Posición: aprendiz ubicación: colombia, bogotá propósito: apoyar administrativo al equipo de ip responsabilidades clave: 1. depuración de files a cls, hacer el debido control semanal de los files que ya se pueden cerrar financieramente y pasarlos a c...
Suministrar apoyo al equipo de rtr en los procesos contables y financieros, con el fin de garantizar el correcto cierre mec, control de información y reporte a entes de control. conciliaciones express. seguimiento sat – suspense. revisión del desmant...
Join to apply for the service delivery head role at dhl global forwarding join to apply for the service delivery head role at dhl global forwarding join our dynamic leadership team at dhl global forwarding, freight (dgff) gsc – global service centre! job title: service delivery head job location: bogotá, colombia strategically and operationally lead, develop and control the business and operations of the service line/s for bogotá location to achieve short-term and long-term objectives encompassing increasing of the value provided, ensuring operational resiliency and maximizing the effectiveness and efficiency of the services in accordance with the slas. the role reports into the center head and is a member of the senior management team (smt) of gsc bogotá. this role includes oversight of sales and cdz (customer development zone) service lines. key responsibilities: responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems, and schedules to drive service excellence, quality, productivity, and maximize value-add opportunities for our business partners. manage relationships and partnerships with business partners, key stakeholders, and larger business teams across different countries, overseeing a workforce of 60–70+ employees. oversee service delivery for one or more service lines and be responsible for sla commitments of bog center (as service delivery head). function as the main contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactivi...
Join to apply for the ocean freight forwarder role at dhl global forwarding . get ai-powered advice on this job and more exclusive features. location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities respond to customers consistently and confidently by providing accurate information such as shipment status, tracking, documentation requirements, transit time, and prices (via phone calls and emails as required). have ocean operational knowledge covering shipment creation, tracking, and delivery at destination. enhance service experience in dhl by exercising professionalism and empathy when dealing with each customer's varying needs and demands. effectively communicate with dhl network colleagues, emphasizing a sense of urgency on behalf of the customer. meet all commitments to customers regarding follow-up and ongoing communication. follow up with dgf operations for bookings, scheduling, and pre-alerts. validate and share details with the customer. coordinate and resolve exceptions with dgf operations and send proactive updates to the customer. handle customer requests for quotations and forward them to the quotations team for processing; pass leads to sales. record customer complaints, resolve them, or assign tasks to relevant functions. be well-versed with freight forwarding terms, especially incoterms, and connect locally...
Av-302576 bogotá,distrito capital de bogotá,colombia vollzeit unbefristet 46 global forwarding, freight dhl global forwarding (colombia) s.a.s. title: specialist - afr location: gsc bog ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. - key responsibilities: - analyze, process instruction/requirements and manage the import/ export ofr/afr operations for different customers. - frequent contact with stakeholders to be aware of shipment status and keep customers timely informed about import processes of their shipments through emails, calls and status reports. - proactive monitoring of shipment status in internal tools (cw1, dhli, fsi3) but also on carrier’s websites. - give support on track & trace activities and performance reporting for shipment management service line. - add value to our customers through continuous improvement initiatives. - cross-training within the team skills / requirements: - students/professionals in industrial engineering, international business, or related fields. - minimum of 1 year in logistics. ofr/ afr knowledge is a plus. - good communication in english b2 (verbal and written). - customer service and communication skills - teamwork and autonomy - employees who have been in the organization for 12 months or in their current role - employees that are not in transition projects relevant information: - type of contract: indefinite - directly with dhl colombia. - performance bonus up to 16% of salary - food allowance...
