What you'll do we are looking for astructured, reliable, and detail-orientedindividual to join our customer success team as ahelpdesk & customer success operations agent (remote). in this fully remote role, you will serve as afirst-linecontact for cl...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments ch...
Who we are at kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. so why work at kyndryl? we are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. the role cloud operations leader are the key link between kyndryl and our clients. you’re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. you’ll be there from the start of a project — understanding what’s needed and figuring out the best technical solution. and you’ll be there at the finish, delivering the right product on time and within budget. as an cloud operations leader, you’ll draw upon the full breadth of your talent and experience. this is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. to the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. you define what kyndryl can do to meet this solution. you design the best solution for the job. and finally, you’re the tech leader for implementation. at kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. you’ll also become expert at knowing when and how to call on other smes outside your wheelhouse. thinking your way around pre-existing limitations wil...
Insurance virtual assistants for insurance agencies. trained by industry experts. elevate your insurance agency with our insurance virtual assistants, trained by industry experts. from comprehensive policy management to seamless claims support, we've got you covered. boost your team's ams productivity and efficiency while reducing costs. looking for assistance with your back-office operations? we're here to help. why join us? work from home – no commuting, just productivity paid training – $4/hr to learn the industry (non-negotiable) stable, long-term roles – monday–friday, 8 - 9 am to 5 - 6 pm (u.s. time zones) growth & raises – guaranteed $1/hr annual increase competitive pay – $4–$5/hr (~$640–$920/month) based on client needs & 4-week training performance ($4/hr rate guaranteed) great benefits – pto, wellness perks, bonuses, and a medical stipend after a year want to learn more about us? check our candidate hub the role the role consists of providing administrative support to insurance businesses of all sizes, helping them streamline operations and handle tasks efficiently. key responsibilities typically include: email and calendar management data entry and organization overall insurance handling customer service support research and reporting document preparation and formatting ideal profile fluent english (c1/c2) + spanish/portuguese 2+ years in customer service or back-office roles tech-savvy – strong ms office & crm skills detail-oriented, reliable, & organized proactive, clear communicators who follow processes, manage time well, and think critically to solve ...
Scaling innovation—one outsourced team at a time our client is a fast-growing business process outsourcing (bpo) firm that partners with some of the most innovative startups and scale-ups around the globe . with a focus on efficiency, integration, and innovation, they embed highly skilled global professionals directly into client teams to deliver tailored support across operations, analytics, marketing, customer success, and more. known for their startup-savvy approach, they help businesses scale smarter, move faster, and operate more effectively—without compromising quality. job description as a revenue accountant , you will ensure accurate revenue recognition, reconcile sales data, and maintain deferred revenue schedules. you’ll lead system oversight for leapfin, support month-end close, and collaborate across teams to resolve discrepancies and improve financial reporting processes in a high-growth, tech-driven environment. job overview employment type: indefinite term type contract shift: monday to friday, 08:00 am - 05:00 pm cst work setup: work from home / remote your daily tasks revenue recognition & analysis perform revenue recognition and deferral entries in accordance with asc 606, including preparation of monthly shipment summaries analyze and reconcile sales data in leapfin to ensure revenue completeness and accuracy in netsuite maintain and update deferred revenue schedules and perform month-end reconciliations review order-to-cash data for proper treatment and allocation of product revenue, discounts, returns, and taxes system oversight & re...
At neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. we deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. we’re relentlessly customer-centric. everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. we’re also a true team: supportive, scrappy, and always in it together. we believe in showing up for one another, rolling up our sleeves, and celebrating the wins. it’s who we are, and it’s how we help our customers succeed. neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. and we’re looking for driven, people-first professionals to help us scale with purpose and heart. as we continue to expand, we are seeking a qa manager to join our team! in this role, you will oversee the quality assurance and qa engineering team, providing coaching to current team leads and potential future team leads. this position focuses on introducing and implementing new standards and practices across the delivery team with minimal disruption. the qa manager ensures all relevant stakeholders are involved in the process and that all ideas are considered. the qa manager also oversees important projects alongside pms, working closely with project managers and their teams to ensure successful delivery and to provide advice on improving project delivery. this role involves meeting with senior t...
