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We are seeking an operations manager to manage its high-end video production facility in medellin, colombia. key responsibilities: manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the live streaming studio....
Buscamos un(a) coordinador(a) de tecnologías de la información con sólida experiencia en soporte técnico, seguridad informática y liderazgo de proyectos tecnológicos. esta persona será responsable de garantizar el correcto funcionamiento de los sistemas de hardware y software de la compañía, implementar políticas de seguridad alineadas al negocio y liderar iniciativas tecnológicas en los diferentes procesos organizacionales. formación: - profesional en ingeniería de sistemas, electrónica, telecomunicaciones o afines. - especialización en áreas como seguridad informática, gestión de proyectos o similares (deseable). - mínimo 5 años de experiencia laboral general. - al menos 2 años de experiencia específica en cargos de coordinación o liderazgo en ti. actividades a cargo: - coordinar el soporte técnico de hardware y software. - implementar y mantener políticas de seguridad informática. - liderar proyectos tecnológicos en los procesos de negocio. - supervisar al analista tic a cargo. - gestionar proveedores tecnológicos y asegurar cumplimiento de sla. - documentar procesos, incidencias y soluciones. - promover la mejora continua en el área de ti. habilidades y competencias - gestión de proyectos (certificaciones como scrum, pmp son un plus). - trabajo en equipo y liderazgo. - análisis de información técnica y de negocio. - comunicación efectiva con áreas técnicas y no técnicas. - adaptabilidad a nuevas tecnologías y metodologías ágiles. beneficios - posibilidad de trabajo híbrido. - ruta de acercamiento - maquina de snacks tipo de puesto: tiempo completo...
Yel solutions, una empresa con más de 20 años de presencia en el mercado, líder brindando it outsourcing services con operaciones de alcance global. sumando nuestras capacidades y experiência a las mejoras prácticas del mercado buscamos diseñar, implementar y operar servicios world-class. para conseguirlo ponemos en el centro de nuestras decisiones estratégicas y operativas la satisfacción integral y la búsqueda de relaciones de largo plazo con nuestros clientes. con centros de operaciones en argentina, méxico y uruguay, perú, chile y colombia. desea incorporar a su staff de especialistas un analista en power bi sr, con experiência corporativa de 4 años en adelante modalidad: presencial horario: 9 a 18 hs lugar: colombia, bogotá quÉ buscamos: - experiência comprobada en desarrollo de dashboards e informes interactivos con power bi. - dominio de dax, power query y modelado de datos. - conocimientos sólidos en sql y procesos etl. - experiência previa en servicios de it, con capacidad para comprender procesos técnicos y operativos del área. - habilidad para diseñar y mantener métricas clave de it (por ejemplo: disponibilidad, tiempos de respuesta, cumplimiento de sla, etc.). - capacidad para trabajar con múltiples fuentes de datos y garantizar la integridad de la información. - habilidades analíticas y de visualización de datos. - deseable: experiência colaborando con equipos técnicos y brindando soporte a usuarios finales. objetivo del rol: diseñar, desarrollar y mantener dashboards y métricas orientadas a la gestión de servicios de it, brindando visibili...
Importante empresa del sector de telecomunicaciones se encuentra en búsqueda de un ingeniero core voz. esta persona será responsable de garantizar la disponibilidad, estabilidad, calidad y seguridad del core de voz de hablame, asegurando la correcta operación de los servicios de voip y telefonía, resolviendo incidentes de manera oportuna y participando en la mejora continua de la infraestructura de voz, así como en la gestión del aprovisionamiento y pruebas de servicios a clientes. funciones principales: - administrar, monitorear y dar soporte al sbc, softswitch, gateways y plataformas de voz de la compañía. - asegurar la correcta operación de troncales sip, dids y enrutamiento de llamadas nacionales e internacionales. - atender incidentes y requerimientos técnicos de clientes corporativos y wholesale relacionados con servicios de voz. - realizar análisis y resolución de problemas de señalización sip, calidad de audio y disponibilidad de servicios. - ejecutar planes de mantenimiento preventivo y correctivo en plataformas de core voz. - colaborar con el área de noc y experiencia al cliente en la gestión de fallas de voz. - documentar configuraciones, procedimientos y cambios en la infraestructura. - participar en la planificación e implementación de proyectos de expansión y mejora de servicios de voz. - cumplir con sla internos y externos para disponibilidad de servicios de voz. requisitos: - profesional en ingeniería de telecomunicaciones, sistemas o afines. - experiencia de 2 a 5 años en gestión, operación y soporte de plataformas de telefonía ip, voip, asterisk y cor...
