Job summary the cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and ...
Job summary (senior/principal support engineer – dba & etl) we are looking for a proactive and experienced senior/principal support engineer specializing in database administration (dba) and etl development. this critical role involves monitoring and...
Job summary: are you passionate about precision, client service, and making an impact? auxis is looking for a payroll specialist to join our dynamic customer care organization! in this role, you'll be the trusted advisor for our clients, ensuring payroll is processed accurately, efficiently, and in full compliance with u.s. federal, state, and local regulations. responsibilities: - process payroll for assigned client companies, by entering job codes, hours, salaries, deductions and in some instances certified payroll - process employee maintenance, as needed, for assigned client payrolls and file payroll reports. - print/save payroll reports for company use and client special requests - review ytd total for tax limits - maintain up to date knowledge on flsa rulings - prepare invoice adjustments and edit the adjustments. add express mail charges and other special reports charges, if necessary - update worksite employee and client records in applicable systems, as needed. communicate with other departments regarding changes. - maintain and keep current all payroll shipping information reflecting changing promptly to the logistics department - compile information and prepare request for void and stale dated checks, miscellaneous invoices, stop payments, etc. - communicate with client companies over the telephone and via email - ensure the confidentiality of client and worksite employee data - cover other payroll specialists in their absence - promotes a positive work environment by maintaining respectful interactions with management, employees, and clients, and helps dr...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, is a ...
Job summary the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities - design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. - implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). - integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. - maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. - work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. - automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. - monitor and troubleshoot authentication issues, including incident response support. - stay up-to-date with okta product updates and iam security trends. - document configurations, processes, and procedures, and provide user training when needed. skills and experience required: - 3+ years of hands-on experience with okta administration and engineering. - strong understanding of identity pro...
Job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for thisfunction. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities - maintain the general ledger by recording transactions, ensuring accuracy and completeness, andreconciling accounts. - assist in preparing financial statements, including balance sheets, income statements, and cashflow statements, ensuring accuracy and completeness. - support the month-end and year-end close processes by preparing journal entries andreconciling accounts. - assist in maintaining and updating accounting policies, procedures, and controls to ensurecompliance with gaap ifrs-and other regulatory requirements. - participate in special projects, such as audits, budgeting, and forecasting, as assigned bymanagement. - respond to inquiries from other departments and external parties regarding accounting-relatedmatters. - support the accounting team with other duties as needed. skills and experience general requirements - bachelor's degree in accounting career. - 3+ years of experience in accounting or finance. - knowl...
Staff accountant location co-bogotá | co-barranquilla posted date 2 weeks ago(12/28/2023 4:48 pm) job id 2023-3046 # positions 1 category fao job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities - maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. - assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. - support the month-end and year-end close processes by preparing journal entries and reconciling accounts. - assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. - participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. - respond to inquiries from other departments and external parties regarding accounting-related matters. - support the accounting team with other duties ...
Job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. responsibilities - administer and support jira software, jira service management, and confluence across multiple projects and teams. - design, configure, and maintain custom workflows, screens, fields, and permissions in jira. - manage jira user permissions, project roles, and group memberships. - develop and maintain dashboards, filters, and reports to meet stakeholder needs. - evaluate and implement jira plugins/add-ons and integrations with third-party tools. - collaborate with cross-functional teams to gather requirements and translate them into effective jira solutions. - perform routine audits, system maintenance, and upgrades. - provide user support and training on atlassian tools. - ensure adherence to best practices and maintain system documentation. - monitor and resolve performance or functional issues related to the atlassian platform. skills and experience required: - 2+ years of hands-on experience administering jira and confluence in a professional environment. - strong understanding of jira...
Join to apply for the senior accountant role at auxis 1 day ago be among the first 25 applicants join to apply for the senior accountant role at auxis get ai-powered advice on this job and more exclusive features. job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply with generally accepted accounting principles (ifrs-gaap). the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. responsibilities - oversee the day-to-day operations of the ...
