IT SERVICE DELIVERY TEAM LEAD- (BILINGUAL SPANISH/ENGLISH)

It service delivery team lead- (bilingual spanish/english) it service delivery team lead- (bilingual spanish/english) get ai-powered advice on this job and more exclusive features. overview
we are seeking an experienced and highly skilled it service delivery lead to oversee and optimize our help desk operations. the ideal candidate will have a strong background in it service management, help desk operations, and service delivery best practices. this role will be responsible for leading a team of help desk analysts, ensuring high-quality support, and improving overall it service efficiency. overview
we are seeking an experienced and highly skilled it service delivery lead to oversee and optimize our help desk operations. the ideal candidate will have a strong background in it service management, help desk operations, and service delivery best practices. this role will be responsible for leading a team of help desk analysts, ensuring high-quality support, and improving overall it service efficiency. as a key leader within the it service delivery team, you will drive service excellence by managing daily operations, optimizing support processes, monitoring slas, and ensuring a seamless end-user experience. your expertise in incident management, escalation handling, and it service frameworks will be critical to maintaining high levels of customer satisfaction. key responsibilities
help desk operations & service management lead the help desk team, ensuring efficient handling of it support requests and incidents. oversee the help desk platform (e.g., serv...