RENEWALS COORDINATOR - X-629

We are looking for a detail-oriented and proactive professional to join our client experience team as a renewals coordinator. in this role, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and delivering excellent service to our schools during renewal cycles. this is a great opportunity to learn the inner workings of a global saas company serving the international education sector, while building strong foundations in billing operations, client support, and renewals management. **key responsibilities** **renewals operations & invoicing** - generate and process renewal invoices accurately and on schedule using netsuite and salesforce - coordinate with finance team to ensure billing accuracy and resolve invoice discrepancies - manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications - process contract amendments, student count updates, and pricing adjustments - maintain accurate records of all renewal activities and client communications **client support & communication** - provide clear explanations of invoices, pricing, and renewal terms to school administrators - coordinate payment plans and billing arrangements for clients with budget constraints - escalate complex renewal issues to sems and regional leads when appropriate - maintain professional, helpful communication with schools across different time zones and cultures **collections & payment follow-up** - coordinate with schools on payment schedules and collection activities - work with sems to identify...

YZ745 - RENEWALS COORDINATOR

We are looking for a detail-oriented and proactive professional to join our client experience team as a renewals coordinator. in this role, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and delivering excellent service to our schools during renewal cycles. you will manage invoicing, resolve billing inquiries, and support client retention through efficient renewal operations across our global school portfolio. the right candidate will be organized, communicative, and eager to improve processes while collaborating with colleagues across time zones. this is a great opportunity to learn the inner workings of a global saas company serving the international education sector, while building strong foundations in billing operations, client support, and renewals management. key responsibilities renewals operations & invoicing - generate and process renewal invoices accurately and on schedule using netsuite and salesforce - coordinate with finance team to ensure billing accuracy and resolve invoice discrepancies - manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications - process contract amendments, student count updates, and pricing adjustments - maintain accurate records of all renewal activities and client communications client support & communication - respond to client billing and renewal inquiries via email, phone, and support tickets within sla requirements - provide clear explanations of invoices, pricing, and renewal terms to school administrators - coordinate payment p...

[Q391] - RENEWALS COORDINATOR

We are looking for a detail-oriented and proactive professional to join our client experience team as a renewals coordinator in this role, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and delivering excellent service to our schools during renewal cycles you will manage invoicing, resolve billing inquiries, and support client retention through efficient renewal operations across our global school portfolio the right candidate will be organized, communicative, and eager to improve processes while collaborating with colleagues across time...

RENEWALS COORDINATOR

Full time Tiempo completo

We are looking for a detail-oriented and proactive professional to join our client experience team as a renewals coordinator. in this role, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and delivering excellent service to our schools during renewal cycles. you will manage invoicing, resolve billing inquiries, and support client retention through efficient renewal operations across our global school portfolio. the right candidate will be organized, communicative, and eager to improve processes while collaborating with colleagues across time zones. this is a great opportunity to learn the inner workings of a global saas company serving the international education sector, while building strong foundations in billing operations, client support, and renewals management. key responsibilities renewals operations & invoicing generate and process renewal invoices accurately and on schedule using netsuite and salesforce coordinate with finance team to ensure billing accuracy and resolve invoice discrepancies manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications process contract amendments, student count updates, and pricing adjustments maintain accurate records of all renewal activities and client communications client support & communication respond to client billing and renewal inquiries via email, phone, and support tickets within sla requirements provide clear explanations of invoices, pricing, and renewal terms to school administrators coordinate payment plans and billing arrang...