✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations. we are an international team of over 500 people based all around the world working to provide stress-free experiences for millions of travelers. ✦ about the role at holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. we're looking for a customer experience analyst to join our global team and help us enhance and optimize the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with deep empathy for customers, who’s not only curious about why something happened but also passionate about how to make it better. ✦ responsibilities - manage and continuously improve the post-purchase customer experience. - monitor and respond to customer reviews, representing holafly’s tone and values on external platforms. - investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. - build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. - collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. - use intercom and other tools to manage support tickets and communication workflows. ✦ what do you need to succeed: - based in medellín, colombia, or open to wo...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations. we are an international team of over 500 people based all around the world working to provide stress-free experiences for millions of travelers. ✦ about the role at holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. we're looking for a customer experience analyst to join our global team and help us enhance and optimize the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with deep empathy for customers, who’s not only curious about why something happened but also passionate about how to make it better. ✦ responsibilities - manage and continuously improve the post-purchase customer experience. - monitor and respond to customer reviews, representing holafly’s tone and values on external platforms. - investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. - build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. - collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. - use intercom and other tools to manage support tickets and communication workflows. ✦ what do you need to succeed: - based in medellín, colombia, or open to working in a h...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers across more than 200 worldwide destinations. we are an international team of over 500 people, based all around the world, working to deliver stress-free experiences to millions of travelers. we move fast, stay curious, and build technology that empowers people to stay connected — wherever they go. ✦ about the role we’re looking for an **ai project assistant** to join our team and help us improve and scale our internal ai systems. if you're someone who’s excited about automation, has an eye for detail, and enjoys bridging people and processes, this role is for you. you'll support our ai team in planning, executing, and monitoring projects related to automation and conversational intelligence — helping us shape smarter, more efficient experiences across holafly. ✦ responsibilities * support the ai team in planning, tracking, and executing automation and ai-related projects. * monitor and maintain internal ai systems according to defined protocols (conversation flows, prompts, automated tasks, etc.). * participate in periodic quality audits of the ai to identify errors, gaps, or improvement areas. * document processes, changes, versions, and key decisions tied to ai development. * test new automations and collaborate on their integration into existing tools (e.g., intercom, crm, dashboards). * act as a liaison between ai, product, support, tech, and ops teams to ensure alignment and smooth communication. ...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers across more than 200 worldwide destinations. we are an international team of over 500 people, based all around the world, working to deliver stress-free experiences to millions of travelers. we move fast, stay curious, and build technology that empowers people to stay connected — wherever they go. - ✦ about the role we’re looking for an **ai project assistant** to join our team and help us improve and scale our internal ai systems. if you're someone who’s excited about automation, has an eye for detail, and enjoys bridging people and processes, this role is for you. you'll support our ai team in planning, executing, and monitoring projects related to automation and conversational intelligence — helping us shape smarter, more efficient experiences across holafly. - ✦ responsibilities * support the ai team in planning, tracking, and executing automation and ai-related projects. - * monitor and maintain internal ai systems according to defined protocols (conversation flows, prompts, automated tasks, etc.). - * participate in periodic quality audits of the ai to identify errors, gaps, or improvement areas. - * document processes, changes, versions, and key decisions tied to ai development. - * test new automations and collaborate on their integration into existing tools (e.g., intercom, crm, dashboards). - * act as a liaison between ai, product, support, tech, and ops teams to ensure alignment and smooth...
✦ about us / corporate presentation holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we have been providing peace of mind to travelers around more than 150 worldwide destinations. we are a young and international team of over 500 people based worldwide working to provide stress- free experiences for all travelers. we are looking for someone with experience in this industry who can help us keep growing. above all, we are seeking an individual who enjoys working in a team, can express ideas assertively, and wants to contribute, learn, and feel useful. we are specifically seeking a devops/sre engineer - senior gcp (100% remote) who can apply best practices that will be a significant part of their daily work. the ideal candidate will combine strategic thinking with hands-on skills to streamline and scale processes effectively. ✦ team presentation you will be part of the cloud engineering & security team within the it department. currently, we are a group of over 50 colleagues working internationally. we prioritize camaraderie and enjoying our work. we're fortunate to love what we do, and we're committed to doing it well and learning every day. we believe in continuous improvement, automation, and collective knowledge while upholding human values. we strive to develop optimal products and architectures on gcp, tailored to business needs, to maximize performance while controlling costs. we're always in a state of continuous learning. ✦ what will you do? in 1 month get to know the team, main projects and stakeholders w...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations. we are an international team of over 500 people based all around the world working to provide stress-free experiences for millions of travelers. ✦ about the role at holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. we're looking for a customer experience analyst to join our global team and help us enhance and optimize the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with deep empathy for customers, who’s not only curious about why something happened but also passionate about how to make it better. ✦ responsibilities manage and continuously improve the post-purchase customer experience. monitor and respond to customer reviews, representing holafly’s tone and values on external platforms. investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. use intercom and other tools to manage support tickets and communication workflows. ✦ what do you need to succeed: based in medellín, colombia, or open to working in a hybrid format. 1–2 years of experi...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers across more than 200 worldwide destinations. we are an international team of over 500 people, based all around the world, working to deliver stress-free experiences to millions of travelers. we move fast, stay curious, and build technology that empowers people to stay connected — wherever they go. ✦ about the role we’re looking for an **ai project assistant** to join our team and help us improve and scale our internal ai systems. if you're someone who’s excited about automation, has an eye for detail, and enjoys bridging people and processes, this role is for you. you'll support our ai team in planning, executing, and monitoring projects related to automation and conversational intelligence — helping us shape smarter, more efficient experiences across holafly. ✦ responsibilities * support the ai team in planning, tracking, and executing automation and ai-related projects. * monitor and maintain internal ai systems according to defined protocols (conversation flows, prompts, automated tasks, etc.). * participate in periodic quality audits of the ai to identify errors, gaps, or improvement areas. * document processes, changes, versions, and key decisions tied to ai development. * test new automations and collaborate on their integration into existing tools (e.g., intercom, crm, dashboards). * act as a liaison between ai, product, support, tech, and ops teams to ensure alignment and smooth communication. ...
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