Job summary about broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you're in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. broadvoice is looking for an experienced implementation coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. this role will support our us based clients and english language proficiency is required. descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan ...
Join to apply for the director, cx operations role at broadvoice join to apply for the director, cx operations role at broadvoice about broadvoice | gocontact about broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary as director of cx operations, you will spearhead the modernization of our contact center and customer experience operations. reporting to the chief operating officer, you will drive strategic initiatives to enhance efficiency, scale our ai-driven automation, and optimize processes across customer care and technical support teams spanning multiple continents. you will build and mentor a high-performing operations organization, establish world-class kpis to ensure seamless cx delivery that powers broad...
About broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary as director of cx operations, you will spearhead the modernization of our contact center and customer experience operations. reporting to the chief operating officer, you will drive strategic initiatives to enhance efficiency, scale our ai-driven automation, and optimize processes across customer care and technical support teams spanning multiple continents. you will build and mentor a high-performing operations organization, establish world-class kpis to ensure seamless cx delivery that powers broadvoice’s growth and excellence. the director of cx operations will lead and motivate our operations and contact center teams through a maturation of business processes in a hi...
Job summary broadvoice is looking for an experienced voice engineer to join our growing team. in this dynamic role, you will implement our product solutions by working with customers to build system requirements. responsibilities - plan and troubleshoot customer voice and data networks - ensure a streamlined implementation process for customers by providing cutover support, verifying service, testing system configuration, and identifying, correcting, or escalating issues - become a subject matter expert, providing customer support throughout implementation by resolving concerns - document, track, and provide status updates on all tickets, projects, and customer communications - provide feedback to engineering and product teams regarding features and functionality, communicating product enhancements, bug fixes and modifications - collaborate with internal business partners to resolve customer questions and issues - perform job-related duties as assigned descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum at aliquet erat. curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. mauris magna sem, digniss...
About broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary as director of cx operations, you will spearhead the modernization of our contact center and customer experience operations. reporting to the chief operating officer, you will drive strategic initiatives to enhance efficiency, scale our ai-driven automation, and optimize processes across customer care and technical support teams spanning multiple continents. you will build and mentor a high-performing operations organization, establish world-class kpis to ensure seamless cx delivery that powers broadvoice’s growth and excellence. the director of cx operations will lead and motivate our operations and contact center teams through a maturation of business processes in a high...
Position summary: are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced implementation coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. responsibilities include but are not limited to product verification, services configuration, management of order movement within order/provisioning management systems, customer/vendor/partner communications, organization of internal teams associated with order processing, manage escalations, and effectively schedule all deliverables for a successful customer onboarding. broadvoice’s primary service offerings include voip, data, & internet. this position requires a strong independent work ethic, proficient time management skills, and the ability to multitask in a dynamic work environment. this role will support our us based clients and english language proficiency is required. key responsibilities: utilizing salesforce, analyze order documentation for thoroughness and accuracy, confirming that all required documentation is available. identify a...
Join to apply for the director, cx operations role at broadvoice join to apply for the director, cx operations role at broadvoice about broadvoice | gocontact about broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary as director of cx operations, you will spearhead the modernization of our contact center and customer experience operations. reporting to the chief operating officer, you will drive strategic initiatives to enhance efficiency, scale our ai-driven automation, and optimize processes across customer care and technical support teams spanning multiple continents. you will build and mentor a high-performing operations organization, establish world-class kpis to ensure seamless cx delivery that powers broadvo...
Join to apply for the director, cx operations role at broadvoice join to apply for the director, cx operations role at broadvoice about broadvoice | gocontact about broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary as director of cx operations, you will spearhead the modernization of our contact center and customer experience operations. reporting to the chief operating officer, you will drive strategic initiatives to enhance efficiency, scale our ai-driven automation, and optimize processes across customer care and technical support teams spanning multiple continents. you will build and mentor a high-performing operations organization, establish world-class kpis to ensure seamless cx delivery that powers ...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execu...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execu...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of s...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of s...
About broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary as director of cx operations, you will spearhead the modernization of our contact center and customer experience operations. reporting to the chief operating officer, you will drive strategic initiatives to enhance efficiency, scale our ai-driven automation, and optimize processes across customer care and technical support teams spanning multiple continents. you will build and mentor a high-performing operations organization, establish world-class kpis to ensure seamless cx delivery that powers broadvoice’s growth and excellence. the director of cx operations will lead and motivate our operations and contact center teams through a maturation of business processes in a high-gro...
About broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary as director of cx operations, you will spearhead the modernization of our contact center and customer experience operations. reporting to the chief operating officer, you will drive strategic initiatives to enhance efficiency, scale our ai-driven automation, and optimize processes across customer care and technical support teams spanning multiple continents. you will build and mentor a high-performing operations organization, establish world-class kpis to ensure seamless cx delivery that powers broadvoice’s growth and excellence. the director of cx operations will lead and motivate our operations and contact center teams through a maturation of business processes in a high-gro...
Position summary: are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced implementation coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. responsibilities include but are not limited to product verification, services configuration, management of order movement within order/provisioning management systems, customer/vendor/partner communications, organization of internal teams associated with order processing, manage escalations, and effectively schedule all deliverables for a successful customer onboarding. broadvoice’s primary service offerings include voip, data, & internet. this position requires a strong independent work ethic, proficient time management skills, and the ability to multitask in a dynamic work environment. this role will support our us based clients and english language proficiency is required. key responsibilities: - utilizing salesforce, analyze order documentation for thoroughness and accuracy, confirming that all required document...
Join to apply for the technical implementation specialist role at broadvoice 2 days ago be among the first 25 applicants join to apply for the technical implementation specialist role at broadvoice direct message the job poster from broadvoice looking for great talent to join our growing organization position summary: broadvoice is looking for an experienced technical implementation specialist to join our growing team. in this dynamic role, you will implement our product solutions by working with customers to build system requirements. the technical implementation specialist provides training and facilitates knowledge transfer through planning and execution; delivering a full assessment of existing voice and data networks, identifying needs & challenges, and adapting implementation plans to ensure a smooth transition to our voip network. your day-to-day: plan and troubleshoot customer voice and data networks ensure a streamlined implementation process for customers by providing customer support, verifying service, testing system configuration, & identifying, correcting, & escalating issues become a subject matter expert, providing customer support throughout implementation by resolving concerns document, track, & provide status updates on all tickets, projects, & customer communications provide feedback to engineering and product teams regarding features and functionality, communicating product enhancements, bug fixes and modifications collaborate with internal business partners to resolve customer questions and issues perform job-related duties as assigned what you bring t...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary broadvoice is looking for an experienced technical implementation specialist to join our growing team. in this dynamic role, you will implement our product solutions by working with customers to build system requirements. the technical implementation specialist provides training and facilitates knowledge transfer through planning and execution; delivering a full assessment of existing voice and data networks, identifying needs & challenges, and adapting implementation plans to ensure a smooth transition to our voip network. key responsibilities plan and troubleshoot customer voice and data networks ensure a streamlined implementation process for customers by providing cutover support, verifying service, testing...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. r...
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