Select how often (in days) to receive an alert: date: aug 1, 2025 location: bogota, co requisition id: 37319 about avaya avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. the avaya infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. we believe success is built through strong connections – with each other, with our work, and with our mission. at avaya, you'll find a community that values your contributions and supports your growth every step of the way. learn more at https://www.avaya.com job information job code: 00273283 job family: sales job function: field description are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in ucaas and ccaas sales? avaya is seeking a talented national account manager to join our team in columbia . avaya contact center and communications solutionshelp power immersive, personalized, and unforgettable customer experiences that drive business momentum. if you are ready to take on a new challenge, we should talk! why avaya? innovative solutions: be part of a company that is at the forefront of communication technology. career growth: opportunities for professional development and career advancement. dynamic environment: work in a fast-paced, collaborative, and supportive environment key responsibilities: ⦁ account management: maintai...
Press tab to move to skip to content link select how often (in days) to receive an alert: select how often (in days) to receive an alert: avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. the avaya infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. we believe success is built through strong connections – with each other, with our work, and with our mission. at avaya, you'll find a community that values your contributions and supports your growth every step of the way. learn more at job information job code: 00273283 job family: sales job function: field description are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in ucaas and ccaas sales? avaya is seeking a talented national account manager to join our team in columbia . avaya contact center and communications solutionshelp power immersive, personalized, and unforgettable customer experiences that drive business momentum. if you are ready to take on a new challenge, we should talk! why avaya? innovative solutions: be part of a company that is at the forefront of communication technology. career growth: opportunities for professional development and career advancement. dynamic environment: work in a fast-paced, collaborative, and supportive environment key responsibilities: ⦁ account ma...
En bairesdev® llevamos 15 años liderando proyectos de tecnología para clientes como google, rolls-royce y las startups más innovadoras de silicon valley. actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países. al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en bairesdev. buscamos ingenieros en redes para sumarse al equipo de desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria! estos ingenieros enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc. principales responsabilidades: - mantener y administrar redes informáticas y entornos informáticos relacionados, incluidos software de sistemas, software de aplicaciones, hardware y configuraciones. - realizar operaciones de recuperación ante desastres y copias de seguridad de datos cuando sea necesario. - proteger dat...
En bairesdev® llevamos 15 años liderando proyectos de tecnología para clientes como google, rolls-royce y las startups más innovadoras de silicon valley. actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países. al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en bairesdev. buscamos ingenieros en redes para sumarse al equipo de desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria! estos ingenieros enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc. principales responsabilidades: - mantener y administrar redes informáticas y entornos informáticos relacionados, incluidos software de sistemas, software de aplicaciones, hardware y configuraciones. - realizar operaciones de recuperación ante desastres y copias de seguridad de datos cuando sea necesario. - proteger dat...
Press tab to move to skip to content link select how often (in days) to receive an alert: select how often (in days) to receive an alert: avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. the avaya infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. we believe success is built through strong connections – with each other, with our work, and with our mission. at avaya, you'll find a community that values your contributions and supports your growth every step of the way. learn more at https://www.avaya.com job information job code: 00273283 job family: sales job function: field description are you a strategic sales professional versed in the large enterprise market that has a passion for technology and a proven track record in ucaas and ccaas sales? avaya is seeking a talented national account manager to join our team in columbia . avaya contact center and communications solutionshelp power immersive, personalized, and unforgettable customer experiences that drive business momentum. if you are ready to take on a new challenge, we should talk! why avaya? innovative solutions: be part of a company that is at the forefront of communication technology. career growth: opportunities for professional development and career advancement. dynamic environment: work in a fast-paced, collaborative, and supportive environment key responsibilities: ⦁ account ma...
¡haz parte de nuestro equipo y potencia tu carrera en el sector bpo! buscamos un gtr (analista de tráfico en tiempo real) con experiencia en la administración, monitoreo y análisis del tráfico de llamadas entrantes. tu misión será garantizar la correcta distribución del volumen de interacciones, optimizar la ocupación de los agentes y asegurar el cumplimiento de los indicadores operativos (sla, tmo, nivel de servicio, tasa de abandono, entre otros). funciones: ✔ monitorear en tiempo real la operación inbound y balancear el tráfico entre colas. ✔ gestionar y analizar indicadores operativos y de productividad en turnos en curso. ✔ coordinar con workforce management (wfm) ajustes en la asignación de recursos. ✔ reportar desvíos operativos y proponer acciones correctivas. ✔ realizar análisis post-jornada para identificar oportunidades de mejora. ✔ generar reportes diarios de tráfico, atención y desempeño de la campaña. buscamos un perfil: ✅ técnico, tecnólogo o profesional en áreas administrativas, ingeniería, sistemas o afines. ✅ experiencia mínima de 1 a 2 años en gestión de tráfico en campañas inbound. ✅ conocimiento sólido en plataformas de monitoreo en tiempo real (avaya, presence, genesys, wolvox, etc.). ✅ manejo intermedio/avanzado de excel. ✅ habilidades analíticas, toma de decisiones rápidas y comunicación efectiva. condiciones laborales: 💰 salario: $2.350.000 📅 horario: lunes a viernes de 08:00 a 16:30 (con almuerzo) y sábado de 08:00 a 12:00 📍 ubicación: bogotá – avenida chile costado norte. 📄 contrato: obra y labor con todas las prestaciones de le...