Job summary we are looking for a motivated and detail-oriented junior sourcer to join our talent acquisition team in colombia. this is a great opportunity for someone beginning their career in human resources—especially students or recent graduates from sena in areas such as human resources, business administration, psychology, or data analysis. in this role, you will play a key part in identifying and engaging potential candidates, supporting the recruitment process, and contributing to the growth of our teams across the organization. responsibilities - source candidates using platforms like linkedin, job boards, and internal databases. - conduct initial candidate screenings to evaluate interest and availability. - maintain and update candidate pipelines in the applicant tracking system (ats). - collaborate with recruiters to understand hiring needs and align sourcing strategies. - schedule interviews and manage candidate communications. - assist in preparing recruitment reports and handling administrative tasks. - support recruitment events, job fairs, and initiatives with sena. skills and experience - active sena student or recent graduate in human resources, business administration, psychology, or related fields. - english level: a2 (basic – able to hold simple conversations). - genuine interest in building a career in talent acquisition. - strong communication, organization, and interpersonal skills. - basic knowledge of microsoft office and excel. - proactive, curious, and eager to learn. - availability to work from the office twi...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, is a plus skills & co...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, is a plus skills & co...
Join or sign in to find your next job join to apply for the data analyst role at auxis join to apply for the data analyst role at auxis job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you’ll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities, and people. this role allows you to influence how efficient operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities partner with business leaders to establish a robust framework for data collection, analysis, and re...
Join to apply for the senior accountant role at auxis 1 day ago be among the first 25 applicants join to apply for the senior accountant role at auxis get ai-powered advice on this job and more exclusive features. job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations comply with generally accepted accounting principles (ifrs-gaap). the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. responsibilities oversee the day-to-day operations of the cl...
Join to apply for the framework – network engineer senior role at auxis 1 month ago be among the first 25 applicants join to apply for the framework – network engineer senior role at auxis job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. responsibilities provide l3 troubleshooting escalated support issues related to datacenter and server operations. design and define operating runbooks to maintain network performance and reliability. coach and support other engineers to resolve issues efficiently. perform a root cause analysis to maintain the quality and efficiency standards. assist in delivering new client migrations and complex projects. lead the implementation and maintenance of cloud and on-premises network solutio...
Job summary we are looking for a motivated and detail-oriented junior sourcer to join our talent acquisition team in colombia. this is a great opportunity for someone beginning their career in human resources—especially students or recent graduates from sena in areas such as human resources, business administration, psychology, or data analysis. in this role, you will play a key part in identifying and engaging potential candidates, supporting the recruitment process, and contributing to the growth of our teams across the organization. responsibilities source candidates using platforms like linkedin, job boards, and internal databases. conduct initial candidate screenings to evaluate interest and availability. maintain and update candidate pipelines in the applicant tracking system (ats). collaborate with recruiters to understand hiring needs and align sourcing strategies. schedule interviews and manage candidate communications. assist in preparing recruitment reports and handling administrative tasks. support recruitment events, job fairs, and initiatives with sena. skills and experience active sena student or recent graduate in human resources, business administration, psychology, or related fields. english level: a2 (basic – able to hold simple conversations). genuine interest in building a career in talent acquisition. strong communication, organization, and interpersonal skills. basic knowledge of microsoft office and excel. proactive, curious, and eager to learn. availability to work from the office twice a week (hybrid schedule, days defined by the team). about auxis...
Join to apply for the senior benefits analyst (tier 2) role at auxis 1 week ago be among the first 25 applicants join to apply for the senior benefits analyst (tier 2) role at auxis job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a senior benefits analyst (tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities investigate and resolve benefit variances documented in our crm system (client space) build and maintain strong relationships with benefit carriers for efficient issue resolution collaborate with benefits accounting and operations teams to ensure seamless communication own the resolution process for benefit reconciliation discrepancies conduct detailed audits of benefit plans as needed recommend process improvements to management maintain accurate docume...