What would you do? analyze data related to product usage to bring new insights to the client in order to improve their operational goals deliver training to clients on our functionalities and explain how to configure our software resolve doubts on product usage/configuration/etc carry out weekly follow up calls with our clients escalate product or customer issues that need to be addressed by customer success managers create documentation, presentations, user manual and other resources to help clients use the product effectively accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings guide the client in incident escalations with the support team. 🙌🏼 your experience has been shaped by you took classes related to operations/logistics at university you are an ops lover: ask smart questions about the operation management of data analysis tools: excel (intermediate); g suite is a plus. 🚀 your superpowers excellent communication and organizational skills be a results-driven person native spanish and intermediate english (b1/b2) ability to perform well under high-pressure environments. knowledge of last mile operation or logistics. we would extra love it if you have customer-facing experience. 🪄 what we bring to the table 🌎 hybrid work: work together as a team. 👩🏿💻 flexible hours: we trust your work and skills. 🏖️ additional days off to vacations. 🎂 half day off on your birthday. 📚 access to educational budget. 💻 workstation paid byod or co...
Requisition id: 220471 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of cca – products and services team, supporting caribbean, central america, , ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. the candidate for this position will work mainly on migrate an application made in cordova to swiftui supported by a software lead this position will also support other applications in the direction part time , as weill as, daily working in the new mobile application but in maintain the current one built in cordova contribute to the assessment of sizing and complexity of user stories and to the solutioning of those stories. develop user stories to a high level of quality, including identifying error scenarios, the development of automated tests, and the review of code coverage and static code analysis reports. ability to work collaboratively with peers or individually, as required by the user story. ensure deliverables meet architectural and c...
Purpose & overall relevance for the organization: partner with the market and global teams to secure the best availability for the business within the given cost constraints. responsible for converting demand into supply and providing actionable insights while leading the creation and deployment of innovative planning solutions. responsibilities: performance : drive performance improvements by addressing key drivers, communicating success, initiating and coordinating escalations create visibility on market projected availability and inventory performance translate commercial needs related to availability and inventory into supply chain requirements/ solutions manage risk/ opportunities related to availability and inventory process owner : responsible for the documentation and enhancement of a specific process (performance, efficiency) and initiating continuous improvement in collaboration with involved stakeholders project support: implementation of a project/ pilot within area of responsibility monitor bu/ channel/ bm performance and perform root-cause analysis, identification of drivers and trends ensure preparation for business control activities (demand & supply meeting, launch, nos & teamwear s&op meetings) coordinate and execute performance improvements across teams: af escalation, early call-off, other exceptions act as the first point of contact for the process related issues and escalations acting as the backup for the team leader key relationships: demand planning business unit market scm visibility & performance sports marketing knowledge skills and abilities : s...
Customer success manager (b2b saas | ecommerce marketing) remote latin america | usd $50-70k ote | full-time about the role we're hiring a customer success manager for maestra.io, an all-in-one marketing platform helping ecommerce brands grow faster with one platform instead of four. this role is hands-on and outcome-focused, managing the full post-sales lifecycle-from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives. you'll work directly with vp/c-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. success is measured by arr growth, published client success stories, and optimized marketing performance metrics. key responsibilities manage 16-24 ecommerce customer accounts (lower than industry average to ensure quality) own $300-400k arr by month 6, growing to $700k+ arr by year 1 with 5+ published client success stories onboard and integrate 12 new customers per month, ensuring smooth technical setup and activation lead client strategy sessions and qbrs with senior stakeholders set up and optimize marketing initiatives including: - email and sms campaigns - automated flows - website and mobile personalization - loyalty programs and product recommendations design and implement integrations using tools like zapier, apis, and event-based triggers track and optimize kpis such as conversion rate, retention, average order value (aov), and email/sms performance collaborate with sales, product, and operations to improve workflows and customer outcomes requirements 3+...
