generate comprehensive reports on network performance, security incidents, and improvement initiatives. 5. technical leadership and mentoring: - provide technical guidance and mentorship to junior network engineers. - cond...
Responsibilities: - supervise the performance of the engineering team, offering constructive feedback to ensure adherence to established processes and procedures. - manage ticket assignment processes, ensuring equitable distribution of workload among agents. - monitor real-time dashboard data, escalating priority tickets and vip escalations as necessary for timely resolution. - cultivate strong relationships with engineering and brand teams to enhance communication and client resolution times. - review brand standards and create reference materials for agents to ensure compliance. - identify procedural gaps and update process documents to enhance team efficiency. - allocate resources effectively to address severity tasks and escalations promptly. - ensure adequate coverage during critical hours and facilitate additional training and certifications for agents. - provide guidance and support to agents by shadowing on tech dispatches and identifying process improvements. - track and resolve login issues and manage leave approvals based on business needs. - attend daily meetings with the engineering team and provide weekly utilization reports. - conduct weekly engineering meetings and maintain a training tracker for new agents. **requirements: ** requirements: - bachelor's degree in a relevant field. - minimum of 3 years of experience in a customer success or similar role. - strong leadership and communication skills. - proficiency in data analysis and dashboard monitoring. - ability to foster collaboration and maintain positive working relationships with cross-functiona...
Job description: the senior fp&a; will be responsible for assisting the avp of fp&a; and providing organized and detail-oriented financial reporting analysis and support within the finance division of a growing financial company. they will assist in supervising, managing, and coordinating fp&a; personnel. responsibilities: 1. assist the avp of fp&a; in supervising staff, providing oversight, and participating in functions such as: 2. implementing monthly reporting for departmental budget owners and reviewing financial results regularly. 3. supporting financial reporting applications. 4. analyzing and consolidating annual, quarterly, and monthly forecast processes, including communication and coordination with budget owners, building templates, training staff, and analyzing received information. 5. providing monthly expense analysis and commentaries. 6. assisting with budgeting, financial statements, loan covenants, cash-flow monitoring, and variance analysis. 7. organizing and analyzing financial statements, monthly reports, and cash flow reports. 8. monitoring and maintaining the integrity of the gl accounting system, especially the chart of accounts and subaccounts. 9. updating and maintaining policies and procedures. 10. managing financial staff results through coaching, counseling, disciplining, planning, monitoring, and performance assessment. 11. performing other related duties as assigned by the supervisor. 12. taking personal responsibility, leading by example, and guiding the team to achieve solutions beneficial for all. 13. developin...
Handle inbound calls, multiple coming from the client services line and direct phone number. agents for this role will need excellent communication (written and verbal) skills specifically in the english language. needs to be a quick thinker, organized, and can perform tasks independently. needs to be outgoing and eager to assist customers (general managers, management companies, etc.). excellent problem-solving, multi-tasking, and interpersonal skills. knowledgeable with ms office suite. ability to identify trends within process and escalate them accordingly to find a solution. assist support with escalated customers, handle cancellations, legal entity, and understand all cs processes. ability to collaborate with other departments to resolve client concerns. strong experience in doing support via inbound, outbound calls, as well as emails. #j-18808-ljbffr...
2 weeks ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. staff4me is currently seeking a knowledgeable and dedicated wireless support engineer to join our team. as a wireless support engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and collaborating with clients and cross-functional teams to deliver reliable wireless solutions. staff4me is currently seeking a knowledgeable and dedicated wireless support engineer to join our team. as a wireless support engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and collaborating with clients and cross-functional teams to deliver reliable wireless solutions. responsibilities provide technical support and troubleshoot issues related to wireless networks for clients ensure the stable and optimal performance of wireless networks configure and manage wireless access points, controllers, and related network equipment analyze and resolve network connectivity and performance issues collaborate with network engineers and other stakeholders to integrate wireless networks with existing infrastructure stay up-to-date with the latest wireless technologies and solutions maintain documentation of network configurations, changes, and incidents provide training and technical guidance to clients and other team members conduct r...
