Diagonal 25g no. 95a - 85, edi, bogota, colombia, colombia g objective of role the business analyst will work on various technology projects, focusing on digital initiatives. the role involves acting as a member of the digital technology capability team, identifying business needs, and determining solutions with an emphasis on customer satisfaction, innovation, relationship building, change management, and positive results. responsibilities include facilitating and coordinating communications of requirements, specifications, diagrams, data and process models to project team members. the it business analyst will also play a key role in application support activities. key responsibilities analyze business challenges, recommend it solutions, develop business processes, determine interface requirements, and resolve issues affecting multiple systems or areas. conduct data analysis, support business process redesign, facilitate requirements gathering, and perform fit-gap analysis for software evaluations. translate business requirements into functional specifications, data models, and test cases. develop detailed specifications and use case scenarios. collaborate with technical analysts to develop technical specifications and assist users with procedures. qualifications bachelor's degree, preferably in accounting cpa designation or equivalent (e.g., cca) is required experience minimum 2+ years of experience. strong interpersonal, relationship management, negotiation, critical thinking, problem-solving, process flow, and diagramming skills. excellent communication, analytical, and...
Diagonal 25g no. 95a - 85, edi, bogota, colombia, colombia g objective of role the business analyst will work on various technology projects, focusing on digital initiatives. they will be part of the digital technology capability team, responsible for identifying business needs and proposing solutions while emphasizing customer satisfaction, innovation, relationship building, change management, and positive results. the business analyst will facilitate and coordinate communications regarding requirements, specifications, diagrams, data, and process models with project team members. they will also play a key role in application support activities. additionally, the role involves overseeing the audit team's daily activities, evaluating internal controls, developing audit programs, performing audit tasks, and reviewing audit workpapers and evidence supporting audit conclusions. key responsibilities analyze business challenges, recommend it solutions, develop business processes, determine interface requirements, and resolve issues affecting multiple systems or areas. analyze data and information for new business processes, support business changes, and conduct fit-gap analysis for software evaluations. translate business requirements into functional requirements, specifications, data models, and test cases. develop detailed functional specifications, use case scenarios, and assist users in developing procedures. qualifications include a bachelor's degree in accounting, cpa or equivalent designation, and 2+ years of experience. the candidate should possess strong interpersonal, ...
Objective of role · handle customer service inquiries and problems associated with the servicing of company’s client base · answer all basic and routine customer contacts as well as more complex customer problems and/or complaints · utilize computer applications to provide professional service key responsibilities answers routine service calls and logs them as appropriate on the computer system explains all benefits, services and claims/reimbursement procedures understands the various computer screens and how to utilize them effectively interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance adheres to all company and specific contact center policies and procedures completes any work as assigned by management experience experience: 0-1 years of customer service experience education: high school diploma/ ged, or equivalent work experience complexity: ability to utilize empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service, to use strong oral and written communication skills, to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge working relationships: ability to communicate with associates, customers and clients in a professional manner, and to effectively team with peers, supervisors, and management to achieve corporate and client goals additional: ability to meet a...
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