QuiÉnes somos arrise establece un referente en la prestación de servicios y la excelencia en la industria del igaming. con un papel clave en el éxito de sus clientes, entre los que se encuentra pragmatic play, una marca en la que confían los casinos ...
Ensuring excellence in live casino support with unmatched quality control. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company— we’re a community of over 6,000 ...
About us: arrise sets the benchmark for service delivery and excellence in the igaming industry. playing a key role in the success of its clients, which include pragmatic play, a brand relied upon by the world’s biggest online casinos and sportsbook for its cutting-edge products, arrise helps to deliver exceptional gaming experiences to millions of players worldwide. our global team of over 9,000 talented and driven professionals are shaping the future of igaming. headquartered in gibraltar, we have offices spanning canada, india, the isle of man, latvia, malta, romania, serbia, bulgaria, and the uae, and more exciting destinations on the horizon. we provide access to official rightsholders sports betting data on competitions like premier league, nfl, nba and much more. we offer fully managed b2b sportsbook services to operators globally involving sports trading, risk management together with a robust 24/7 sportsbook support model. our sportsbook client base includes dazn bet and operators across multiple global jurisdictions. we are a team passionate about sports with the mission to succeed and create the leading b2b sportsbook product and managed services. at arrise, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. to achieve this, we bet on ourselves. we know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while emb...
Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? - we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. - we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. - we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are looking for a proactive and detail-oriented floor supervisor to oversee the smooth operation of our studio. in this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. you will also collaborate closely with multiple teams to uphold our company's quality and performance expectations. responsibilities: - incident resolution: quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations. - team collaboration: foster effective communication and teamwork with the floor supervisors team, ocr team, workforce team, and other departments. - operational monitoring: ensure the operational quality and safety of the studio, inspecting equipment and identifying any potential issues. - staff supervision: conduct regular checks to ensure that dealers and shufflers are present during their designated shifts and maintain accurate attendance records. - appearance standards: monitor and assess the appea...
About us: arrise powers pragmatic play, a leading supplier of player-favourite content to the igaming industry. we are a software development and services company delivering end-to-end digital solutions. headquartered in gibraltar with offices around the world, including malta, romania, india, canada and bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. together, we form a cross-functional powerhouse that is driven to deliver. this role is with the arrise group powering pragmatic play. responsibilities: - maintains and updates the employees’ appearance records; - trains employees on appearance requirements; - recommends and follows the implementation of appearance changes requested by employees or by the company; - reviews the image of each new employee before their first studio performances; - creates and updates specific guides, written materials and procedures regarding appearance; - participates in visual tests for different types of uniforms, decorations, hairstyles or make-up; - coordinates appearance activities such as: launching new types of uniforms, replacing a type of uniform, decorating studios for events; - communicates relevant information regarding appearance on specialized communication channels. requirements: - minimum 9 months within appearance department - english language – conversational level - pc operating skills – microsoft office, teams - public speaking skills what we offer in exchange: - grow with arrise | learning hub—personalized le...
Ensuring excellence in live casino support with unmatched quality control. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company— we’re a community of over 6,000 driven professionals, with offices across gibraltar, colombia, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are seeking a meticulous and dedicated individual to join our team as a qc specialist. in this role, you will be responsible for ensuring the highest quality standards across all company products, with a particular focus on live casino offerings. you will perform live assessments, monitor technical aspects, and ensure that all quality control procedures are strictly followed. responsibilities: product quality assessment: conduct live assessments of all company products, ensuring adherence to quality standards. performance reviews: evaluate the performance of dealers and presenters to ensure they meet the company’s quality standards. issue reporting: identify and report any discrepancies or deviations from approved quality standards to the appropriate teams . technical monitoring: ensure the live studio equipment is functioning flawlessly through regular technical checks. quality procedures compliance: follow and enforce all quality control dep...
Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, canada, colombia, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role overview the team manager in bogota will play a key role in defining and executing our operational strategy. this position involves overseeing the setup and management of the studio, nurturing the team, and ensuring alignment with our global standards and local colombian requirements. responsibilities - provide coaching and mentoring to staff; - manage and support staff in line with company’s policies and procedures, including supervision, absence management, disciplinary and grievance issues; - promote and support effective team working through good communication and regular team meetings; - identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff; - effectively identify and contribute to learning and development activities including meeting organizational targets; - ensure that all services are delivered within the framework core values and in line with the established - policies and procedures and kpi’s. requirements - at least 1 year of previous experience in a ...