Responsibilities - collaborate with other it professionals, such as network administrators and software developers, to ensure systems are integrated and functioning properly. - research and stay informed about new technologies and trends in the it industry, and determine how they can be applied to the organization's systems. - test systems to ensure they are functioning correctly, troubleshoot and resolve any issues that arise, and maintain systems to keep them running smoothly. - participate in the evaluation and requirements of the client contract, ensuring an understanding of business needs. - propose initiatives and ensure hardware and software implementation that meets the client's operational needs. - contribute to the project vision and breakdown, ensuring alignment with business objectives. - identify and mitigate operational risks that may affect project timelines or deliverables. - drive improvements and innovations to enhance the efficiency and effectiveness of project delivery. minimum requirements - minimum of 5 years of experience as a service desk lead, it support, it project coordinator, or devops leader. - an advanced level of english b2+/c1 is required for this position. - bachelor’s degree in systems engineering or a related field. - extensive knowledge and experience in technology solutions, system implementation, and end-user support. schedule: monday to friday, occasionally saturday, during office hours (colombian time). #j-18808-ljbffr...
Job description: the senior fp&a; will be responsible for assisting the avp of fp&a; and providing organized and detail-oriented financial reporting analysis and support within the finance division of a growing financial company. they will assist in supervising, managing, and coordinating fp&a; personnel. responsibilities: 1. assist the avp of fp&a; in supervising staff, providing oversight, and participating in functions such as: 2. implementing monthly reporting for departmental budget owners and reviewing financial results regularly. 3. supporting financial reporting applications. 4. analyzing and consolidating annual, quarterly, and monthly forecast processes, including communication and coordination with budget owners, building templates, training staff, and analyzing received information. 5. providing monthly expense analysis and commentaries. 6. assisting with budgeting, financial statements, loan covenants, cash-flow monitoring, and variance analysis. 7. organizing and analyzing financial statements, monthly reports, and cash flow reports. 8. monitoring and maintaining the integrity of the gl accounting system, especially the chart of accounts and subaccounts. 9. updating and maintaining policies and procedures. 10. managing financial staff results through coaching, counseling, disciplining, planning, monitoring, and performance assessment. 11. performing other related duties as assigned by the supervisor. 12. taking personal responsibility, leading by example, and guiding the team to achieve solutions beneficial for all. 13. developing individual ...
We are looking for a skilled low voltage technician with experience in cooling, fishing, and terminating ethernet cables. the ideal candidate should also have a knack for replacing enterprise network equipment such as access points and switches. the candidate should possess essential tools like a laptop, drill, ethernet equipment, and ethernet testing equipment to successfully execute their duties. if you are a detail-oriented individual with a passion for technology and a strong understanding of low voltage systems, we want to hear from you. key responsibilities: install, maintain, and repair low-voltage systems, including cabling, routers, switches, access points, and other network equipment. pulling and fishing ethernet cables to ensure proper installation and cable dressing for optimal performance. terminate ethernet cables following industry standards for structured cabling systems. replace enterprise network equipment such as access points and switches as needed, ensuring minimal disruption to network operations. conduct testing and troubleshooting of wi-fi and ethernet connections using specialized testing equipment to identify and resolve issues promptly. collaborate with other team members to ensure seamless integration of low-voltage systems with the overall network infrastructure. keep accurate records of work performed, equipment installed, and configuration changes made to facilitate tracking and maintenance. provide technical support and assistance to end-users in resolving network-related issues in a timely and efficient manner. stay updated on industry trend...
2 weeks ago be among the first 25 applicants staff4me is currently looking for a skilled and dedicated wifi support engineer to join our team. as a wifi support engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. you will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi solutions. staff4me is currently looking for a skilled and dedicated wifi support engineer to join our team. as a wifi support engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. you will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi solutions. responsibilities provide technical support and troubleshoot wifi network issues for clients ensure the stable and optimal performance of wifi networks configure and manage wifi access points, controllers, and related network equipment perform site surveys to assess wifi coverage and identify potential issues analyze and resolve network connectivity and performance issues collaborate with network engineers and other stakeholders to integrate wifi networks with existing infrastructure stay up-to-date with the latest wifi technologies and solutions maintain documentation of network configurations, changes, and incidents provide training and technical guidance to clients and other team members conduct regular performance monitoring and reporting of wifi networks requirements 3-5 years of experience as a wifi suppo...
Responsibilities collaborate with other it professionals, such as network administrators and software developers, to ensure systems are integrated and functioning properly. research and stay informed about new technologies and trends in the it industry, and determine how they can be applied to the organization's systems. test systems to ensure they are functioning correctly, troubleshoot and resolve any issues that arise, and maintain systems to keep them running smoothly. participate in the evaluation and requirements of the client contract, ensuring an understanding of business needs. propose initiatives and ensure hardware and software implementation that meets the client's operational needs. contribute to the project vision and breakdown, ensuring alignment with business objectives. identify and mitigate operational risks that may affect project timelines or deliverables. drive improvements and innovations to enhance the efficiency and effectiveness of project delivery. minimum requirements minimum of 5 years of experience as a service desk lead, it support, it project coordinator, or devops leader. an advanced level of english b2+/c1 is required for this position. bachelor’s degree in systems engineering or a related field. extensive knowledge and experience in technology solutions, system implementation, and end-user support. schedule: monday to friday, occasionally saturday, during office hours (colombian time). #j-18808-ljbffr...