Direct message the job poster from auxis as soc supervisor, i lead day-to-day security operations center (soc) activities in alignment with corporate security goals and industry frameworks such as nist csf , mitre att&ck , and itil . my role ensures that analysts and team leads are equipped with the right tools, processes, and documentation to effectively detect, investigate, and respond to cyber threats—maintaining strong sla/kpi performance and high customer satisfaction. provide strategic and operational leadership to a multidisciplinary soc team delivering 24/7 threat monitoring , incident response , and cyber defense . align soc capabilities with business goals and frameworks (nist, mitre, itil). lead and manage incident response , acting as incident manager for major outages. oversee real-time security event monitoring using siem tools (e.g., ms sentinel, wazuh). drive automation , playbook optimization, and process standardization. collaborate with it ops, service desk, engineering, and vendors to expedite issue resolution. maintain and enhance documentation (sops, incident reports, threat metrics). serve as liaison with internal stakeholders and external clients on soc performance and risk posture. manage performance reviews, hiring, mentoring, and goal tracking for team members. experience: 4+ years in soc, noc, or related security roles. 3+ years supervising or managing security teams (5+ members). strong background in incident handling, threat detection, and siem operations. hands-on experience with windows server , azure , aws , and active directory . certificat...
Direct message the job poster from auxis sr it recruiter specialist | it recruitment | talent acquisition | technical recruiter | hr consulting we are seeking a resident services coordinator to support our property management team with excellent customer service, communication, and administrative support. this position is ideal for someone with a pleasant, solutions-oriented attitude and a professional communication style to assist residents and tenants via phone and email. the role primarily supports residential property management operations. responsibilities: respond to resident inquiries and concerns via phone and email in a courteous, empathetic, and professional manner. assist in resolving issues related to maintenance requests, property access, storage units, and other tenant-related matters. coordinate follow-ups with property management and maintenance teams to ensure timely resolution of reported issues. maintain records of resident communication and update property management systems accordingly. perform general clerical and administrative tasks, such as data entry, appointment scheduling, and document organization. provide support to multiple property management clients as needed. requirements: strong verbal and written communication skills in english. excellent interpersonal skills and a friendly, solution-driven personality. ability to handle sensitive or escalated resident concerns with patience and professionalism. strong organizational and clerical skills. comfortable working remotely and independently. must be available to work us eastern time business hou...
Job summary the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take/modify orders or account information, or to obtain details of complaints. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. solicit sale of new or additional services or products, upsell. review insurance terms with the callers to determine steps to follow for a particular claim to be covered by insurance. compare disputed merchandise with original requisitions and information from invoices ...
Job summary we are looking for a motivated and detail-oriented junior sourcer to join our talent acquisition team in colombia. this is a great opportunity for someone beginning their career in human resources—especially students or recent graduates from sena in areas such as human resources, business administration, psychology, or data analysis. responsibilities - source candidates using platforms like linkedin, job boards, and internal databases. - conduct initial candidate screenings to evaluate interest and availability. - maintain and update candidate pipelines in the applicant tracking system (ats). - collaborate with recruiters to understand hiring needs and align sourcing strategies. - schedule interviews and manage candidate communications. - assist in preparing recruitment reports and handling administrative tasks. - support recruitment events, job fairs, and initiatives with sena. skills and experience - active sena student or recent graduate in human resources, business administration, psychology, or related fields. - english level: a2 (basic – able to hold simple conversations). - genuine interest in building a career in talent acquisition. - strong communication, organization, and interpersonal skills. - basic knowledge of microsoft office and excel. - proactive, curious, and eager to learn. - availability to work from the office twice a week (hybrid schedule, days defined by the team). about auxis - hands-on experience in talent sourcing and recruitment. - a structured mentorship and learning program. - career growth opportunities within the talent acqu...
Job summary the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. general requirements: - english – spanish language (oral and writing 90 % or higher), (c1 or above). - the resource will work on a flexible schedule. within our hours of operations which are monday to sunday from 6:00 am to 10:00 pm. - the resource will adjust its local schedule with the resources supporting this position during daylight savings time changes in the eastern time zone. - must be available to work on weekends. - must have a high school diploma or in progress to complete high school. - a genuine interest in working with and helping customers. - must possess excellent communication skills and involvement. - demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. - good presentation and a polite, tactful and friendly character. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, ...
