Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology tre...
Contribuye al éxito general de global network engineering como tercer nivel de soporte para implementar e integrar soluciones de infraestructura de red en data centers y cloud para los países de latam (méxico, perú, chile, colombia, panamá, costa ric...
Overview job title: customer order management & project specialist – isp/msp/voip job type: full-time, contractor workplace: 100% remote (global, pst hours) schedule: monday–friday, 7:00 am – 4:00 pm pst (occasional weekends) compensation: usd $1,300 – $1,500/month doe (or equivalent local currency) about hirehawk at hirehawk, we connect top global talent with high-performing u.s. companies. our focus is on finding exceptional professionals who bring both expertise and drive to every role. we’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. about the job our client is a leading california-based technology solutions provider specializing in internet, managed it, voip, and cloud computing services for business customers across the united states. we are looking for a highly organized, detail-oriented, and process-driven customer order & provisioning specialist to own the end-to-end order lifecycle while leading process improvement projects that drive efficiency, reduce errors, and elevate the customer experience. you will be the central coordination point between customers, technical teams, and internal stakeholders, ensuring every order meets strict sla commitments. this is a role for someone who thrives in structured workflows, values accuracy, and can proactively identify risks before they impact service delivery. core responsibilities - manage customer orders from intake to fulfillment, ensuring 100% sla adherence. - coordinate with provisi...
1. posición - _ titulo posició: people services analyst_ - _ ubicación: bogotá, colombia_ - _ tipo de trabajo: full time_ 2. acerca del rol nuestro equipo: - garantizará que los procedimientos enumerados a continuación, se ejecuten dentro del marco legal b bogota y políticas corporativas de sanofi, que se realice y entregue la información bajo un ambiente adecuado de control y segregación de funciones, permitiendo minimizar los riesgos asociados al proceso._ principales **responsabilidades**: - el people services analyst garantizará que los procedimientos enumerados a continuación, se ejecuten dentro del marco legal b bogota y políticas corporativas de sanofi, que se realice y entregue la información bajo un ambiente adecuado de control y segregación de funciones, permitiendo minimizar los riesgos asociados al proceso._ - principales responsabilidades:_ - _ on/off boarding: actualización de las políticas cuando sea necesario, comunicación de estas, asegurar su cumplimiento y aplicación de los controles internos mandatorios. de personal directo y tercerizado._ - _ administrar la herramienta de terceros de sanofi crew_ - _ realizar reportes de manera mensual del personal tercerizado._ - _ soporte y asesoría al empleado en temas core de del manejo de terceros_ - _ coordinación con todas las áreas involucradas para la entrega oportuna y asertiva de solicitudes de información de entidades gubernamentales o externas._ - _ cumplimiento de acuerdo de nível de servicios con los diferentes interlocutores internos._ - _ seguimiento mensual de recobro de incapacidades. ...
**we believe in better!** we are a global information technology company that builds high-performance, security-centric solutions that can help change the world. enhancing people’s lives through secure, reliable advanced technology is our vision. our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. our success is a direct result of the work of our people who live and breathe our core beliefs. simply put, we believe in better lives. join us! **learn more about unisys and our key solution offerings**:unisys, stealth, cloudforte®, inteliserve **what success looks like in this role**: responsabilidades clave - debe estar registrado en el sistema de llamadas para poder recibir hho's - capacidad de resolver problemas con o sin herramientas remotas. - lograr consistentemente la métrica de rendimiento de resolución de primer contacto. - documentar con precisión las llamadas y los casos. - consciente de las restricciones de tiempo del cliente y trabajar dentro de esos límites de tiempo. - hacer un seguimiento de los casos y solicitudes del centro de servicios hasta su finalización - proporcionar a los clientes los números de referencia de los problemas y los números de solicitud. - escalar los tickets según sea necesario si se requiere soporte in situ. - comprender los requisitos de sla para el cliente. - gestionar el tiempo y la carga de trabajo para cumplir con los níveles de servicio predeterminados. - mantener la exactitud de l...
Es responsable de impulsar proyectos complejos, de alta prioridad, o fases componentes de programas grandes. responsable de entregar proyectos a tiempo, dentro del presupuesto y dentro del alcance. esta persona liderará y coordinará equipos multifuncionales, departamentales y entre empresas que son responsables de todos los aspectos de un proyecto, desde el inicio hasta el cierre. orquestador del ecosistema operacional de la celula. gestiona de forma coordinada la capacidad de su equipo de trabajo. participa en los comités de capacidad y mensuales definidos con el cliente. gestionar el product backlog de los proyectos que están bajo gestión de sus células. responsable de acordar con el cliente la gestión de capacidad. responsable del control de horas de los recursos y elabora la facturación mensual al cliente. responsable del cumplimiento del acuerdo de servicio. responsable de los planes de acción, mejoramiento de indicadores y sla. responsable de presentar informes y tableros de control sobre el rendimiento de las células y resultados de los proyectos responsable de la resolución de problemas a partir de problemas evaluación para la selección de soluciones. capacidad para identificar alternativas y hacer planes de contingencia. capacidad para aceptar el cambio y adaptarse rápidamente a nuevas situaciones, cambios de dirección y alteración de prioridades apoyar al equipo para resolver los impedimentos que impiden la resolución de historias de usuario o habilitadores. trabaja con el scrum master en el desarrollo de planes de mejora y alineación metodológica plan...