Select how often (in days) to receive an alert: customer sales engineer iv | columbia date: jul 31, 2025 location: virtual, co requisition id: 37318 about avaya avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. the avaya infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. we believe success is built through strong connections – with each other, with our work, and with our mission. at avaya, you'll find a community that values your contributions and supports your growth every step of the way. learn more at https://www.avaya.com description as a trusted technical advisor, the customer sales engineer architects cloud solutions aligned with customer needs and strategic objectives, while serving as a key internal advocate for the voice of the customer. by collaborating closely with product and engineering teams, the customer engineer provides insights that directly influence solution strategy and shape future innovation. this position, based in columbia , will cover direct large enterprise accounts across columbia, argentina and peru. success in this role demands deep expertise in cloud technologies, technical sales, and customer engagement, along with the ability to anticipate evolving business challenges. the ideal candidate will actively listen to customers, engage thoughtfully, and design solutions that drive meaningful business. qualifications ...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the technical support engineer lv2 role at sutherland sutherland bogota, d.c., capital district, colombia join to apply for the technical support engineer lv2 role at sutherland about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable res...
At bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for network engineers to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. we are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! these engineers will face numerous technical challenges, so they must use current technologies, get involved in the mobile world, web applications, devices, etc. what you will do: - maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. - performing disaster recovery operations and data backups when required. - protecting data, software, and hardware by coordinating, planning and implementing network security measures. - troubleshooting, diagnosing and reso...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropria...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: support direct customer support teams, business partners and customers globally to address the related product issues and resolve high-level issues acting as a level 2. maintain quality and on-going internal and external communication throughout your analysis. provide high level of support and minimize r&d escalations. prioritize daily missions/cases and mange critical issues and situations. contribute to the knowledge base, document troubleshooting and prob...
¡eres quien nos falta en top team! en tp buscamos analista de reclutamiento que nos ayudará a realizar actividades efectivas para establecer el contacto entre tp y la base de candidatos asignada, utilizando interacciones comerciales que permitan el cumplimiento de las metas en cada cliente, negociaciones efectivas, gestión adecuada de recursos y alineación con la estrategia comercial definida y los parámetros de atención esto es lo que harás: gestionar comercialmente al 100 % de sus candidatos asignados día, siempre y cuando las herramientas tecnológicas se lo permitan. cumplir sus metas comerciales. seguir la rutina de ventas en cada contacto. cumplir con el proceso de calidad establecido. (llamada, agendado, tipificaciones, satisfacción) utilizar efectivamente las herramientas comerciales. utilizar adecuadamente las herramientas tec7nológicas (icimis, avaya, aplicativo de reclutamientos, etc.) gestionar éticamente la información de los candidatos, y, los procesos de la compañía. auto gestionar los tiempos productivos. poner en práctica sus habilidades comerciales y de negociación. reportar actividades de la competencia y factores que impactan el resultado. reportan los monitoreos de salud y cursos de seguridad asignados por la compañía. el top team busca alguien con: mínimo 6 meses de experiencia en reclutamiento y/o selección. estudiante universitario, técnico, tecnólogo y/o profesional en carreras como psicología, administración de empresas o afines (preferible) condiciones: salario de $2,111,000. horario de 46 horas semanales de lunes a viernes. modalidad: híbrido, s...
¡eres quien nos falta en top team! en teleperformance buscamos analista de selección que nos ayudará a realizar actividades efectivas para establecer el contacto entre teleperformance y la base de candidatos asignada, utilizando interacciones comerciales que permitan el cumplimiento de las metas en cada cliente, negociaciones efectivas, gestión adecuada de recursos y alineación con la estrategia comercial definida y los parámetros de atención esto es lo que harás: gestionar comercialmente al 100 % de sus candidatos asignados día, siempre y cuando las herramientas tecnológicas se lo permitan. cumplir sus metas comerciales. seguir la rutina de ventas en cada contacto. cumplir con el proceso de calidad establecido. (llamada, agendado, tipificaciones, satisfacción) utilizar efectivamente las herramientas comerciales. utilizar adecuadamente las herramientas tec7nológicas (icimis, avaya, aplicativo de reclutamientos, etc.) gestionar éticamente la información de los candidatos, y, los procesos de la compañía. auto gestionar los tiempos productivos. poner en práctica sus habilidades comerciales y de negociación. reportar actividades de la competencia y factores que impactan el resultado. reportan los monitoreos de salud y cursos de seguridad asignados por la compañía. el top team busca alguien con: mínimo 6 meses de experiencia en reclutamiento y/o selección estudiante universitario, técnico, tecnólogo y/o profesional en carreras como psicología, administración de empresas o afines (preferible) importante: salario de $2,625,000 horario de 46 horas semanales de lunes a viernes. oc...
Estamos buscando profesionales con experiencia en plataformas de contact center para liderar un importante proyecto con más de 300 agentes. perfil requerido: formación desde tecnólogo hasta profesional en ingeniería de telecomunicaciones, electrónica, sistemas o áreas afines. 2 a 3 años de experiencia en roles similares, especialmente en proyectos con bpos y operaciones de gran escala. conocimientos técnicos en plataformas como: wolkvox, genesys, five9, gocontact, avaya, cloudtalk experiencia en administración, soporte y configuración de soluciones de contact center y redes. capacidad de análisis técnico: interpretación de logs, resolución de incidencias y soporte de tercer nivel. conocimientos en infraestructura, servidores y redes de datos. manejo y coordinación directa con fabricantes y proveedores de soluciones tecnológicas. responsabilidades: brindar soporte técnico y operativo a la plataforma de contact center. coordinar con el cliente (bpo con más de 300 operadores). gestionar plataformas y mantener comunicación constante con los agentes. realizar monitoreo continuo y proponer mejoras para el rendimiento del sistema. ubicación y condiciones: modalidad: 100% presencial horario: lunes a viernes de 7:30 a.m. a 5:30 p.m. lugar: medellín salario: entre $3.000.000 y $4.000.000 contrato: término indefinido...
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