Job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities - maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. - assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. - support the month-end and year-end close processes by preparing journal entries and reconciling accounts. - assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. - participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. - respond to inquiries from other departments and external parties regarding accounting-related matters. - support the accounting team with other duties as needed. skills and experience - bachelor's degree in accounting career. - 3+ years of experience in accounting or finance. - knowledge of gaap and ifr...
Job summary: are you passionate about precision, client service, and making an impact? auxis is looking for a payroll specialist to join our dynamic customer care organization! in this role, you'll be the trusted advisor for our clients, ensuring payroll is processed accurately, efficiently, and in full compliance with u.s. federal, state, and local regulations. responsibilities: - process payroll for assigned client companies, by entering job codes, hours, salaries, deductions and in some instances certified payroll - process employee maintenance, as needed, for assigned client payrolls and file payroll reports. - print/save payroll reports for company use and client special requests - review ytd total for tax limits - maintain up to date knowledge on flsa rulings - prepare invoice adjustments and edit the adjustments. add express mail charges and other special reports charges, if necessary - update worksite employee and client records in applicable systems, as needed. communicate with other departments regarding changes. - maintain and keep current all payroll shipping information reflecting changing promptly to the logistics department - compile information and prepare request for void and stale dated checks, miscellaneous invoices, stop payments, etc. - communicate with client companies over the telephone and via email - ensure the confidentiality of client and worksite employee data - cover other payroll specialists in their absence - promotes a positive work environment by maintaining respectful interactions with management, employees, and clients, and helps dri...
Job summary: the hr services analyst will provide professional business and customer service support, both individually and as part of a team, with a focus on assisting auxis-managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation. responsibilities: - deliver first contact resolution. - professionally handle high-volume inbound calls promptly. - follow specific communication guidelines and escalation protocol while handling calls by topic. - identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. - seize opportunities to gently educate clients and worksite employees on the client’s offerings and online employee portal functionality. - build positive and professional relationships, and further impress customers by going the extra mile. - must be able to communicate in conversations through note-taking and shorthand. - maintain required documentation for client and worksite employee calls within applicable systems. - provides executive leadership and administrative support as needed. - meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - lis...
Job summary for this role, we are seeking a highly motivated and skilled senior/principal support engineer (dba & etl) to join our team. this role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both etl processes and our database environments. in addition to triaging and escalating issues to minimize downtime, this position will also contribute to high value workstreams that directly support key business initiatives. the ideal candidate brings a strong foundation in database administration with experience around etl development, along with excellent communication and problem-solving skills. responsibilities - lead and oversee support of database platforms (sql server, redshift, rds, azure) while delivering high-impact etl engineering workstreams that deliver meaningful business value. - proactively monitor alerting systems (sql sentry, cloudwatch, xmatters, solarwinds) to detect and assess etl and database performance anomalies. - lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. lead by example and help mentor others. - perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with minimal supervision. - lead troubleshooting around aws services used around dba and engineering with a solid working knowledge of redshift and rds. - apply sql (primary) and ...
Job summary the benefits analyst role focuses on delivering excellent customer service while managing billing, reconciliation, and financial functions within the benefits department. this position requires strong analytical skills, attention to detail, and the ability to handle multiple tasks in a dynamic environment, all while supporting client retention and sales growth. responsibilities - evaluates and analyzes financial data by collecting, monitoring, and creating reconciliations for all master plan carrier payments. - maintain master carrier payment checklist and variances reports - examines data quality, applications, and functions. - analyzes records of present and past operations & trends for process improvement. - documents through policies and procedures for all processes and submits to management. - assists in preparation of special studies, projects, analyses, and makes recommendations in areas such as reconciliations, discrepancies, automation, and business forecasts. - advises management on matters, such as discrepancies resolution and variances corrections - communicates regularly and effectively with team members and management and communicates results effectively to management. - supports master carriers with edi transmission and resolving identified discrepancies or errors. - audits current enrollment records to ensure adherence to compliance requirements related to overage dependency or dependent classifications. skills and experience - english –spanish language (oral and writing 90 % or higher) (c1 or above) - must have a high school diploma - a...
Job summary the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecyc...
Job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, a...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo