What you'll be doing - you will build and lead our customer support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels - you will define how the customer support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it - you will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers - you will get things done: beyond the scope of work and priorities, it is in the dna of our company to do whatever it takes to win. what you'll need - fluency in english and spanish is a must, portuguese is a plus - at least 5 years of experience in customer support functions, experience as a cs lead or support operations lead - problem solving skills: you break problems apart until you find a root cause, you build a solution from first principles - systems-mindset: you always think about a problem from a perspective of “how do i build a system or a process that solves it in a scalable and efficient way?” - you’re data-driven in your decision-making, you have working experience with sql (at the level of basic queries, you are not expected to be proficient with it) and data analytics tools - people management experience - you have had large (10+ people) teams reporting to you. - you will need to be based either in london, uk or in one of our latam locations - mexico city, são paulo, bogota or buenos aires. benefits - competitive salary and...
What we're looking for join dolarapp, a fast-growing fintech revolutionizing cross-border payments in latin america! we are looking for a hands-on, detail-oriented aml analyst who takes ownership, works diligently, and thrives in a fast-paced, dynamic environment. in this role, you will be on the front lines of financial crime prevention, investigating and responsing alerts related to kyc/kyb discrepancies (e.g., biometric mismatches, fake documents, irregular ids via receita federal, jumio, persona, and serpro), pep/sanctions/warnings.you’ll also analyze pix infractions, review alerts of transaction monitoring, and respond with the assistance of the compliance officer to regulatory requests, ensuring compliance while strengthening our aml framework.collaboration is key—you’ll work with compliance, risk, and operations teams to refine aml prevention strategies and stay ahead of evolving regulations. if you're passionate about fintech, compliance, and making a real impact, we’d love to have you on board! what you'll be doing - investigate and analyse kyc alerts related to biometric mismatches, fake documents, and irregular ids using receita federal, kyc software (such as jumio and persona), and serpro to detect fraudulent activity - analyse pix infractions in brazil, assess potential risks, and determine appropriate actions to mitigate financial crime threats - conduct investigations on pep (politically exposed persons), sanctions, and warnings alerts, ensuring proper risk assessment and compliance with regulatory requirements - review, enhance, and optimise tr...
About us at dolarapp we strive to change the way hundreds of millions of people in latin america approach their everyday finances. we are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up. we’ve hired some of the most talented people out there who have done it before – and we want you to join them. what you'll be doing - you will build and lead our customer support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels - you will define how the customer support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it - you will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers - you will get things done: beyond the scope of work and priorities, it is in the dna of our company to do whatever it takes to win. what you'll need - fluency in english and spanish is a must, portuguese is a plus - at least 5 years of experience in customer support functions, experience as a cs lead or support operations lead - problem solving skills: you break problems apart until you find a root cause, you build a solution from first principles - systems-mindset: you always think about a problem from a perspective of “how do i build a system or a process that solves it in a scalable and efficient way?” - you’re data-driven in your decision-making, you ...
About us at dolarapp we strive to change the way hundreds of millions of people in latin america approach their everyday finances. we are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up. we’ve hired some of the most talented people out there who have done it before – and we want you to join them. what you'll be doing - you will build and lead our customer support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels - you will define how the customer support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it - you will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers - you will get things done: beyond the scope of work and priorities, it is in the dna of our company to do whatever it takes to win. what you'll need - fluency in english and spanish is a must, portuguese is a plus - at least 5 years of experience in customer support functions, experience as a cs lead or support operations lead - problem solving skills: you break problems apart until you find a root cause, you build a solution from first principles - systems-mindset: you always think about a problem from a perspective of “how do i build a system or a process that solves it in a scalable and efficient way?” - you’re data-driven in your decision-making, you have working...
What we're looking for join dolarapp, a fast-growing fintech revolutionizing cross-border payments in latin america! we are looking for a hands-on, detail-oriented aml analyst who takes ownership, works diligently, and thrives in a fast-paced, dynamic environment. in this role, you will be on the front lines of financial crime prevention, investigating and responsing alerts related to kyc/kyb discrepancies (e.g., biometric mismatches, fake documents, irregular ids via receita federal, jumio, persona, and serpro), pep/sanctions/warnings.you’ll also analyze pix infractions, review alerts of transaction monitoring, and respond with the assistance of the compliance officer to regulatory requests, ensuring compliance while strengthening our aml framework.collaboration is key—you’ll work with compliance, risk, and operations teams to refine aml prevention strategies and stay ahead of evolving regulations. if you're passionate about fintech, compliance, and making a real impact, we’d love to have you on board! what you'll be doing - investigate and analyse kyc alerts related to biometric mismatches, fake documents, and irregular ids using receita federal, kyc software (such as jumio and persona), and serpro to detect fraudulent activity - analyse pix infractions in brazil, assess potential risks, and determine appropriate actions to mitigate financial crime threats - conduct investigations on pep (politically exposed persons), sanctions, and warnings alerts, ensuring proper risk assessment and compliance with regulatory requirements - review, enhance, and optimise transac...
What we're looking for join dolarapp, a fast-growing fintech revolutionizing cross-border payments in latin america! we are looking for a hands-on, detail-oriented aml analyst who takes ownership, works diligently, and thrives in a fast-paced, dynamic environment. in this role, you will be on the front lines of financial crime prevention, investigating and responsing alerts related to kyc/kyb discrepancies (e.g., biometric mismatches, fake documents, irregular ids via receita federal, jumio, persona, and serpro), pep/sanctions/warnings.you’ll also analyze pix infractions, review alerts of transaction monitoring, and respond with the assistance of the compliance officer to regulatory requests, ensuring compliance while strengthening our aml framework.collaboration is key—you’ll work with compliance, risk, and operations teams to refine aml prevention strategies and stay ahead of evolving regulations. if you're passionate about fintech, compliance, and making a real impact, we’d love to have you on board! what you'll be doing investigate and analyse kyc alerts related to biometric mismatches, fake documents, and irregular ids using receita federal, kyc software (such as jumio and persona), and serpro to detect fraudulent activity analyse pix infractions in brazil, assess potential risks, and determine appropriate actions to mitigate financial crime threats conduct investigations on pep (politically exposed persons), sanctions, and warnings alerts, ensuring proper risk assessment and compliance with regulatory requirements review, enhance, and optimise transaction moni...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo