Misión gestionar los requerimientos de los canales de venta y clientes garantizado calidad, confianza y cumplimiento de tiempos de respuesta, con el fin de generar los estándares de satisfacción esperados de acuerdo a los lineamientos y los indicador...
Job title collections specialist job title: collections specialist position type: permanent location: bogota, colombia job family: finance about your business area/department: the bogota finance service center provides comprehensive financial support...
Manager, service reliability engineering page is loaded manager, service reliability engineering apply remote type hybrid locations bogota time type full time posted on posted 2 days ago time left to apply end date: august 29, 2025 (30+ days left to apply) job requisition id r29253 job title manager, service reliability engineering job title: manager, service reliability engineer position type: permanent location: bogotá, hybrid job family: service reliability engineer about your business area/department: navitaire, an amadeus company, is constantly trying to evolve the way the world thinks about travel. we are challenging industry norms by providing flexible systems on which our clients can deliver unequaled booking experiences. with more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines. navitaire offers a unique opportunity to make a large impact in the world of travel. as a member of the technology group at navitaire you will work closely with the our support teams, architects and product owners, all solutions are in azure, to offer all cloud services in our products. summary of the role: in navitaire the service reliability engineers create a bridge between development and operations by applying a software engineering mindset to system administration topics. the manager will lead the team responsible for working on projects or day to day operational activities aimed to ensure the reliability. this person will work with engineers, assist with monitoring, maintenance, and problem resolution of p...
**your ideas can drive the future of corporate travel. join bcd and challenge the status quo!** **resumen del cargo** tramitar las solicitudes de asesoría, cotización, reserva, emisión, confirmación y modificación de requerimientos de viaje cumpliendo con las políticas establecidas por la organización. **responsabilidades**: tramitar y realizar el seguimiento a cotizaciones, reservas, emisiones, confirmaciones y modificaciones solicitadas por el cliente, recibidas a través de cualquiera de los medios de solicitud establecidos. cumplir con las condiciones de servicio y seguir con los parámetros, procedimientos, instrucciones, herramientas, aplicativos y tiempos de respuesta establecidos con cada cliente. atender al cliente haciendo uso de los protocolos de atención y prestación establecidos por bcd travel, con el fin de asegurar los estándares y parámetros de la prestación del servicio. ser canal de información entre los proveedores y el cliente, con el fin de orientar a éste durante la prestación del servicio o en caso de presentarse eventualidades que afecten el desarrollo normal del mismo. realizar seguimiento a la oportuna aplicación de los beneficios de los clientes como up grade, waiver, redención de tiquetes premio, aplicación de acuerdos comerciales con las aerolíneas, entre otros y su registro en la herramienta establecida para ello. **conocimiento/ experiência** experiência en gds (sabre o amadeus) **interested?** we’re dedicated to building a diverse, inclusive and authentic workplace. if you’re excited about a role, but your experience doesn’t align p...
Position type: permanent location: bogota, colombia job family: finance about your business area/department: the bogota finance service center provides comprehensive financial support to all companies within the americas region. our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. summary of the role: in this role, you will manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships in this role you’ll: - carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. - respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., sap). - communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - identify unapplied payments and recommend appropriate actions such as adjustments or refunds. - partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. - participate in discussions with account contacts and internal sales representat...
Resumen del cargo tramitar las solicitudes de asesoría, cotización, reserva, emisión, confirmación y modificación de requerimientos de viaje de los clientes, de acuerdo con los procedimientos y políticas establecidas por la organización. principales responsabilidades - garantizar la atención telefónica para el cliente interno y externo, cumpliendo con las condiciones y parámetros de calidad del servicio y haciendo uso de los protocolos establecidos en la recepción y atención de llamadas. - verificar e informar al cliente los datos relacionados con sus itinerarios y las novedades que se presentan en el día a día de la operación , a través de la herramienta telefónica que disponga la compañía. - brindar soporte a las solicitudes generadas por los clientes a través de la herramienta telefónica que disponga la compañía con el fin de garantizar la pronta respuesta y solución efectiva al requerimiento. - tramitar y realizar el seguimiento a cotizaciones, reservas hoteleras/traslados, confirmaciones y modificaciones solicitadas por el cliente, recibidas a través de cualquiera de los medios de solicitud establecidos. - suministrar de forma completa toda la información requerida sobre los servicios adquiridos por el cliente (reglamentación tarifaria, condiciones y restricciones del servicio, entre otros) garantizando la transparencia en la prestación del servicio. - dar gestión oportuna a eventualidades y/o inconsistencias que afecten el desarrollo normal de la prestación del servicio. - experiencia en la industria y manejo de gds (sabre o amadeus) - disponibilidad para laborar...