The team leader surveillance operator will monitor and analyze physical and online gaming environments, ensuring compliance with security protocols and industry standards. responsibilities include verifying incidents, analyzing roulette wheel deviations, and testing surveillance systems for bugs or performance issues. the role involves creating reports, maintaining logs, and promptly reporting suspicious activities while collaborating with qa teams to enhance system reliability. this position demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced, 24/7 environment. responsibilities: 1. incident verification and resolution: analyze and verify studio-reported incidents, ensuring timely resolution. prepare assistance reports for potential disciplinary actions or staff evaluations. 2. roulette wheel and system analysis: perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring the integrity of gameplay. operate security systems to monitor and maintain high levels of surveillance. 3. surveillance and testing: conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects. collaborate with qa teams and developers to ensure system accuracy and functionality. 4. report creation and documentation: develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper recordkeeping. 5. premises and online security monitoring: perform physical inspecti...
Who we are arrise sets the benchmark for service delivery and excellence in the igaming industry. playing a key role in the success of its clients, which include pragmatic play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, arrise helps to deliver exceptional gaming experiences to millions of players worldwide. our global team of over 7,000 talented and driven professionals are shaping the future of igaming. headquartered in gibraltar, we have offices spanning canada, india, the isle of man, latvia, malta, romania, serbia, bulgaria, colombia and the uae, and more exciting destinations on the horizon. responsibilities: • handles maintenance, verification and repair gaming equipment and related subassemblies; • assists in all service requirements that are necessary in gaming machine equipment; • reads and interpret data record by the gaming equipment; • move and install gaming equipment; • provides technical consultancy; • safely and effectively operates shop tools including hand tools, soldering equipment, and electronic test equipment, etc.; prepares documents corresponding to the performed operations; • represents the company in relation to the relevant gambling authorities; • follows policies and procedures as they relate to technical operations; • provides input on how policies and procedures may be streamlined to enhance machine repair, improve safety requirements, and security of equipment. requirements: • a minimum of 1 year working experience in a similar role or technical one; • ability to work with har...
**about us**: arrise sets the benchmark for service delivery and excellence in the igaming industry. playing a key role in the success of its clients, which include pragmatic play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, arrise helps to deliver exceptional gaming experiences to millions of players worldwide. our global team of over 9,000 talented and driven professionals are shaping the future of igaming. headquartered in gibraltar, we have offices spanning canada, india, the isle of man, latvia, malta, romania, serbia, bulgaria, and the uae, and more exciting destinations on the horizon. at arrise, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. to achieve this, we bet on ourselves. we know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. **the role**: we're looking for an enthusiastic and detail-oriented learning & development coordinator to join our growing l&d; team in belgrade, serbia. reporting directly to the l&d; manager, this role will provide crucial support in enhancing our organizational learning initiatives. you'll be instrumental in assisting with our learning management system (lms), supporting the design and development of engaging learning content, delivering training sessions, and collaborating with internal stakeholders. if...
Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? - we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. - we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. - we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are looking for a proactive and detail-oriented floor supervisor to oversee the smooth operation of our studio. in this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. you will also collaborate closely with multiple teams to uphold our company's quality and performance expectations. responsibilities: - incident resolution: quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations. - team collaboration: foster effective communication and teamwork with the floor supervisors team, ocr team, workforce team, and other departments. - operational monitoring: ensure the operational quality and safety of the studio, inspecting equipment and identifying any potential issues. - staff supervision: conduct regular checks to ensure that dealers and shufflers are present during their designated shifts and maintain accurate attendance records. - appearance standards: monitor and assess the appea...
Ensuring excellence in live casino support with unmatched quality control. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company— we’re a community of over 6,000 driven professionals, with offices across gibraltar, colombia, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are seeking a meticulous and dedicated individual to join our team as a qc specialist with portuguese. in this role, you will be responsible for ensuring the highest quality standards across all company products, with a particular focus on live casino offerings. you will perform live assessments, monitor technical aspects, and ensure that all quality control procedures are strictly followed. responsibilities: product quality assessment: conduct live assessments of all company products, ensuring adherence to quality standards. performance reviews: evaluate the performance of dealers and presenters to ensure they meet the company’s quality standards. issue reporting: identify and report any discrepancies or deviations from approved quality standards to the appropriate teams . technical monitoring: ensure the live studio equipment is functioning flawlessly through regular technical checks. quality procedures compliance: follow and enforce all qua...
About us: arrise, a leading supplier of player-favourite content to the igaming industry. we are a software development and services company delivering end-to-end digital solutions. headquartered in gibraltar with offices around the world, including malta, romania, india, canada and bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. together, we form a cross-functional powerhouse that is driven to deliver. this role is with the arrise group. responsibilities: - maintain and store documentation efficiently; - maintain facility records to ensure compliance with company standards; - support the development and communication of policy and procedures relevant to facilities management; - provide relevant and compliant advice to stakeholders within the facilities; - work closely with the facilities manager; - ensure the proper functioning of all building functions; - provide assistance in solving problems related to all facility’s services; - liaise with maintenance contractors to maintain all building functions including communications, mechanical, electrical, fire protection, security, elevators, structural, waste streams, cleaning, equipment, and office equipment; - assist and provide support to facility management in installation - repair projects; - undertake any other tasks as required by the company from time to time. requirements: - great communication and interpersonal skills; - adaptability / organizational skills. - computer literacy (outlook/teams/ms office/ms...
About us: arrise sets the benchmark for service delivery and excellence in the igaming industry. playing a key role in the success of its clients, which include pragmatic play, a brand relied upon by the world’s biggest online casinos and sportsbook for its cutting-edge products, arrise helps to deliver exceptional gaming experiences to millions of players worldwide. our global team of over 9,000 talented and driven professionals are shaping the future of igaming. headquartered in gibraltar, we have offices spanning canada, india, the isle of man, latvia, malta, romania, serbia, bulgaria, and the uae, and more exciting destinations on the horizon. we provide access to official rightsholders sports betting data on competitions like premier league, nfl, nba and much more. we offer fully managed b2b sportsbook services to operators globally involving sports trading, risk management together with a robust 24/7 sportsbook support model. our sportsbook client base includes dazn bet and operators across multiple global jurisdictions. we are a team passionate about sports with the mission to succeed and create the leading b2b sportsbook product and managed services. at arrise, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. to achieve this, we bet on ourselves. we know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every ste...
¡formar el mejor talento con capacitaciones expertas! arrise establece el estándar de excelencia en la prestación de servicios en la industria del igaming. ¿qué hace diferente a arrise? somos más que una empresa: somos una comunidad de más de 6000 profesionales motivados, con oficinas en gibraltar, canadá, colombia, india, malta, rumanía, serbia, emiratos Árabes unidos y más allá. colaboramos con líderes de la industria como pragmatic play para ofrecer experiencias de juego de primer nivel a jugadores de todo el mundo. no solo creamos productos, sino que también generamos oportunidades, invertimos en nuestro equipo y fomentamos el crecimiento en todos los niveles. descripción del puesto: buscamos una persona organizada y detallista para unirse a nuestro equipo como almacenista con portugués. en este puesto, supervisarás el inventario y la distribución de uniformes, asegurándote de que todos los empleados reciban las tallas correctas y mantengan una apariencia impecable. serás responsable de gestionar el inventario, coordinar con los sastres y garantizar que se cumplan los estándares de apariencia de la empresa. responsabilidades: gestionar el stock de uniformes y garantizar que todos los empleados tengan la talla correcta. garantiza la gestión física del stock de mercancías. contabiliza periódicamente el stock de mercancías (inventarios mensuales y puntuales). controla y documenta los niveles de stock de uniformes, informando de las discrepancias cuando sea necesario. inspecciona la calidad de los uniformes y gestiona los procesos de reparación o modificac...