Requisition id: 217181 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the global contact center platform/ scotiatech in bogota ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted in compliance with governing regulations, internal policies, and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. assist the lead and/or to develop and to provide high quality deliverables during all the phases of the project, from the participation in requirement gathering, design and implementation to post release support. assist the lead and /or team as a specialized technical guide in the analysis, design, development, implementation, architecture and support of pega base solutions. showing expertise in flows, ui and decision rules; and considering best practices, guardrails and any defined standard. sharing knowledge and helping the team with the correct usage in the diversity of tools and capabilities pega offers. collaboration as part of an agile development team, participation in daily stand-ups, work estimations, identify blockers and proposal of solutions. parti...
Location: bogotá, colombia (hybrid) only resumes in english will be considered. telesign connects, protects and proactively defends companies, customers and the digital interactions between them. with powerful ai that delivers identity with speed, accuracy and global reach, we enable continuous trust. empowering companies to transact, communicate and engage with their customers free of fear, continuous trust makes the promise of the digital economy possible. the sr. operations analyst works to make sure that our customer-facing teams have the resources, process, and data they need to do their jobs effectively and efficiently as they strive to build strong external relationships, create best-in-class experiences for our points of contact, and ultimately retain our customers. in this role, you’ll work with team leaders to build out process, take on strategic projects, and manage reporting for critical team metrics. this is a great opportunity to get to build from scratch, to have a real impact on the experiences of our internal and external customers, and to learn from leaders who are passionate about their subject matter. key responsibilities act as a business partner to the global operations team with general business analysis that includes, but is not limited to, revenue analysis, quota planning, and performance optimization. partner with leadership on key strategic projects to help build a world class customer organization develop repeatable, scalable process to drive success as our teams grow and mature create dashboards and manage ongoing reporting needs leverage data a...
Work type: office/remote technical level: senior job category: delivery management project: world's leading saas provider for hospitality n-ix is a global software development service company that helps businesses across the world develop successful software products. founded in 2002, n-ix has come a long way and increased its presence in nine countries spanning europe, the us, and latin america. today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and fortune 500 companies. currently, we are looking for the service delivery manager to join our team in colombia. the service delivery manager is a senior operational and service role accountable for ensuring the successful delivery of high-quality end-to-end services to customers. this role encompasses deep operational with technical acumen, hands-on service management, responsible for service quality, reliability, and continuous improvement across the technology teams. with key focus on service outcomes, operational excellence, and stakeholder alignment , the service delivery manager plays a key role in delivering service effectiveness in alignment with business objectives. responsibilities: accountable for high-quality end-to-end service delivery to customers. aligns service outputs with business goals, slas, and industry standards. manages the delivery of technology services to meet agreed slas and performance targets. implements and oversees robust and scalable technology processes such as incident, problem, change, release, defect, service design, and transition...
Id de la solicitud: 228789 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiatech. purpose contributes to the success of the execution of the global communications supervision procedures on behalf of gbm internal controls to ensure compliance with the code of conduct, internal policies & procedures, global fx code, industry standards and applicable regulatory requirements. ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. accountabilities customer focused culture: champions a customer-focused culture and leverages broader bank relationships, systems and knowledge. business knowledge: maintains expert knowledge of bank processes, policies, procedures, applications and products related to global communications supervision procedures and applies this knowledge in the review and analysis of level 1 communication surveillance activities. global communications supervision: executes gbm communication supervision procedures, reviews flagged alerts for, among other things, identify potential non-compliant behaviors and lack of compliance with bank policies. this includes: performing review, assessment, disposition and documentation of alert reviews in accordance with gbm communication supervision procedures and standard times. warranting the confidentiality of the information is always maintained and ensuring that recording review results are concise and accurate. performing timely escalation and documentation of alerts to level 2 teams when requir...
Job description build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directly to the head of global customer onboarding and involves close collaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and business management & lsps. your responsibilities managing portfolio of integrated logistics (4pl) projects at a strategic level. lead implementation projects in alignment with global and regional project management methodologies and risk control frameworks. oversee key project activities, including requirements gathering, solution validation, ownership of end-to-end operational design, deployment, and stabilization of implemented solutions. ensure delivery of projects within budget and on schedule, addressing and resolving any deviations related to scope, budget, or timelines. assist in evaluating solutions and budgets for new customer implementation projects, covering initiation, planning and design, validation, deployment, and post-deployment phases. interacting with senior stakeholders on the side of customer and lsps, addressing issues, elaborating on solutions / scenarios. your skills and experiences bachelors university degree in international business or related careers proven experience in 4pl and freight forwarding (air, sea, road) proven experience with project...