Responsibilities - collaborate with other it professionals, such as network administrators and software developers, to ensure systems are integrated and functioning properly. - research and stay informed about new technologies and trends in the it industry, and determine how they can be applied to the organization's systems. - test systems to ensure they are functioning correctly, troubleshoot and resolve any issues that arise, and maintain systems to keep them running smoothly. - participate in the evaluation and requirements of the client contract, ensuring an understanding of business needs. - propose initiatives and ensure hardware and software implementation that meets the client's operational needs. - contribute to the project vision and breakdown, ensuring alignment with business objectives. - identify and mitigate operational risks that may affect project timelines or deliverables. - drive improvements and innovations to enhance the efficiency and effectiveness of project delivery. minimum requirements - minimum of 5 years of experience as a service desk lead, it support, it project coordinator, or dev ops leader. - an advanced level of english b2+/c1 is required for this position. - bachelor’s degree in systems engineering or a related field. - extensive knowledge and experience in technology solutions, system implementation, and end-user support. schedule: monday to friday, occasionally saturday, during office hours (colombian time). #j-18808-ljbffr...
Handle inbound calls, multiple coming from the client services line and direct phone number. agents for this role will need excellent communication (written and verbal) skills specifically in the english language. needs to be a quick thinker, organized, and can perform tasks independently. needs to be outgoing and eager to assist customers (general managers, management companies, etc.). excellent problem-solving, multi-tasking, and interpersonal skills. knowledgeable with ms office suite. ability to identify trends within process and escalate them accordingly to find a solution. assist support with escalated customers, handle cancellations, legal entity, and understand all cs processes. ability to collaborate with other departments to resolve client concerns. strong experience in doing support via inbound, outbound calls, as well as emails. #j-18808-ljbffr...
Job description: the senior accountant provides organized and detail-oriented professional services for full-cycle accounting support within the finance division of a growing financial company. responsibilities: 1. g/l postings, fixed assets/depreciation, cost-center allocations, prepaid expenses, and accrued liabilities support 2. bank reconciliations 3. balance sheet reconciliations and transactional review support 4. process corporate ar transactions; including invoicing and payment applications 5. produce daily, weekly, and monthly gl, ar, and cash reporting 6. assist in monthly close process and financial statement preparation 7. assist with budgeting, financial statement, loan covenant, and variance analysis 8. monitor and maintain integrity of the gl accounting system, specifically the chart of accounts and subaccount list 9. correspond with banks and other agencies for issue resolution and responses to inquiries in a professional manner 10. assist with preparation and responses for audits 11. update and maintain policies & procedure documentation 12. meet the contractual commitments to client(s) through timely and accurate reporting and issue resolution 13. perform other job-related duties as directed by supervisor skills and qualifications: • strong english language skills, both written and spoken • strong understanding and experience with accrual accounting • intermediate level of understanding and experience with microsoft excel, preferably with experience using pivot tables • communicates effectively in individual or group situations including demonstrating acti...
Job description: the senior fp&a will be responsible for assisting the avp of fp&a and providing organized and detail-oriented financial reporting analysis and support within the finance division of a growing financial company. they will assist in supervising, managing, and coordinating fp&a personnel. responsibilities: assist the avp of fp&a in supervising staff, providing oversight, and participating in functions such as: implementing monthly reporting for departmental budget owners and reviewing financial results regularly. supporting financial reporting applications. analyzing and consolidating annual, quarterly, and monthly forecast processes, including communication and coordination with budget owners, building templates, training staff, and analyzing received information. providing monthly expense analysis and commentaries. assisting with budgeting, financial statements, loan covenants, cash-flow monitoring, and variance analysis. organizing and analyzing financial statements, monthly reports, and cash flow reports. monitoring and maintaining the integrity of the gl accounting system, especially the chart of accounts and subaccounts. updating and maintaining policies and procedures. managing financial staff results through coaching, counseling, disciplining, planning, monitoring, and performance assessment. performing other related duties as assigned by the supervisor. taking personal responsibility, leading by example, and guiding the team to achieve solutions beneficial for all. developing individual strengths within the team and encouraging their utilization to fo...
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