PosiciÓn: practicante ubicaciÓn: bogotá, colombia propÓsito: apoyo para el área de administración responsabilidades clave: - generación de órdenes de compra - actualización de información de proveedores - gestion documental de contratos - gestionar reportes y consolidación de información de gastos mensuales, entre otros. requisitos deseados: - estudiante en formación de programas profesionales ingeniería industrial o administración de empresas - el programa y la institución deben tener convenio sena. - no haber firmado un contrato de aprendizaje avalado por el sena previamente. - debe contar con el aval de su universidad para la realización de las prácticas. - manejo básico de herramientas de office, especialmente excel. habilidades y competencias: - interés en aprender y capacidad de aprendizaje - autogestión - optimización continua ¿por qué hacer parte del equipo dhl? formarás parte de un equipo sólido que valora a sus empleados, la sociedad y el medio ambiente. interactuarás con personas de todo el mundo, experimentando el espíritu internacional único de dhl. ofrecemos beneficios y programas para ayudarte a gestionar tu tiempo dentro y fuera del trabajo, logrando un equilibrio saludable entre la vida laboral y personal. además, brindamos planes de compensación, incentivos y bonos altamente competitivos. dhl te brinda diversas oportunidades laborales en nuestras divisiones globales. nuestro sistema de gestión del desempeño identifica tu potencial, evalúa tu rendimiento y planifica tu desarrollo continuo. te capacitaremos para a...
Av-296792 bogotá,distrito capital de bogotá,colombia vollzeit unbefristet 46 global forwarding, freight dhl global forwarding (colombia) s.a.s. job tittle: specialist afr (oam) location: gsc bog administer air freight (afr) operations and customer service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies. key responsibilities: - take ownership of transport orders, ensuring timely pickup, and optimizing booking processes - prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations. - collaborate with counterparts to validate and finalize documents. - assign tasks to supporting functions and monitor performance. - meet and exceed customer expectations as well as internal key performance indicators, - as customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes. - record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - effectively communicates...
Join to apply for the team leader - ofr role at dhl global forwarding continue with google continue with google 2 days ago be among the first 25 applicants join to apply for the team leader - ofr role at dhl global forwarding location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. title: team leader (ofr) location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. key responsibilities: - actively lead the team of ofr specialist in charge, looking for operational excellence through respect and results. - measure and control the performance of the program and resources according to the objectives defined. - during the implementation phase. - control the processes within the quality standards and guarantee the compliance with administrative rules. - actively participate and maintain an excellent relationship with process owners/ business partners. - provide timely feedback for the team in charge. - define the processes, kpi (smart), roles within the programs and find opportunities for improvement according to the needs of the client with the support of opex & transition manager. - analyze and present the capacity utilization of the programs in charge. - gsconnect usage and accuracy of the information. skills / requirements: - professional...
Join our dynamic leadership team at dhl global forwarding, freight (dgff) gsc – global service centre! job title: service delivery head job location: bogotá, colombia strategically and operationally lead, develop and control the business and operations of the service line/s for bogotá location to achieve short-term and long-term objectives encompassing increasing of the value provided, ensuring operational resiliency and maximizing the effectiveness and efficiency of the services in accordance with the slas. the role reports into the center head and is a member of the senior management team (smt) of gsc bogotá. this role includes oversight of sales and cdz (customer development zone) service lines. key responsibilities: responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems, and schedules to drive service excellence, quality, productivity, and maximize value-add opportunities for our business partners. manage relationships and partnerships with business partners, key stakeholders, and larger business teams across different countries, overseeing a workforce of 60–70+ employees. oversee service delivery for one or more service lines and be responsible for sla commitments of bog center (as service delivery head). function as the main contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactivity and responsiveness to customer issues. provide subject matter expertise to dgff business partners and countries on opportunities for process improvements and best pr...
Join to apply for the team leader - ofr role at dhl global forwarding continue with google continue with google 2 days ago be among the first 25 applicants join to apply for the team leader - ofr role at dhl global forwarding location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. title: team leader (ofr) location: gsc bog monitor ofr service line program implemented in gsc bog, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. key responsibilities: actively lead the team of ofr specialist in charge, looking for operational excellence through respect and results. measure and control the performance of the program and resources according to the objectives defined. during the implementation phase. control the processes within the quality standards and guarantee the compliance with administrative rules. actively participate and maintain an excellent relationship with process owners/ business partners. provide timely feedback for the team in charge. define the processes, kpi (smart), roles within the programs and find opportunities for improvement according to the needs of the client with the support of opex & transition manager. analyze and present the capacity utilization of the programs in charge. gsconnect usage and accuracy of the information. skills / requirements: ...