- hours: wednesday to sunday / 4:00pm - 1:00am est. role mission: do you have a passion for customer service and luxury travel? if so, then you're a great fit for our client support associate position on our reservations sales team! you will assist with client inquiries, quoting and booking travel, and ensuring client satisfaction. who are we: planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. that's what ujv is all about. ujv is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. we are the luxury travel advisor’s right hand. how? - ujv is a team of travel experts that advises and supports luxury travel advisors worldwide. - we work behind the scenes as allies of top luxury travel advisors, to offer a 5 star experience for their clients. - we offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. - we offer an experience-centered service based on passion, expertise, integrity - and attention to detail. - we are willing to do the hard work in order to see our clients shine. responsibilities - hours: wednesday to sunday / 4:00pm - 1:00am est. - inquiry management: respond to incoming questions regarding bookings, payments, document requests, etc - pre-travel assistance: facilitate the reservations team with quoting travel requests, process new bookings, and adjust existing booking...
¡vuela alto y apodérate del cielo! sabemos que tienes el talento que nos hace sentir en conexión déjate llevar por el viento, y haz parte del equipo […] estudios: bachillerato/ grado medio o estudiantes maximo hasta 8 semestre experiencia requerida: asesores con experiencia en call center mínimo de 6 meses,de preferencia experiencia en atencion a cliente español y/u otros países latinoamericanos (debe contar con estabilidad laboral minima de 6 meses en cada empleo) un plus, experiencia en aerolíneas y/o amadeus perfil genérico: conocimientos en sistemas de reserva por estudios y/o experiencia...
Job summary develop new technologies that will shape our customers' travel experience. reservation is the beating heart of many amadeus products, it handles critical steps on trip reservations including booking, ticketing, management of travel records, etc. responsibilities - assess requirements - build, maintain and share the functional knowledge of our processes, services and usage of end user products. - analyze business requirements and provider solution to product management. - size specification and validation work. - carry out functional design - write feasibility studies, solution overview documents, interface control documents, product specifications and present functional walk-throughs to all concerned stakeholders. - interface with relevant divisions and departments to identify interactions with other amadeus applications and ensure functional compatibility. - able to design apis using json or xml. - overview validation - validate the product to ensure compliance of the delivered functionality and system integrity, and give sign off - ability to analyze logs and assess the problem tickets - ensure production integrity by investigating, validating and prioritizing reported incidents. - manage relations with key stakeholders - interface and communicate with product management, project management, amadeus customer services, implementation, migration and development teams. - interface with the customer during requirements understanding, functional specification, testing and implementation phases. - on this role, employee would talk to various stakeholders like dev...
Multinacional de servicios turísticos requiere para su equipo de trabajo asesor de viajes requisitos para postularse conocimiento de gds (sabre o amadeus) […] competencias: orientación a resultados, planeación, servicio al cliente y trabajo en equipo modalidad de trabajo: presencial rango salarial ($1800000- 2000000) te ofrecemos vinculación directa a termino indefinido...
Job title collections analystexternal job advert job title: collections analyst position type: permanent location: bogota, colombia job family: finance about your business area/department: the bogota finance service center provides comprehensive financial support to all companies within the americas region. our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. summary of the role: in this role, you will manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships in this role you’ll: - carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. - respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., sap). - communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - identify unapplied payments and recommend appropriate actions such as adjustments or refunds. - partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. - par...