¡oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿quieres saber por qué rappi? - ️ vemos oportunidades donde otros ven problemas; - ️ vemos cercania donde otros ven distancia; - ️ vemos adrenalina donde otros ven presión. Únete a un equipo donde todos somos capaces de todo, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência. ¿te ha gustado lo que has leído hasta ahora? descubre cómo entregarás magia junto con nosotros a través de tu misión rappi revisa cómo impactarás nuestro ecosistema: como parte de rappi, serás responsable de: - brindar soporte técnico y soluciones a medida para clientes en el sector de restaurantes, asegurando la resolución eficiente y oportuna de problemas. - analizar datos y métricas para identificar tendencias, oportunidades de mejora y áreas de enfoque para optimizar la experiência del cliente. - colaborar estrechamente con los equipos internos para implementar soluciones innovadoras y resolver problemas complejos de manera proactiva. - gestionar y priorizar las solicitudes de soporte, manteniendo un alto nível de satisfacción del cliente y cumpliendo con los acuerdos de nível de servicio (sla). - documentar y mantener registros precisos de las interacciones con los clientes, así como de las soluciones implementadas y las lecciones aprendidas. - proporcionar capacitación y orientación a los clientes sob...
En **modern talent hub** queremos convertirnos en la central que conecte el talento que requiere la industria **tecnológica en américa latina y europa**, y por eso necesitamos de profesionales como tú. **¿te gustaría trabajar para una consultora internacional, con presencia a nível mundial y líder en la implementación de soluciones cx?** buscamos** un(a) service manager - **soluciones salesforce (sfdc)** - **con amplia experiência coordinando equipos de responsables técnicos y arquitectos para asegurar la agilidad y cumplimiento de los hitos del servicio. **que haga sus funciones desde cualquier país de latinoamérica dando soporte a los diferentes países de latam en remoto. **y con contratación en modalidad "contractor/freelance". y dedicación 100% en exclusiva a este proyecto.** para una consultora líder y especializada en la implementación de soluciones y proyectos de transformación digital y cx. puntera en innovación e integrando las últimas tecnologías. partner gold de microsoft con proyectos y sedes en latinoamérica, europa y África... ***responsabilidades y deberes** - definir y monitorizar los hitos y actividades del servicio. - facilitar la resolución de las incidencias, especialmente aquellas que impactan de manera global al funcionamiento del servicio y en los sla. - identificar las prioridades a nível tecnológico y de negocio. - ayudar a la auditoria y revisión de los procesos y aplicaciones acorde a la planificación de los desarrollos. - ayudar al cumplimiento de los procesos estándar, políticas y mejores prácticas del servicio. - planificar los hito...
Buscamos un(a) coordinador(a) de tecnologías de la información con sólida experiencia en soporte técnico, seguridad informática y liderazgo de proyectos tecnológicos. esta persona será responsable de garantizar el correcto funcionamiento de los sistemas de hardware y software de la compañía, implementar políticas de seguridad alineadas al negocio y liderar iniciativas tecnológicas en los diferentes procesos organizacionales. formación: - profesional en ingeniería de sistemas, electrónica, telecomunicaciones o afines. - especialización en áreas como seguridad informática, gestión de proyectos o similares (deseable). - mínimo 5 años de experiencia laboral general. - al menos 2 años de experiencia específica en cargos de coordinación o liderazgo en ti. actividades a cargo: - coordinar el soporte técnico de hardware y software. - implementar y mantener políticas de seguridad informática. - liderar proyectos tecnológicos en los procesos de negocio. - supervisar al analista tic a cargo. - gestionar proveedores tecnológicos y asegurar cumplimiento de sla. - documentar procesos, incidencias y soluciones. - promover la mejora continua en el área de ti. habilidades y competencias - gestión de proyectos (certificaciones como scrum, pmp son un plus). - trabajo en equipo y liderazgo. - análisis de información técnica y de negocio. - comunicación efectiva con áreas técnicas y no técnicas. - adaptabilidad a nuevas tecnologías y metodologías ágiles. beneficios - posibilidad de trabajo híbrido. - ruta de acercamiento - maquina de snacks tipo de puesto: tiempo completo...