Job title: field sales manager departamento: ventas – dhl global forwarding colombia s.a.s reporta a: marketing & sales director colombia & venezuela ubicación: nacional – colombia backup: field sales specialist versión del jd: 009 (vigente desde 26 de diciembre de 2024) objetivo del cargo planear y ejecutar el presupuesto de ventas del canal field sales, liderando y acompañando al equipo comercial para lograr el cierre efectivo de negocios, la retención de clientes y el crecimiento sostenible del portafolio. responsabilidades principales 1. gestión comercial y de equipos dirigir el rendimiento del equipo de field sales a nivel nacional. ejecutar los planes comerciales y objetivos estratégicos del canal. aplicar esquemas de incentivos alineados al plan de ventas. supervisar el cumplimiento del índice de ventas del equipo. liderar el equipo en bogotá y administrar el portafolio de cuentas ( business customers ). acompañar, formar y entrenar al equipo en captación, retención y desarrollo de clientes. diseñar la estrategia de ventas para el segmento bc junto con el director comercial y los station managers regionales. 2. calidad y medio ambiente cumplir y hacer cumplir las normas iso 9001, iso 14001, thermonet, y buenas prácticas de manufactura y distribución. dar seguimiento a kpis de calidad y medio ambiente. liderar planes de acción ante desviaciones, quejas o irregularidades operativas. apoyar auditorías internas y externas; identificar y reportar oportunidades de mejora. 3. seguridad y continuidad del negocio cumplir normas de seguridad, salud en e...
Get ai-powered advice on this job and more exclusive features. job title: field sales manager departamento: ventas – dhl global forwarding colombia s.a.s reporta a: marketing & sales director colombia & venezuela ubicación: nacional – colombia backup: field sales specialist versión del jd: 009 (vigente desde 26 de diciembre de 2024) objetivo del cargo planear y ejecutar el presupuesto de ventas del canal field sales, liderando y acompañando al equipo comercial para lograr el cierre efectivo de negocios, la retención de clientes y el crecimiento sostenible del portafolio. responsabilidades principales gestión comercial y de equipos dirigir el rendimiento del equipo de field sales a nivel nacional. ejecutar los planes comerciales y objetivos estratégicos del canal. aplicar esquemas de incentivos alineados al plan de ventas. supervisar el cumplimiento del índice de ventas del equipo. liderar el equipo en bogotá y administrar el portafolio de cuentas (business customers). acompañar, formar y entrenar al equipo en captación, retención y desarrollo de clientes. diseñar la estrategia de ventas para el segmento bc junto con el director comercial y los station managers regionales. calidad y medio ambiente cumplir y hacer cumplir las normas iso 9001, iso 14001, thermonet, y buenas prácticas de manufactura y distribución. dar seguimiento a kpis de calidad y medio ambiente. liderar planes de acción ante desviaciones, quejas o irregularidades operativas. apoyar auditorías internas y externas; identificar y reportar oportunidades de mejora. seguridad y c...
PosiciÓn: aprendiz ubicaciÓn: medellín, colombia propÓsito: apoyo en los procesos administrativos relacionados con el área de ventas responsabilidades clave: creación de brr subir documentos a pam apoyo administrativo al área de ventas requisitos deseados: estudiante en formación de programas técnicos o tecnólogos en negocios internacionales o carreras afines. el programa y la institución deben tener convenio sena. no haber firmado un contrato de aprendizaje avalado por el sena previamente. debe contar con el aval de su universidad para la realización de las prácticas. manejo intermedio de herramientas de office, especialmente excel (fórmulas y tablas dinámicas). habilidades y competencias: interés en aprender y capacidad de aprendizaje autogestión optimización continua servicio al cliente ¿por qué hacer parte del equipo dhl? formarás parte de un equipo sólido que valora a sus empleados, la sociedad y el medio ambiente. interactuarás con personas de todo el mundo, experimentando el espíritu internacional único de dhl. ofrecemos beneficios y programas para ayudarte a gestionar tu tiempo dentro y fuera del trabajo, logrando un equilibrio saludable entre la vida laboral y personal. además, brindamos planes de compensación, incentivos y bonos altamente competitivos. dhl te brinda diversas oportunidades laborales en nuestras divisiones globales. nuestro sistema de gestión del desempeño identifica tu potencial, evalúa tu rendimiento y planifica tu desarrollo continuo. te capacitaremos para asumir responsabilidades y promoveremos tu crecimiento, tanto personal como profesional. ac...
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