Senior service reliability engineer page is loaded senior service reliability engineer apply remote type hybrid locations bogota time type full time posted on posted 11 days ago time left to apply end date: july 31, 2025 (2 days left to apply) job requisition id r28102 job title senior service reliability engineer ** all cvs must be submitted in english** about the area/department: as part of amadeus hospitality, the main objective of the media division is to drive demand and boost client market shares by advertising their products in all the possible mediums and channels (web searches, web, social, gds, mobile). our customers are hotels who aim to attract more guests, cities or regions who want to attract more visitors as well as airlines who strive to attract more travelers. unlike many media agencies which only rely on third party software to run advertising campaigns, amadeus has created its own advertising platform praised by our customers, for handling unique use cases and allowing a more targeted approach. summary of the role: this platform was built as a microservices architecture , using all the recent technologies like go , scala , python , tensorflow , grpc , graphql , kafka , apache airflow , apache beam , redis , postgresql , deployed in 4 geographical regions across the globe, handling more than 200k transactions per second , relying on a pb-size data warehouse using google bigquery , and an innovative ai running 250k predictions per second, everything being hosted on gcp (google cloud platform). our infrastructure also follows the recent ...
Bogota, d.c presencial contrato a término indefinido 2.821.000 $ (mensual bruto) tiempo completo ¡se buscan agentes de atención al cliente bilingües! ¿eres bilingüe y tienes experiencia en atención al cliente? ¡tenemos una oportunidad imperdible para ti! Únete a nuestro equipo como agente de reservaciones er bogota y disfruta de un excelente ambiente de trabajo y excelentes beneficios. ¿qué ofrecemos? un salario competitivo de $2.821.000 por 46 horas trabajadas para hablantes bilingües oportunidades de crecimiento profesional y desarrollo de habilidades. un ambiente de trabajo dinámico y colaborativo. excelentes beneficios, incluyendo: bono de alimentación mensual de $100.000 (aplicable a partir del cuarto mes de trabajo). servicio de citas médicas gratuitas (presenciales y virtuales de nutrición, salud reproductiva, medicina general y veterinaria). bono de antigüedad de $500.000 al cumplir un año en la empresa. 2 días de balance pagos por año, acordados con el jefe y después de un año de trabajo (aplica solo para empleados 100% presenciales). ¿qué harás en este puesto? atenderás llamadas o realizarás llamadas a pasajeros nuevos o existentes que buscan generar una nueva reserva o realizar cambios en las reservas ya generadas a través de las herramientas del cliente. brindarás un servicio al cliente excepcional, guiando las interacciones hacia la satisfacción del pasajero. ¿qué buscamos? experiencia en call center, atención al cliente y ventas es preferida, pero no requerida experiencia en amadeus o software similar es una ventaja. excelentes habilid...
Job title collections sr. analyst job title: collections sr. analyst position type: permanent location: bogota, colombia job family: finance about your business area/department: the bogota finance service center provides comprehensive financial support to all companies within the americas region. our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. summary of the role: in this role, you will manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships in this role you’ll: - carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. - respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., sap). - communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - identify unapplied payments and recommend appropriate actions such as adjustments or refunds. - partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. - participate in...
Asesor en formación palabras clave: - agente de viajes - planeación de viajes - itinerarios a la medida - servicio post venta Únete a nuestro equipo como asesor en formación en servicios turisticos, donde sera parte integral del proceso de creación de experiencias inolvidables para nuestros clientes. le ofrecemos un ambiente dinámico y desafiante dentro de una empresa líder en el sector turístico, que valora el crecimiento profesional y personal de sus colaboradores. en este rol, serás responsable de brindar asesoría experta y personalizada, elaborando itinerarios únicos que se ajusten a las necesidades individuales o grupales de nuestros clientes. responsabilidades: - proporcionar asesoría profesional en la planeación de viajes. - elaborar itinerarios personalizados para turismo individual y grupal. - mantener relaciones activas con los clientes actuales y potenciales. - realizar seguimiento a las cotizaciones realizadas. - ofrecer un servicio post venta eficiente que garantice la fidelización. requerimientos: - experiencia mínima de 6 meses como agente de viajes. - conocimiento en planificación turística y elaboración de itinerarios. - habilidades destacadas en servicio al cliente. - preferible manejo de gds (amadeus, sabre, galileo o kiu) nivel de educación: - técnico sectores laborales: - hotelería y turismo - servicio al cliente y afines - ventas...