Description position at arrise arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? - we’re more than a company—we’re a community of over 10,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. - we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. - we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are looking for a downtime manager to oversee the creation and management of an accurate downtime timetable for the live casino production studio. you will lead the maintenance team, focusing on preventive and predictive measures, while ensuring timely studio reopenings and continuous process improvements. additionally, you will maintain clear communication regarding downtime schedules and collaborate with contractors to enhance departmental performance. responsibilities: - downtime schedule management: create, maintain, and update an accurate downtime timetable, integrating new studio releases and ensuring clear communication with all involved parties. - maintenance process oversight: manage and establish maintenance procedures for the live casino production line to meet expected performance standards, prioritizing preventive and predictive measures. - team leadership: supervise and lead the maintenance teams, ensuring effective execution of maintenance tasks and the timely reopening of studios post-maint...
Innovating support, empowering teams, building trust. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? - we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. - we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. - we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are seeking an experienced and dynamic it specialist to join our team. in this role, you will leverage your strong technical background in hardware and software support to manage it infrastructure and user devices. your expertise will be crucial in ensuring the smooth operation of our company's it environment, collaborating with cross-functional teams, and resolving technical issues in a fast-paced, 24/7 setting. you will play a key role in maintaining an efficient and reliable it infrastructure, contributing to the overall success of our organization. responsibilities: - monitoring & support : oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high-quality service. manage incoming it support requests, focusing on maintaining critical infrastructure (dealer modules, encoders, access points, switches). - application testing & team collaboration: collaborate with the development team to test new applicat...
Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? - we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. - we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. - we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are looking for a proactive and detail-oriented floor supervisor to oversee the smooth operation of our studio. in this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. you will also collaborate closely with multiple teams to uphold our company's quality and performance expectations. responsibilities: - incident resolution: quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations. - team collaboration: foster effective communication and teamwork with the floor supervisors team, ocr team, workforce team, and other departments. - operational monitoring: ensure the operational quality and safety of the studio, inspecting equipment and identifying any potential issues. - staff supervision: conduct regular checks to ensure that dealers and shufflers are present during their designated shifts and maintain accurate attendance records. - appearance standards: monitor and assess...
Arrise bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the qc shift supervisor role at arrise arrise bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants join to apply for the qc shift supervisor role at arrise get ai-powered advice on this job and more exclusive features. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are seeking a diligent and detail-oriented quality control shift supervisor to join our team. in this role, you will oversee the quality control specialists, ensuring that all company products meet the highest quality standards. your leadership will be essential in monitoring live casino operations, identifying areas for improvement, and ensuring compliance with quality procedures. responsibilities: supervise and coordinate quality control staff and daily operations. enforce company quality standards and qc policies for live casino products. manage team performance, motivation, coaching, and disciplinary cases. oversee workflow alignment across departments and ensure pr...
Arrise bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the onboarding specialist role at arrise arrise bogota, d.c., capital district, colombia join to apply for the onboarding specialist role at arrise get ai-powered advice on this job and more exclusive features. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: the onboarding specialist is responsible for training and integrating new dealers, shufflers, and tv presenters, ensuring they meet company standards in procedures, customer service, and professional appearance. this role involves conducting workshops, providing feedback, and collaborating with management to support employee development and performance. key responsibilities: maintaining the relationship with internal clients active contribution to the company’s development operational activities organizes workshop courses for dealers, shufflers and tv presenters; employee training on all gambling procedures and specifications; training and strengthening customer service skills; assigning responsibilities to new ...
Arrise bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the floor supervisor with portuguese role at arrise arrise bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants join to apply for the floor supervisor with portuguese role at arrise arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are looking for a proactive and detail-oriented floor supervisor to oversee the smooth operation of our studio. in this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. you will also collaborate closely with multiple teams to uphold our company's quality and performance expectations. responsibilities: incident resolution: quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations. team collaboration: foster effective communication and teamwork with the floor supervisors team, ocr team, workforce team, and other departments. operational monitoring: ensure the ope...
Arrise bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the training supervisor role at arrise arrise bogota, d.c., capital district, colombia join to apply for the training supervisor role at arrise get ai-powered advice on this job and more exclusive features. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: as a training supervisor at arrise, you will be responsible for overseeing and supporting the development of trainers and the delivery of training programs. in this role, you will ensure training quality, monitor trainer performance, and provide continuous guidance and feedback. you will collaborate with trainers, training specialists, and other departments to align training standards with company objectives and compliance requirements, driving consistent improvement in training effectiveness and team performance. responsibilities: strictly follow and implement training policies and procedures for live casino products coordinate the staff under your supervision actively participate in the performance evaluation proc...
Quality control specialist with portuguese arrise bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the quality control specialist with portuguese role at arrise quality control specialist with portuguese arrise bogota, d.c., capital district, colombia join to apply for the quality control specialist with portuguese role at arrise get ai-powered advice on this job and more exclusive features. ensuring excellence in live casino support with unmatched quality control. arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, colombia, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are seeking a meticulous and dedicated individual to join our team as a qc specialist with portuguese. in this role, you will be responsible for ensuring the highest quality standards across all company products, with a particular focus on live casino offerings. you will perform live assessments, monitor technical aspects, and ensure that all quality control procedures are strictly followed. responsibilities: product quality assessment:conduct live assessments of all company products, ensuring adherence...
The team leader surveillance operator will monitor and analyze physical and online gaming environments, ensuring compliance with security protocols and industry standards. responsibilities include verifying incidents, analyzing roulette wheel deviations, and testing surveillance systems for bugs or performance issues. the role involves creating reports, maintaining logs, and promptly reporting suspicious activities while collaborating with qa teams to enhance system reliability. this position demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced, 24/7 environment. responsibilities: incident verification and resolution: analyze and verify studio-reported incidents, ensuring timely resolution. prepare assistance reports for potential disciplinary actions or staff evaluations. roulette wheel and system analysis: perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring the integrity of gameplay. operate security systems to monitor and maintain high levels of surveillance. surveillance and testing: conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects. collaborate with qa teams and developers to ensure system accuracy and functionality. report creation and documentation: develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper recordkeeping. premises and online security monitoring: perform physical inspections and monitor online platfo...
Arrise bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the trainer role at arrise arrise bogota, d.c., capital district, colombia 16 hours ago be among the first 25 applicants join to apply for the trainer role at arrise get ai-powered advice on this job and more exclusive features. craft top talent with expert trainings! arrise sets the benchmark for service delivery and excellence in the igaming industry. we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, canada, colombia, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. craft top talent with expert trainings! arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, canada, colombia, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are seeking a dedicated trainer to join our team. in this role, you will be responsible for tr...
Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are looking for a proactive and detail-oriented floor supervisor to oversee the smooth operation of our studio. in this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. you will also collaborate closely with multiple teams to uphold our company's quality and performance expectations. responsibilities: incident resolution: quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations. team collaboration: foster effective communication and teamwork with the floor supervisors team, ocr team, workforce team, and other departments. operational monitoring: ensure the operational quality and safety of the studio, inspecting equipment and identifying any potential issues. staff supervision: conduct regular checks to ensure that dealers and shufflers are present during their designated shifts and maintain accurate attendance records. appearance standards: monitor and assess the appearance of staff members, ensuring...
Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? - we’re more than a company—we’re a community of over 10,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. - we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. - we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role description: we are looking for a downtime manager to oversee the creation and management of an accurate downtime timetable for the live casino production studio. you will lead the maintenance team, focusing on preventive and predictive measures, while ensuring timely studio reopenings and continuous process improvements. additionally, you will maintain clear communication regarding downtime schedules and collaborate with contractors to enhance departmental performance. responsibilities: - downtime schedule management: create, maintain, and update an accurate downtime timetable, integrating new studio releases and ensuring clear communication with all involved parties. - maintenance process oversight: manage and establish maintenance procedures for the live casino production line to meet expected performance standards, prioritizing preventive and predictive measures. - team leadership: supervise and lead the maintenance teams, ensuring effective execution of maintenance tasks and the timely reopening of studios post-maintenance. - continuous improveme...
About us: arrise sets the benchmark for service delivery and excellence in the igaming industry. playing a key role in the success of its clients, which include pragmatic play, a brand relied upon by the world’s biggest online casinos for its cutting...
What makes arrise different? we’re more than a company—we’re a community of over 7,000 driven professionals, with offices across gibraltar, canada, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, d...
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