This is a remote position. role name: spanish bilingual receptionist (healthcare) schedule: part-time, 24 hours per week 8am - 1pm/2pm - 6pm, monday, wednesday & thursday (1 hour of unpaid lunch) client timezone: eastern time client overview join a thriving solo chiropractic practice that serves a diverse, bilingual community! this established healthcare practice focuses on providing exceptional patient care in a welcoming environment that serves both english and spanish-speaking patients. the practice operates with a personalized approach to patient care, working closely with legal professionals on personal injury cases, and maintains the highest standards of medical documentation and patient service. you’ll be working directly with a dedicated chiropractor who values quality administrative support and professional growth. job description this is an exciting opportunity to become an integral part of a growing healthcare practice where your bilingual skills and administrative expertise will directly impact patient care and practice success. you’ll serve as the vital communication hub for the practice, managing patient interactions, coordinating care, and ensuring seamless operations. this role offers the perfect blend of healthcare administration, customer service, and professional development in a supportive environment where your contributions are valued and recognized. you’ll work remotely while maintaining direct access to practice systems, allowing for flexible work arrangements while supporting critical healthcare operations. responsibilities ...
The/studio is a cutting-edge manufacturing platform designed to help creators, brands, and organizations seamlessly design and produce custom products. from apparel and accessories to promotional items, we make the process easy with low minimum order quantities (moqs), exceptional quality, and the ability to meet even the tightest deadlines. 👋 about us at the/studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. we are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and ai-integrated systems. by shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. together, we turn dreams into tangible realities and shape a world where creativity knows no bounds. our headquarters are in los angeles, california, but we are a truly global company with team-members across the u.s., europe, south america, africa, and asia/pacific. we have gone to a fully remote working platform so that we can attract the world’s best talent. all roles at the/studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection! we know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit! 💻 the role ...
Requisition id: 215401 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose become a member of a dynamic team of network professionals that are the centre of excellence for network monitoring tools. the team’s mission is to help deliver a global network that is highly available and resilient. this is accomplished through managing enterprise scale tools for network availability and performance. contributes to the overall success of the engineering & architecture team globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. responsible for the day-to-day process coordination of all firewall port changes globally responsible for working on technical projects and providing 1st and 2nd level support for the firewall management system (algosec) as well as other assigned tools resolve operational issues and provide quick resolution to firewall management tool problems make recommendations and/or process improvements to the firewall management tool or related processes prepare and update procedural documents understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. actively pursues effective and efficient oper...
Great people make schneider electric a great company! position: customer success manager location: bogota, colombia are you looking for a new opportunity as a customer success manager? we create connected technologies that reshape industries, transform cities, and enrich lives. help us deliver solutions that ensure life is on everywhere, for everyone, at all times: https://youtu.be/nlljmv1y7hk.we are looking for people with a passion for success - at work and beyond. see what our people are saying about working at schneider electric: https://youtu.be/6d2av1uurzy. about this role: the customer success manager (csm) will be responsible for managing high-touch, strategic existing customer accounts. the csm will act as the main point of contact for customers, ensuring successful onboarding, driving product adoption (trusted advisor), and fostering long-term relationships. the csm will work closely with top management, middle managers, and cross-functional teams to ensure the customer's success and alignment with their business goals. what would be some of your responsibilities? * serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. * build and maintain strong, long-term relationships with top management and middle managers in customer organizations. * understand power maps and decision making process in customer organization. * understands customer strategy and how dg solutions (scada, adms, derms, gis) can help in reaching these goals. * develop and implement customized onboardin...