Resumen del cargo tramitar las solicitudes de asesoría, cotización, reserva, emisión, confirmación y modificación de requerimientos de viaje de los clientes, de acuerdo con los procedimientos y políticas establecidas por la organización. principales responsabilidades garantizar la atención telefónica para el cliente interno y externo, cumpliendo con las condiciones y parámetros de calidad del servicio y haciendo uso de los protocolos establecidos en la recepción y atención de llamadas. verificar e informar al cliente los datos relacionados con sus itinerarios y las novedades que se presentan en el día a día de la operación, a través de la herramienta telefónica que disponga la compañía. brindar soporte a las solicitudes generadas por los clientes a través de la herramienta telefónica que disponga la compañía con el fin de garantizar la pronta respuesta y solución efectiva al requerimiento. tramitar y realizar el seguimiento a cotizaciones, reservas hoteleras/traslados, confirmaciones y modificaciones solicitadas por el cliente, recibidas a través de cualquiera de los medios de solicitud establecidos. suministrar de forma completa toda la información requerida sobre los servicios adquiridos por el cliente (reglamentación tarifaria, condiciones y restricciones del servicio, entre otros) garantizando la transparencia en la prestación del servicio. dar gestión oportuna a eventualidades y/o inconsistencias que afecten el desarrollo normal de la prestación del servicio. requisitos para postularse experiência en la industria y manejo de gds (sabre o amadeus) disponib...
Resumen del cargo tramitar las solicitudes de asesoría, cotización, reserva, emisión, confirmación y modificación de requerimientos de viaje de los clientes, de acuerdo con los procedimientos y políticas establecidas por la organización. principales responsabilidades garantizar la atención telefónica para el cliente interno y externo, cumpliendo con las condiciones y parámetros de calidad del servicio y haciendo uso de los protocolos establecidos en la recepción y atención de llamadas. verificar e informar al cliente los datos relacionados con sus itinerarios y las novedades que se presentan en el día a día de la operación , a través de la herramienta telefónica que disponga la compañía. brindar soporte a las solicitudes generadas por los clientes a través de la herramienta telefónica que disponga la compañía con el fin de garantizar la pronta respuesta y solución efectiva al requerimiento. tramitar y realizar el seguimiento a cotizaciones, reservas hoteleras/traslados, confirmaciones y modificaciones solicitadas por el cliente, recibidas a través de cualquiera de los medios de solicitud establecidos. suministrar de forma completa toda la información requerida sobre los servicios adquiridos por el cliente (reglamentación tarifaria, condiciones y restricciones del servicio, entre otros) garantizando la transparencia en la prestación del servicio. dar gestión oportuna a eventualidades y/o inconsistencias que afecten el desarrollo normal de la prestación del servicio. requisitos para postularse experiencia en la industria y manejo de gds (sabre o amadeus) dispon...
Agente de viajes palabras clave: - agente de viajes - planeación de viajes - itinerarios a la medida - servicio post venta Únete a nuestro equipo como agente de viajes, donde sera parte integral del proceso de creación de experiencias inolvidables para nuestros clientes. le ofrecemos un ambiente dinámico y desafiante dentro de una empresa líder en el sector turístico, que valora el crecimiento profesional y personal de sus colaboradores. en este rol, serás responsable de brindar asesoría experta y personalizada, elaborando itinerarios únicos que se ajusten a las necesidades individuales o grupales de nuestros clientes. responsabilidades: - proporcionar asesoría profesional en la planeación de viajes. - elaborar itinerarios personalizados para turismo individual y grupal. - mantener relaciones activas con los clientes actuales y potenciales. - realizar seguimiento a las cotizaciones realizadas. - ofrecer un servicio post venta eficiente que garantice la fidelización. requerimientos: - experiencia mínima de 6 meses como agente de viajes. - conocimiento en planificación turística y elaboración de itinerarios. - habilidades destacadas en servicio al cliente. - preferible manejo de gds (amadeus, sabre, galileo o kiu) nivel de educación: - técnico sectores laborales: - hotelería y turismo - servicio al cliente y afines - ventas...
Agente de viajes palabras clave: - agente de viajes - planeación de viajes - itinerarios a la medida - servicio post venta Únete a nuestro equipo como agente de viajes, donde sera parte integral del proceso de creación de experiencias inolvidables para nuestros clientes. le ofrecemos un ambiente dinámico y desafiante dentro de una empresa líder en el sector turístico, que valora el crecimiento profesional y personal de sus colaboradores. en este rol, serás responsable de brindar asesoría experta y personalizada, elaborando itinerarios únicos que se ajusten a las necesidades individuales o grupales de nuestros clientes. responsabilidades: - proporcionar asesoría profesional en la planeación de viajes. - elaborar itinerarios personalizados para turismo individual y grupal. - mantener relaciones activas con los clientes actuales y potenciales. - realizar seguimiento a las cotizaciones realizadas. - ofrecer un servicio post venta eficiente que garantice la fidelización. requerimientos: - experiencia mínima de 6 meses como agente de viajes. - conocimiento en planificación turística y elaboración de itinerarios. - habilidades destacadas en servicio al cliente. - preferible manejo de gds (amadeus, sabre, galileo o kiu) nivel de educación: - técnico sectores laborales: - hotelería y turismo - servicio al cliente y afines - ventas...
Asesor en formación palabras clave: - agente de viajes - planeación de viajes - itinerarios a la medida - servicio post venta Únete a nuestro equipo como asesor en formación en servicios turisticos, donde sera parte integral del proceso de creación de experiencias inolvidables para nuestros clientes. le ofrecemos un ambiente dinámico y desafiante dentro de una empresa líder en el sector turístico, que valora el crecimiento profesional y personal de sus colaboradores. en este rol, serás responsable de brindar asesoría experta y personalizada, elaborando itinerarios únicos que se ajusten a las necesidades individuales o grupales de nuestros clientes. responsabilidades: - proporcionar asesoría profesional en la planeación de viajes. - elaborar itinerarios personalizados para turismo individual y grupal. - mantener relaciones activas con los clientes actuales y potenciales. - realizar seguimiento a las cotizaciones realizadas. - ofrecer un servicio post venta eficiente que garantice la fidelización. requerimientos: - experiencia mínima de 6 meses como agente de viajes. - conocimiento en planificación turística y elaboración de itinerarios. - habilidades destacadas en servicio al cliente. - preferible manejo de gds (amadeus, sabre, galileo o kiu) nivel de educación: - técnico sectores laborales: - hotelería y turismo - servicio al cliente y afines - ventas...
Position type: permanent location: bogota, colombia job family: finance about your business area/department: the bogota finance service center provides comprehensive financial support to all companies within the americas region. our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. summary of the role: in this role, you will manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships in this role you’ll: carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., sap). communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. identify unapplied payments and recommend appropriate actions such as adjustments or refunds. partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. participate in discussions with account contacts and internal sales representatives to revi...
Job title network engineer sre about your business area/department: this role is part of a global network security engineering team dedicated to delivering secure, scalable, and automated network security solutions across cloud and on-prem environments. operating under a follow-the-sun model, the team ensures 24/7 support and collaboration across regions to maintain seamless security operations. summary of the role: as a network security site reliability engineer, you will play a key role in engineering, automating, and supporting network security solutions using palo alto cloud ngfw and native cloud security technologies. you will focus on operational excellence, automation, and reliability, collaborating with global peers to maintain secure and efficient network operations. in this role, you will: implement and support network security solutions in cloud and on-prem environments . engineer scalable firewall architectures (e.g., azure vm scale sets) with automation . develop and maintain automation using terraform, ansible, python, or golang . strengthen network security through continuous optimization and automation . diagnose and resolve complex network security incidents efficiently. work collaboratively within a global follow-the-sun support model . about you 5+ years of experience in network security, sre, or devops roles. strong expertise in network security, including firewalls, vpns, segmentation, and cloud security. advanced knowledge of palo alto ngfw (pan-os, panorama, vm-series) in hybrid environments. experience in public cloud networking (azure, gcp, or aws)....
Flying is easy, isn't it? you are used to catching planes to fly all around the world. check in, print your boarding passes, drop your bags, go through the security, then board the plane... it's no rocket science. is it really that simple? do you really know how it works behind the scenes? are you curious to know what it takes to be cleared to fly by the regulatory authorities? how the check-in agent will charge you for excess baggage or kindly waive the excess? have you ever wondered what happens when a flight is delayed or cancelled? how does the airline make sure that you get your connecting flight? this is a very complex business, always changing, where any mistake can severely damage the airline reputation and business, and where all airlines have their set of specificities that we need to accommodate. we are managing the world leading airline passenger servicing system - a system that provides check-in and boarding services to approximately 150 airlines and 1 billion passengers each year. we're looking for enthusiastic qa engineers to work with our developers and product analysts and help us to assurance the quality of the solutions and fixes delivered to our customers in our departure control system (dcs) product of customer management to address these. the role is based at our bogota development center. you will join the team that maintains the software that handles the complex logic to manage the baggage, ancillary, regulatory and all processes related to flights at the core of the amadeus dcs customer management application. summary of the role: as a qa your mi...
