Critical incident manager – service management critical incident manager – service management for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. responsibilities incident detection & reporting: monitor and review incident reports from multiple sources, including it systems, monitoring tools, and user-reported incidents. ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. incident classification & prioritization classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined sla (service level agreement) criteria. work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact. incident resolution & coordination coordinate and collaborate with internal it teams and external vendors to resolve incidents promptly. follow es...
Specialist- solution engineer page is loaded specialist- solution engineer apply remote type hybrid locations colombia - remote time type full time posted on posted 5 days ago job requisition id jr101498 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. role purpose: the senior specialist - solution engineering oversees the analysis and conversion of business requirements into technical solutions. this role is responsible for creating detailed technical documentation and collaborating with engineering and product teams to ensure solutions align with user needs. the senior specialist may also provide guidance on solution approaches during pre-sales or project engagements. duties and responsibilities: partner with customers to understand and prioritize their business concerns and requirements. lead the elicitation, documentation, and prioritization of functional and non-functional requirements. analyze and define the impact of requirements on transactions and system components. develop epics, business stories, and technical change requests to support development. collaborate closely with software developers and architects to define solution desig...
Specialist- solution engineer page is loaded specialist- solution engineer apply remote type hybrid locations colombia - remote time type full time posted on posted 5 days ago job requisition id jr101498 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. role purpose: the senior specialist - solution engineering oversees the analysis and conversion of business requirements into technical solutions. this role is responsible for creating detailed technical documentation and collaborating with engineering and product teams to ensure solutions align with user needs. the senior specialist may also provide guidance on solution approaches during pre-sales or project engagements. duties and responsibilities: partner with customers to understand and prioritize their business concerns and requirements. lead the elicitation, documentation, and prioritization of functional and non-functional requirements. analyze and define the impact of requirements on transactions and system components. develop epics, business stories, and technical change requests to support development. collaborate closely with software developers and architects to define solution designs. create compre...
Specialist- solution engineer page is loaded specialist- solution engineer apply remote type hybrid locations colombia - remote time type full time posted on posted 5 days ago job requisition id jr101498 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. role purpose: the senior specialist - solution engineering oversees the analysis and conversion of business requirements into technical solutions. this role is responsible for creating detailed technical documentation and collaborating with engineering and product teams to ensure solutions align with user needs. the senior specialist may also provide guidance on solution approaches during pre-sales or project engagements. duties and responsibilities: partner with customers to understand and prioritize their business concerns and requirements. lead the elicitation, documentation, and prioritization of functional and non-functional requirements. analyze and define the impact of requirements on transactions and system components. develop epics, business stories, and technical change requests to support development. collaborate closely with software developers and architects to define solution designs. c...
Analyst ii - pricing analysis page is loaded analyst ii - pricing analysis apply remote type hybrid locations colombia - remote time type full time posted on posted 2 days ago job requisition id swfp26_115 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. the primary focus of theaccelya pricing specialist working on a pricing support team is to support airline customers worldwide and internal team members with shopping/pricing inquiries, analyze if the shopping and pricing response is correct, identify problems when not correct and recommend solutions. what you will do: · working with airlines directly, perform research and analysis on shopping and pricing inquiries including automated reissues, and refunds using atpco automated fares and rules. in addition, other atpco subscriptions for taxes, optional services, fees, etc require support and analysis. · with focus on shopping, pricing, reissues, and refunds, support cross-functional teams on pricing related projects. · support internal qa, development, and functional support teams by assisting with functional questions. · perform testing of development fixes and changes including the review of r...
Analyst ii - pricing analysis page is loaded analyst ii - pricing analysis apply remote type hybrid locations colombia - remote time type full time posted on posted 2 days ago job requisition id swfp26_115 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. the primary focus of theaccelya pricing specialist working on a pricing support team is to support airline customers worldwide and internal team members with shopping/pricing inquiries, analyze if the shopping and pricing response is correct, identify problems when not correct and recommend solutions. what you will do: · working with airlines directly, perform research and analysis on shopping and pricing inquiries including automated reissues, and refunds using atpco automated fares and rules. in addition, other atpco subscriptions for taxes, optional services, fees, etc require support and analysis. · with focus on shopping, pricing, reissues, and refunds, support cross-functional teams on pricing related projects. · support internal qa, development, and functional support teams by assisting with functional questions. · perform testing of development fixes and changes including the review of regression results...
Analyst ii - pricing analysis page is loaded analyst ii - pricing analysis apply remote type hybrid locations colombia - remote time type full time posted on posted 2 days ago job requisition id swfp26_115 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. the primary focus of the accelya pricing specialist working on a pricing support team is to support airline customers worldwide and internal team members with shopping/pricing inquiries, analyze if the shopping and pricing response is correct, identify problems when not correct and recommend solutions. what you will do: · working with airlines directly, perform research and analysis on shopping and pricing inquiries including automated reissues, and refunds using atpco automated fares and rules. in addition, other atpco subscriptions for taxes, optional services, fees, etc require support and analysis. · with focus on shopping, pricing, reissues, and refunds, support cross-functional teams on pricing related projects. · support internal qa, development, and functional support teams by assisting with functional questions. · perform testing of development fixes and changes including the review of re...
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