Overview about gallagher gcoe latam gallagher gcoe latam is part of gallagher’s global network of centers of excellence, designed to deliver scalable, high-quality, and cost-effective solutions. with a strategy aligned to enterprise priorities, risk diversification, and long-term value creation, gcoe latam positions itself as a dynamic and future-ready partner. through strategic service planning and the leverage of global talent, we drive operational efficiency, innovation, and sustainable growth across the region. job purpose: the contact center operations manager will lead daily operations of the latam contact center, overseeing customer service and quality assurance teams. this role focuses on continuous improvement, technology implementation, performance management, and cross-functional collaboration to ensure exceptional service delivery and alignment with global standards. how you'll make an impact duties and responsibilities: • oversee daily operations of the latam contact center, including customer service and qa teams. • lead coaching initiatives, real-time feedback, and performance tracking to drive agent development. • manage the implementation of new platforms (, genesys) and support regional expansion projects. • coordinate ivr system enhancements and serve as a key contributor to customer experience initiatives. • monitor and report on key performance indicators (kpis), ensuring consistent goal achievement. • facilitate training programs and onboarding for new hires across multiple divisions. • collaborate with global teams to ensure sla compliance and operati...
Resumen elevate your career with tp join us as a trilingual customer expert! at tp, we offer jobs and create careers. as a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. why tp? with over 45 years of global leadership and more than 25 years in colombia, tp is the #1 provider of digital business services. we have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. when you join tp, you become part of a company that’s recognized worldwide for its excellence and commitment to its people. responsabilidades your role as a trilingual customer expert, you will: provide exceptional multichannel customer support. solve customer inquiries efficiently and professionally. maintain accurate records of customer interactions. represent tp’s world-class standards in every conversation. requisitos what we’re looking for language: english and portuguese b2+ level education and work experience requirement: high school diploma (physical copy required) and +1 year of experience in customer service. availability: training: monday - friday 1 6:00am to 2:30pm operations: work shifts between 7:30 am – 6:00 pm | 2 days off | 42 hours per week skills & qualities: at least one year of experience in customer service is required. benefits competitive salary: earn from $3,307,000 cop/month + performance bonuses! career growth: 80% of our leaders started in entry-level positions. your potential has no limits here! world-class training: continuous learning and development progr...
The offer work within a company with a solid track record of success work alongside & learn from best in class talent great work environment the job advanced technical support & troubleshooting provide level 3 support, diagnosing and resolving complex hardware, software, networking, virtualization, and application issues across multiple platforms. act as a key escalation point for level 1 and level 2 technicians, providing expert guidance and effective resolution strategies. design, implement, and optimize proactive monitoring and automation solutions aimed at improving overall client system reliability and performance. analyze recurring issues to identify root causes and implement long-term solutions to minimize future incidents. client communication & documentation maintain comprehensive, detailed, and accurate documentation of client interactions, technical issues, troubleshooting processes, and final resolutions using industry-standard ticketing systems such as connectwise and autotask. effectively translate complex technical information into clear, understandable explanations for clients, ensuring high levels of customer satisfaction and trust. proactively engage clients to manage expectations, provide regular updates, confirm resolution satisfaction, and maintain strong professional relationships. conduct regular follow-ups to ensure client systems remain optimized and to identify potential future enhancements. system management & infrastructure deployment oversee monitoring and proactive management of sophisticated client infrastructures using remote monitoring &...
Id de la solicitud: 232495 programa de referido de empleados – probable pago: $0.00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs purpose contributes to the success of the execution of the enhanced monitoring program for the enterprise and supporting business lines with the aim of reducing the risk associated with insider threat and allowing an effective monitoring of insiders while ensuring individual goals, plans, and initiatives are executed and delivered in support of the unit’s business strategies and objectives. ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. accountabilities • customer focused culture: champions a customer-focused culture and leverages broader bank relationships, systems, and knowledge. • business knowledge: maintains expert knowledge of bank processes, policies, procedures, applications, and products related to insider threat and internal fraud risk and applies this knowledge in the review and analysis of monitoring and reporting. • documentation & audit readiness: assists management in keeping high-risk regulatory and operational controls current, along with other documentation, including handbooks, test plans, methodology, schedules, reporting, etc. that contribute to sustaining the enhanced monitoring program. • enhanced monitoring program: conducts reviews, technical analysis and reporting of insider activity data and monitoring alerts for assigned business and/or operational ...
Position summary: the ideal candidate must have previous hands-on experience with process improvement and project management, advanced english, experience managing multiple channels, including chats, emails, tickets and phone calls, and must also be well-versed in back office and data entry. we also need someone with experience with crms, customer service technologies, and cloud-hosted telephony. to apply for this position, you should have at least 3 years of experience as a supervisor, team lead, or equivalent in the bpo industry within a financial campaign. proficiency in english is crucial for success in this role. responsibilities: lead and supervise a team of customer service or support agents to meet performance metrics (kpis/slas). provide coaching, mentoring, and real-time feedback to improve individual and team performance. conduct regular performance reviews, one-on-one sessions, and team meetings to promote open communication and growth. monitor daily operations and ensure service levels are met or exceeded. handle escalations, resolve operational issues, and ensure smooth day-to-day workflow. identify opportunities for improvement and actively participate in implementing process enhancements. ensure adherence to company policies, procedures, and compliance requirements. adapt to business needs by being flexible with responsibilities and willing to take on additional tasks as required. required skills/abilities: excellent (near-native) english is a requirement for this job previous experience working in financial institutions within a bpo envi...
Company overview: didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. li-hybrid team overview: being part of the operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. this role will be a perfect fit for young professionals that are passionate both for data analytics and strategy. you will be constantly gathering insights from our data and developing solutions with real impact that scale in the whole region. role responsibilities: - collaborating with the delivery operations team to analyze data, extract insights, and optimize processes. - contributing to key projects aimed at enhancing delivery efficiency and courier experience. - coordinat...
About reserhub : technology is transforming the way people travel — and we’re here to drive that evolution from the ground up. in 2014, at mit, we decided to embark on this journey by focusing on the bus industry. why? because it’s the most widely used mode of transportation in latin america, with over 10 billion passengers per year — 13 times more than air travel. yet, only 10% of tickets are currently sold online. we know that’s changing. and we strongly believe that digital sales will soon surpass 50%. today, reserhub is becoming the operating system for ground transportation, connecting companies with tech solutions that integrate data, pricing intelligence, and tools to digitalize their operations — from ticket sales to revenue management and customer loyalty. our ecosystem powers leading brands like primera plus, etn, and others across the region. and we continue to grow our network with a clear mission: to connect data, people, and technology to accelerate digital transformation. our motto says it all: “be creative, take ownership, and be a team player.” about this role: to manage the needs and evolution of a portfolio of existing reserhub clients in colombia, ensuring success, revenue retention and growth (account manager role). what you'll do: - this is a top-level management position that is fully accountable for the results of the customer success team. - the customer success specialist will be responsible for ensuring operational excellence, in alignment with the vision and direction of the leadership team. - this role requires both strong operational s...
Why softwareone? success at softwareone is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. softwareone employees are energized, agile and are laser passionate about delivering world class customer happiness and results. our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of employee happiness. we are low ego. our leaders operate with a high level of discipline but can work at speed manage change in a global economy. we are a leading global provider of end-to-end software and cloud technology solutions, headquartered in switzerland. our 8,700 employees support our approximately 65,000 customers in their digital transformation.. the role join our services delivery team! we look forward to learning more about you and exploring how, working together, we can build an exceptional team. devops engineer – aws full time | location: colombia | remote model our people. this is what makes softwareone successful. about the role devops engineer with experience in designing and maintaining ci/cd pipelines using aws services and third-party tools. responsible for automating infrastructure using infrastructure as code (iac) tools such as cloudformation, cdk, and terraform; managing containerized environments (ecs, eks, fargate); and ensuring observability through monitoring and logging solutions. will collaborate closely with development and operations teams, applying devsecops practices and agile methodologies, with a strong focus on effi...
What you'll do we are looking for a structured, reliable, and detail-oriented individual to join our customer success team as a helpdesk & customer success operations agent (remote). in this fully remote role, you will serve as a first-line contact f...
Customer success engineer i. production operations (hybrid work schedule) join to apply for the customer success engineer i. production operations (hybrid work schedule) role at quorum software continue with google continue with google customer succe...
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