Unifycx está creciendo y estamos buscando team lead con fluidez en francés que se una a nuestro equipo comprometido y motivado en barranquilla, colombia. ¡ven y sé uno de los pioneros en nuestra nueva sede! ¿qué harás? nuestro team lead es responsabl...
Unifycx está creciendo y estamos buscando un analista de calidad (call center quality analyst) con fluidez en francés para unirse a nuestro equipo comprometido y motivado en barranquilla, colombia. ¡ven y sé uno de los pioneros en nuestra nueva sede!...
Agentes de servicio al cliente con fluidez en francés join to apply for the agentes de servicio al cliente con fluidez en francés role at glowtouch technologies agentes de servicio al cliente con fluidez en francés join to apply for the agentes de servicio al cliente con fluidez en francés role at glowtouch technologies unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas).
Join unifycx as a customer retention & sales agent – unlock unlimited commissions! are you passionate about sales and building strong customer relationships? do you thrive on turning challenges into opportunities and cancellations into conversions? unifycx is growing, and we want you to be part of our high-energy team of retention & sales agents in barranquilla! this is your chance to earn uncapped commissions, develop your skills, and grow with a company that rewards performance and values talent. what you’ll do as a retention & sales agent, you’ll connect with existing customers to understand their needs, resolve concerns, and highlight the value of our services. your goal? turn every conversation into loyalty and revenue. you’ll be the front line of a fast-paced, dynamic campaign that combines retention and upselling, helping clients stay connected while boosting their experience. what we’re looking for proven experience in customer retention, billing or sales, ideally in the telecommunications sector advanced english proficiency (b2+ or c1) strong communication and negotiation skills customer-focused mindset with a goal-driven attitude passion for sales, challenges, and earning what you're worth full-time availability what we offer 💼 base salary cop 3.000.000 + uncapped commissions – your earnings have no limits! 🕗 8-hour shifts starting between 8:00 am and 9:00 pm 📆 two days off per week 📍 on-site role based in barranquilla, colombia 🚀 career growth opportunities within a growing tech-driven company who we are: unifycx is a transformative ai platform that empowers a...
🚀 we’re hiring: retention agents! 💼 requirements: ✔ minimum 6 months experience in retention, billing, or sales ✔ english level: b2 🕒 schedule: 📅 mon–sat | rotating shifts between 9:00 am – 8:00 pm ✅ sunday off + 1 additional weekday off (split off, not consecutive) 💰 we offer: 💵 base salary: $3,000,000 cop 💸 unlimited commission + accelerators — the more you sell, the more you earn! 📍 apply now and join a high-energy, goal-driven team!...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications ...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se basa en un entorno de back-office, sin interacción directa con clientes. en cambio, el enfoque está en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con fluidez (nivel b2+), tanto escrito como verbal. dominas las comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa emergente de externalización de procesos de negocio (bpo) con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha crecido de un pequeño equipo a una organización global con empleados en todo el mundo dedicados a apoyar a nuestra clientela internacional. en unifycx, utilizamos tecnologías avanzadas de ia para elevar la experiencia del cliente (cx) y mejorar la eficiencia operativa para nuestros clientes. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a l...
Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a quality assurance monitor you will be responsible for evaluating and improving the performance and efficiency of call center representatives. this role involves monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. the quality assurance monitor will provide feedback and recommendations for improvement to enhance overall customer satisfaction and operational effectiveness. key responsibilities call monitoring and evaluation: conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance feedback: provide constructive feedback and coaching to call center agents based on evaluation results. develop and deliver performance improvement plans for agents as needed. recognize and reward high-performing agents to encourage positive performance. reporting and analysis: compile and analyze quality data and performance metrics to identify trends and areas for improvement. prepare detailed reports on call quality, agent performance, and customer satisfaction. present findings and recommendations to management and contribute to strategic decision-making. c...
: financial planning & forecasting: develop and maintain financial models to support budgeting, forecasting, and long-term planning. prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. analyze financial trends and variances, providing recommendations for corrective actions. financial analysis: conduct detailed financial analysis to support strategic initiatives and business decisions. evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. prepare detailed reports and presentations for senior management and stakeholders. provide ad-hoc financial analysis and decision support to various departments as needed. business partnership: partner with business units to understand their financial needs and provide insights to drive business performance. support operational and strategic planning by providing financial analysis and scenario planning. act as a liaison between finance and other departments to ensure effective communication and understanding of financial impacts. reporting & compliance: ensure timely and accurate preparation of monthly, quarterly, and annual financial reports. assist in the preparation of financial presentations for board meetings and investor communications. ensure compliance with financial policies, procedures, and regulatory requirements. process improvement: identify and implement process improvements to enhance the efficiency and effectiveness of the fp&a function. utilize technology and advanced analytical tools to st...