Yel solutions, una empresa con más de 20 años de presencia en el mercado, líder brindando it outsourcing services con operaciones de alcance global. sumando nuestras capacidades y experiência a las mejoras prácticas del mercado buscamos diseñar, implementar y operar servicios world-class. para conseguirlo ponemos en el centro de nuestras decisiones estratégicas y operativas la satisfacción integral y la búsqueda de relaciones de largo plazo con nuestros clientes. con centros de operaciones en argentina, méxico y uruguay, perú, chile y colombia. desea incorporar a su staff de especialistas un analista en power bi sr, con experiência corporativa de 4 años en adelante modalidad: presencial horario: 9 a 18 hs lugar: colombia, bogotá quÉ buscamos: - experiência comprobada en desarrollo de dashboards e informes interactivos con power bi. - dominio de dax, power query y modelado de datos. - conocimientos sólidos en sql y procesos etl. - experiência previa en servicios de it, con capacidad para comprender procesos técnicos y operativos del área. - habilidad para diseñar y mantener métricas clave de it (por ejemplo: disponibilidad, tiempos de respuesta, cumplimiento de sla, etc.). - capacidad para trabajar con múltiples fuentes de datos y garantizar la integridad de la información. - habilidades analíticas y de visualización de datos. - deseable: experiência colaborando con equipos técnicos y brindando soporte a usuarios finales. objetivo del rol: diseñar, desarrollar y mantener dashboards y métricas orientadas a la gestión de servicios de it, brindando visibili...
Importante empresa del sector de telecomunicaciones se encuentra en búsqueda de un ingeniero core voz. esta persona será responsable de garantizar la disponibilidad, estabilidad, calidad y seguridad del core de voz de hablame, asegurando la correcta operación de los servicios de voip y telefonía, resolviendo incidentes de manera oportuna y participando en la mejora continua de la infraestructura de voz, así como en la gestión del aprovisionamiento y pruebas de servicios a clientes. funciones principales: - administrar, monitorear y dar soporte al sbc, softswitch, gateways y plataformas de voz de la compañía. - asegurar la correcta operación de troncales sip, dids y enrutamiento de llamadas nacionales e internacionales. - atender incidentes y requerimientos técnicos de clientes corporativos y wholesale relacionados con servicios de voz. - realizar análisis y resolución de problemas de señalización sip, calidad de audio y disponibilidad de servicios. - ejecutar planes de mantenimiento preventivo y correctivo en plataformas de core voz. - colaborar con el área de noc y experiencia al cliente en la gestión de fallas de voz. - documentar configuraciones, procedimientos y cambios en la infraestructura. - participar en la planificación e implementación de proyectos de expansión y mejora de servicios de voz. - cumplir con sla internos y externos para disponibilidad de servicios de voz. requisitos: - profesional en ingeniería de telecomunicaciones, sistemas o afines. - experiencia de 2 a 5 años en gestión, operación y soporte de plataformas de telefonía ip, voip, asterisk y cor...
Yel solutions, una empresa con más de 20 años de presencia en el mercado, líder brindando it outsourcing services con operaciones de alcance global. sumando nuestras capacidades y experiencia a las mejoras prácticas del mercado buscamos diseñar, implementar y operar servicios world-class. para conseguirlo ponemos en el centro de nuestras decisiones estratégicas y operativas la satisfacción integral y la búsqueda de relaciones de largo plazo con nuestros clientes. con centros de operaciones en argentina, méxico y uruguay, perú, chile y colombia. desea incorporar a su staff de especialistas un analista en power bi sr, con experiencia corporativa de 4 años en adelante modalidad: presencial horario: 9 a 18 hs lugar: colombia, bogotá quÉ buscamos: - experiencia comprobada en desarrollo de dashboards e informes interactivos con power bi. - dominio de dax, power query y modelado de datos. - conocimientos sólidos en sql y procesos etl. - experiencia previa en servicios de it, con capacidad para comprender procesos técnicos y operativos del área. - habilidad para diseñar y mantener métricas clave de it (por ejemplo: disponibilidad, tiempos de respuesta, cumplimiento de sla, etc.). - capacidad para trabajar con múltiples fuentes de datos y garantizar la integridad de la información. - habilidades analíticas y de visualización de datos. - deseable: experiencia colaborando con equipos técnicos y brindando soporte a usuarios finales. objetivo del rol: diseñar, desarrollar y mantener dashboards y métricas orientadas a la gestión de servicios de it, brindando visibilidad y s...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
We seek a highly skilled, bilingual (english/spanish), experienced it service delivery manager to lead and optimize our global it service operations. the ideal candidate will have over four years of experience managing service delivery, service desig...
Coordinador b2c bilingüe (cobranzas) modalidad: 100% presencial ubicación: bogotá, colombia remuneración: negociable, acorde al perfil y experiencia del candidato ¿te apasiona coordinar operaciones financieras bajo el modelo gbs? esta es tu oportunid...
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