Senior service reliability engineer page is loaded senior service reliability engineer apply remote type hybrid locations bogota time type full time posted on posted 11 days ago time left to apply end date: july 31, 2025 (2 days left to apply) job requisition id r28102 job title senior service reliability engineer ** all cvs must be submitted in english** about the area/department: as part of amadeus hospitality, the main objective of the media division is to drive demand and boost client market shares by advertising their products in all the possible mediums and channels (web searches, web, social, gds, mobile). our customers are hotels who aim to attract more guests, cities or regions who want to attract more visitors as well as airlines who strive to attract more travelers. unlike many media agencies which only rely on third party software to run advertising campaigns, amadeus has created its own advertising platform praised by our customers, for handling unique use cases and allowing a more targeted approach. summary of the role: this platform was built as a microservices architecture , using all the recent technologies like go , scala , python , tensorflow , grpc , graphql , kafka , apache airflow , apache beam , redis , postgresql , deployed in 4 geographical regions across the globe, handling more than 200k transactions per second , relying on a pb-size data warehouse using google bigquery , and an innovative ai running 250k predictions per second, everything being hosted on gcp (google cloud platform). our infrastructure also follows the recent standards of the indu...
Candidates located outside the united states will be engaged under an independent contractor agreement. you will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. please take this into consideration before applying. about ujv who are we? planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. that's what ujv is all about. ujv is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. we are the luxury travel advisor’s right hand. how? ujv is a team of travel experts that advises and supports luxury travel advisors worldwide. we work behind the scenes as allies of top luxury travel advisors, to offer a 5 star experience for their clients. we offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. we offer an experience-centered service based on passion, expertise, integrity, and attention to detail. we are willing to do the hard work in order to see our clients shine. hours wednesday to sunday / 4:00pm - 1:00am est. role mission do you have a passion for customer service and luxury travel? if so, then you're a great fit for our client support associate position on our reservations sales team! you will assist with client inquiries, quoting and booking travel, and ensuring client satisfaction. responsibilities ...
Job title manager, service reliability engineering job title: manager, service reliability engineer position type: permanent location: bogotá, hybrid job family: service reliability engineer about your business area/department: navitaire, an amadeus company, is constantly trying to evolve the way the world thinks about travel. we are challenging industry norms by providing flexible systems on which our clients can deliver unequaled booking experiences. with more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines. navitaire offers a unique opportunity to make a large impact in the world of travel. as a member of the technology group at navitaire you will work closely with the our support teams, architects and product owners, all solutions are in azure, to offer all cloud services in our products. summary of the role: in navitaire the service reliability engineers create a bridge between development and operations by applying a software engineering mindset to system administration topics. the manager will lead the team responsible for working on projects or day to day operational activities aimed to ensure the reliability. this person will work with engineers, assist with monitoring, maintenance, and problem resolution of production applications. the candidate must be able to provide prompt technology operations support in a high energy, fast-paced environment. with our sre team we are focusing to have our ideally efficiency in the main capabilities. common accountabilities: - manages a team of staff employe...
Job title collections analystexternal job advert job title: collections analyst position type: permanent location: bogota, colombia job family: finance about your business area/department: the bogota finance service center provides comprehensive financial support to all companies within the americas region. our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. summary of the role: in this role, you will manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships in this role you’ll: carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., sap). communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. identify unapplied payments and recommend appropriate actions such as adjustments or refunds. partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. participate...
Líder de gestión 7/24 resumen del cargo coordinar y supervisar la labor de los asesores de viajes, asegurando que se cumplan las actividades y procesos de la organización. principales responsabilidades asegurar el cumplimiento de los requisitos de ca...
Job title collections team lead americasexternal job advert job title: collections team lead americas position type: permanent location: bogota, colombia job family: collections about your business area/department: the bogota finance service center p...
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