Unifycx is growing and we are looking for an operations manager to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an operations manager you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services. this role involves leading teams, optimizing processes, and implementing strategies to meet performance targets and enhance client satisfaction. the operations manager will work closely with senior management and clients to drive operational excellence and achieve business objectives. key responsibilities operational oversight: manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (slas). oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. performance management: monitor key performance indicators (kpis) and operational metrics to assess and improve performance. conduct regular performance reviews and provide feedback to team members. implement action plans to address performance issues and achieve performance targets. client relationship management: serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues. develop and maintain strong relationships with clients, understanding their business requirements and expectations. prepare and present operational reports and performance updates to clients and se...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una plataforma de inteligencia artificial transformadora que empodera y permite a los equipos ofrecer experiencias al cliente eficientes y excepcionales. diseñamos experiencias al cliente "sobrehumanas" mediante una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por ia como got...
Unifycx is growing and we are looking for a call center team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsibilities and perf...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una empresa emergente de tercerización de procesos empresariales (bpo) con fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas en centros de contacto, procesamiento de negocios y tercerización tecnológica a clientes de todo el mundo. en casi dos décadas, hemos crecido de ser un pequeño equipo a convertirnos en una organización global, con colaboradores comprometidos a brindar soporte de calidad a nuestra clientela internacional. en unifycx, aprovechamos tecnologías avanzadas de inteligencia artificial para mejorar la experiencia del cliente (cx) y optimizar ...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 - 350) the chance to join a growing global company that values people and performance unifycx is a certified woman-owned business and an eoe employer that welcomes diversity. come grow with us! requerimientos educación mínima: bachillerato / educación media 1 año de experiencia i...
Unifycx is growing and we are looking for an experienced business development specialist to join our motivated and ambitious team. what will you do? as the business development specialist (bds), you will be a brand ambassador of unifycx to reach out to new, potential prospects, helping them to see how unifycx can be a great solution to their problems. in this position, you will: reach out to prospective customers and set up calls for the sales team. contact the decision makers by means of outbound phone, email, linkedin, video tools or other emerging channels provided by the company. have well-defined targets for activity and for success. have a lot of tenacity and persistence to achieve high level results. bring ideas and excitement to work with you every day. our bds are tasked with researching prospective customers, reaching out to them, and identifying sales opportunities. you will have conversations with potential customers, identify how unifycx could help them delight their customers, and help them begin to understand the unifycx value proposition. when successful, you’ll set up a call for them to talk to one of our sales executives. you are empowered to be creative on relative personalization for the prospects, deliver consistent messaging, and are encouraged to be tenacious and persistent to accomplish results. people who succeed in this role possess a strong appetite for success, the drive of being a self-starter, and desire to celebrate wins. we will help you learn about all the things we do here at unifycx and why so many people choose us to be our partner....
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9 mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual communications....
Unifycx is looking for extraordinary people hr generalist to join our motivated and ambitious team in barranquilla, colombia. what will you do? as a people hr generalist, you will provide essential administrative support to the hr team, ensuring smooth day-to-day operations. you will manage employee records, assist with onboarding and offboarding, coordinate hr documentation, and support payroll and benefits administration. additionally, you will help maintain compliance with company policies and labor regulations while serving as a point of contact for employee inquiries. your role will be key in fostering an organized and efficient hr function. responsibilities: · ensure that all hiring documentation is accurate, complete, and properly filed. · plan and coordinate well-being activities, including the necessary logistics. · track and manage well-being and benefits expenses, ensuring budget compliance. · support the hrbp in disciplinary processes, hearings, and other labor-related cases. · participate in hr projects and develop initiatives according to business needs. · ensure proper management of hr service providers, maintaining quality and efficiency. · monitor compliance with labor laws and internal hr policies. · assist in employee engagement initiatives and internal communication strategies. · maintain and update hr databases and records for audits and internal controls. · prepare hr reports and analyze data to support decision-making. · handle administrative tasks related to payroll, benefits, and employee inquiries. · conduct employee satisfaction surveys and propo...
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