Yel solutions, una empresa con más de 20 años de presencia en el mercado, líder brindando it outsourcing services con operaciones de alcance global. sumando nuestras capacidades y experiencia a las mejoras prácticas del mercado buscamos diseñar, implementar y operar servicios world-class. para conseguirlo ponemos en el centro de nuestras decisiones estratégicas y operativas la satisfacción integral y la búsqueda de relaciones de largo plazo con nuestros clientes. con centros de operaciones en argentina, méxico y uruguay, perú, chile y colombia. desea incorporar a su staff de especialistas un analista en power bi sr, con experiencia corporativa de 4 años en adelante modalidad: presencial horario: 9 a 18 hs lugar: colombia, bogotá quÉ buscamos: - experiencia comprobada en desarrollo de dashboards e informes interactivos con power bi. - dominio de dax, power query y modelado de datos. - conocimientos sólidos en sql y procesos etl. - experiencia previa en servicios de it, con capacidad para comprender procesos técnicos y operativos del área. - habilidad para diseñar y mantener métricas clave de it (por ejemplo: disponibilidad, tiempos de respuesta, cumplimiento de sla, etc.). - capacidad para trabajar con múltiples fuentes de datos y garantizar la integridad de la información. - habilidades analíticas y de visualización de datos. - deseable: experiencia colaborando con equipos técnicos y brindando soporte a usuarios finales. objetivo del rol: diseñar, desarrollar y mantener dashboards y métricas orientadas a la gestión de servicios de it, brindando visibilidad y s...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
* descripción empresa: somos más de 90 mil personas que, día a día, dedicamos nuestra pasión y energía a cumplir nuestro propósito de “simplificar y disfrutar más la vida”. propósito que hoy vive a través de nuestro ecosistema físico y digital en todas nuestras empresas (falabella retail, sodimac, ikea, tottus, mallplaza, falabella inmobiliario, falabella.com, linio, falabella financiero, banco falabella, falabella soriana, seguros falabella, fazil, fpay y falabella corporativo) y países (argentina, brasil, chile, china, colombia, india, méxico, perú y uruguay). valoramos las distintas miradas porque entendemos que la diversidad es la clave de nuestra innovación. queremos ir más allá de cualquier límite, desafiarnos constantemente, divertirnos haciendo lo que nos gusta y dejar huella en lo que hacemos. y sabemos que existe una forma de hacerlo: como un solo equipo. conoce más oportunidades para vivir la #experienciafalabella en https://muevete.falabella.com/ * misión del cargo: monitorea kpis en tiempo real, gestiona adherencia y audita a proveedores para garantizar el cumplimiento operativo del contact center. * funciones del cargo: responsable de monitorear en tiempo real los indicadores operativos del contact center, asegurando el cumplimiento de los niveles de servicio (sla), controlando la adherencia de los agentes, gestionando desvíos operativos, ejecutando ajustes inmediatos en coordinación con operaciones y planificación, y generando alertas oportunas ante contingencias que puedan afectar la productividad o la experiencia del cliente. * requisitos: -manejo inte...
Descripción gestión integral de la cuenta : liderar la operación logística de una reconocida marca del sector consumo masivo, asegurando el cumplimiento de sus requerimientos y sla establecidos. operación de última milla : diseñar, implementar y supervisar procesos eficientes para la entrega de productos al consumidor final, garantizando altos estándares de calidad y tiempos óptimos de entrega. optimización operativa : supervisar flotas de transporte terrestre y coordinar rutas, optimizando costos, tiempos y recursos para maximizar la rentabilidad de la operación. análisis de indicadores clave : monitorear kpis operativos y financieros, como nivel de servicio, tiempos de entrega y satisfacción del cliente, proponiendo mejoras constantes. liderazgo de equipos : gestionar, capacitar y motivar equipos operativos para garantizar su desempeño y alineación con los objetivos del negocio. perfil buscado (h/m) sólidos conocimientos en transporte terrestre, gestión de flotas y optimización de rutas. experiencia en el manejo de herramientas tecnológicas enfocadas en logística, como power bi, crms logísticos o software de gestión operativa . habilidad demostrada en la gestión de grandes cuentas y manejo de equipos multidisciplinarios. dominio de kpis logísticos y financieros. qué ofrecemos oportunidades de desarrollo...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: soluciones bpo s.a.s, solicita para su equipo de trabajo, personal con experiencia mínima de 1 año para desempeñar el cargo de analista de soporte y desarrollo junior. formación académica: tecnólogo/a o estudiante de últimos semestres en carreras profesionales en sistemas, telecomunicaciones, desarrollo o áreas afines. funciones específicas: - realizar diagnóstico estructurado de fallas y ejecutar acciones correctivas de manera ágil. - documentar hallazgos, identificar causas raíz y proponer mejoras sostenibles. - brindar soporte técnico y gestión de servicios tecnológicos en ambientes corporativos. - desarrollo en diferentes lenguajes de programación como python, java, c++, etc. para automatizaciones, middleware o integraciones con bases de datos y apis de terceros. conocimientos: - desarrollo en lenguajes como python, java, c++, entre otros. - manejo de mesa de ayuda, categorización y escalamiento de incidentes. - monitoreo de sla para asegurar niveles de servicio...
¿quieres cambiar el mundo? eso es lo que hacemos en cabify. nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan solo pulsar un botón. es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún nos queda un largo camino por recorrer… ¿nos acompañas?fundada en 2011, nos hemos convertido en el primer 'unicornio' español. nuestra sede central está en madrid, y actualmente estamos en 89 ciudades de españa y latinoamérica. cada mes, más personas se unen a nuestro equipo internacional, lleno de personas apasionadas, brillantes y con talento que quieren desafiar el "status quo".queremos mantener nuestro espíritu 'start-up' a pesar del crecimiento. somos un equipo seguro de sí mismo, energético, profesional y carismático, orgullosos de hacer las cosas bien. nos consideramos una empresa de tecnología ética e innovadora, que trata a todos de manera justa y respetuosa, desde ingenieros hasta conductores. cumplimos con las regulaciones y leyes locales, y fomentamos la diversidad en nuestro proceso de incorporación de talento.nuestro viaje apenas comienza y, para convertir nuestra misión en realidad, necesitamos personas talentosas y ambiciosas como tú en nuestro equipo.misión del puesto:coordinar el equipo de la audiencia de servicios especiales de la campaña de private & corporate, asegurando el cumplimiento de los objetivos del call center.¿cómo nos ayudarás a cumplir con nuestra misión?asegurar el cumplimiento operativo del ...
Vive la experiencia sonda ¡aquí transformas tu carrera! ¿por qué ser parte de sonda? en sonda vivirás una experiencia de trabajo con diversas oportunidades de desarrollo personal y profesional. un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología. buscamos un técnico de soporte que quiera aprender y transformar su carrera. en esta función tendrás que: - atender, diagnosticar y resolver incidentes escalados por la mesa de ayuda. - verificar la correcta clasificación y categorización de los casos antes de la atención en sitio. - cumplir con los niveles de servicio (sla) y procedimientos establecidos. - coordinar con los usuarios la disponibilidad de los equipos para intervención. - monitorear y dar seguimiento a los casos asignados, asegurando su cierre oportuno según los acuerdos de servicios establecidos. - documentar detalladamente las actividades realizadas en la herramienta itcm asignadas al proyecto (bmc). - cerrar los tickets previa validación del usuario. - ejecutar instalaciones y desinstalaciones de software cuando sea requerido. - apoyar en la gestión de activos, inventarios y mantenimiento preventivo de equipos. - mantener conocimientos actualizados para el diagnóstico y solución de problemas técnicos. y mucho mejor si destacas por: técnico o tecnólogo en computación graduados de un institución de educación superior conocida en el medio y que cuenten con la certificación itil vigente. ideal si destacas por : 1 año de experiencia soporte y atención a usuarios. horario : 07:00 am a 5...
Brand development supervisor page is loaded brand development supervisor apply locations: col-bogotá | time type: full time | posted on: posted 5 days ago | end date: september 2, 2025 (15 days left to apply) | job requisition id: jr116686 join us at rappi, a company revolutionizing paradigms and changing the way we think about time and opportunities! why rappi? - we see opportunities where others see problems. - we see closeness where others see distance. - we see adrenaline where others see pressure. be part of a team that believes in equal opportunities for all, regardless of gender identity, race, religion, nationality, age, disability, training, or experience. interested in making an impact? discover how you can deliver magic with us through your rappi mission. impact on our ecosystem: the brand development supervisor is responsible for leading the growth strategy and commercial development of a brand portfolio within rappi. this includes managing key accounts, executing commercial campaigns, analyzing results, and coordinating with internal teams to meet objectives. the role requires strategic thinking, commercial skills, and a strong data orientation. responsibilities include: - serving as the main contact for assigned brands, building strong, long-term relationships. - identifying growth opportunities, promotions, strategic products, and tactical execution on the platform. - negotiating commercial agreements and defining monthly and quarterly action plans to increase orders and gmv. - coordinating with marketing, operations, and...
Descripción: descripción general misión del cargo garantizar la operación eficiente y de alta calidad del service-desk, liderando al equipo en la gestión de solicitudes, incidencias y consultas de los clientes, asegurando una atención rápida, precisa...
As sena intern for the customer experience (cx) 4pl team, you are responsible of support several assigned 4pl accounts or teams, taking the responsibility of the efficient and correct assigned tasks execution. key responsibilities: to monitor data qu...
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