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Perform bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the automation agent engineer (sdet + rag/prompt engineering) role at perform perform bogota, d. c. capital district, colombia 3 days ago be amon...
Job description this is a remote position. role name: bilingual customer service & lead qualification agent (english & french) schedule: full-time position monday to friday flexible hours, up to 40 hours a week. usually best calling times 9am - 12pm & 3pm - 8pm client timezone: est. /canada, montreal performance bonus; this will be discussed during interviews. job description this is an exceptional opportunity to be the welcoming first voice for excited prospects who have discovered premium lighting solutions through social media. you’ll guide potential clients through understanding how architectural lighting can transform their properties, working with a proven system that includes comprehensive scripts, thorough training, and performance-based rewards. this customer service-focused role involves lead qualification rather than sales pressure, allowing you to focus on understanding client needs and connecting them with the right solutions. with plans to scale the team to five agents and expand into new markets, this position offers excellent growth potential in a thriving industry. responsibilities contact warm leads generated from successful social media advertising campaigns use proven scripts to explain premium lighting products and services to interested prospects understand and assess client needs for architectural lighting projects on residential and commercial properties determine client budgets and financial capacity for lighting installations qualify leads effectively for handoff to the in-house closing specialists communicate professional...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Blue orange digital is a data and ai consulting firm that helps companies turn complex data into real business outcomes. we partner with organizations across industries to design and deploy scalable data infrastructure, advanced analytics, and ai-powered solutions. our team is fully remote, globally distributed, and driven by curiosity, impact, and innovation. company overview: blue orange digital is a boutique data & ai consultancy that delivers enterprise-grade results. we design and build modern data platforms, analytics, and ml/ai agent solutions for mid‑market and enterprise clients across private equity, financial services, healthcare, and retail. our teams work with technologies like databricks, snowflake, dbt, and the broader microsoft ecosystem to turn messy, real-world data into trustworthy, actionable insight. we’re a builder‑led, client‑first culture that prizes ownership, clear communication, and shipping high‑impact work. note: please submit your resume in english, as all application materials must be in english for review and consideration. position overview: we are seeking a databricks data architect who can own lakehouse design and governance and represent that vision in front of clients . you’ll spend most of your time embedded with delivery squads—modeling data, tuning clusters and enforcing standards—but you’ll also step into discovery workshops, help scope solutions, and support pre-sales conversations when deep architectural insight is needed. responsibilities: client engagement & solution development act as the primary technical liaison during k...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Prior experience sales related experience (preferred). education high school diploma ( preferred) skills interpersonal and computer skill confidentiality multitask strong organizational & problem solving skills fluent in verbal and written english main responsibilities need to be able to prioritize in a fast-paced environment, adjust changing priorities, meet deadlines and work well under pressure provide customer accurate and detailed information of the product/service accounts information updates persuade customer to acquire their service. (offer promotions, discounts, bundles) expedites the resolution of customer problems and complaints. maintains financial accounts by processing customer adjustments. comply with all of the established policies (general, security of information, compliance) and standards of conduct established by km2. your duties will include but not be restricted to the above. other responsibilities or duties as assigned by direct supervisor. position measures and reports quality audits / supervisions campaign kpi agent ranking (attendance/ productive hours / campaign kpi’s)...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Job summary: we're looking for an experienced senior python developer to lead backend development, architecture decisions, and devops processes across key projects, including ai and telephony integrations. you’ll write clean, production-ready python code, mentor junior devs, and manage cicd pipelines and staging environments. bonus if you’ve worked with asterisk, odoo, or ai agent architecture. core tasks: - write production-ready python code for critical backend systems - review pull requests and provide mentorship to junior developers - lead architecture decisions and define technical project scope - set up and maintain ci/cd pipelines using github - deploy and manage dynamic staging environments - design and implement ai agent architecture (zencoder project) - integrate with telephony systems using asterisk and python - jump into adjacent systems or languages when necessary to support full-stack functionality. must-haves: - 5+ years of professional experience with python in a production environment - strong architectural thinking and devops experience (aws and google - ci/cd, staging, etc.) - experience leading a team of junior devs - proven experience mentoring and working collaboratively with dev teams - comfortable working within existing systems like odoo and custom portals - solid understanding of git workflows and version control best practices - excellent communication and documentation skills in english - ability to work local time est nice to have: - experience with asterisk or other voip/telephony integrations - prior work with odoo or erp systems - fa...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Job description job title : sales order processing analyst location : bogota job type: temporary our organization in bogota is growing fast, and we're always looking for talented professionals to join our order to cash service line. apply to this "evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you! why join our team? our order to cash (o2c) team aims for excellence, equipping sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. this leads to a challenging and stimulating professional experience full of growth and learning. we offer a diverse and dynamic environment that’s growing at pace. over the past two years, sanofi business services (sbs) has doubled in size and increased its scope. as one department within sbs, we’re also part of something much bigger. this provides opportunities for learning, growing, job moves and a diversified, fulfilling career. our function at a glance: our o2c team to handle the following activities: master data management sales orders management requests and disputes management credit risk and credit data management collections and customer contact management cash application and receivables management ar related month-end closing, reporting and non-trade invoice management these operations are cri...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) - ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer - meet all commitments to the customers in terms of follow-up/ongoing communication - follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer - exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer - accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales - record any customer complaints; solves customer complaints or assigns tasks to other functions - well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via...
¡aplica ahora o contáctanos solo por whatsapp al +57 3015373215! hiring bonus: $2.000.000 cop only for this campaign (night shift schedules) posición: agente de servicio al cliente - soporte técnico! ubicación: sur de cali barrio bochalema (100% on-site no es remoto) salario: $2.850.000 + hasta $150.000 en bonos por desempeño 2 días off requisitos: inglés avanzado indispensable para la comunicación con clientes tech-savvy habilidades tecnológicas y afinidad con plataformas digitales experiencia en atención al cliente (deseable) disponibilidad para trabajar 100% on-site en el sur de cali (barrio bochalema) beneficios exclusivos: salario de $2.850.000 + hasta $150.000 en bonos por desempeño medicina prepagada + plan dental + seguro de vida convenio con gimnasio cafetería interna con opciones variadas espacios de descanso y entretenimiento (área de videojuegos, ping-pong, billar y más) ambiente de trabajo dinámico y oportunidades de crecimiento sobre el puesto: estamos en búsqueda de agentes bilingües de soporte tecnico apasionados por la tecnología y el servicio al cliente. en este rol, asistirás a clientes en inglés, ayudándolos a resolver problemas relacionados con páginas web, dominios web, resolución de casos, pagos, políticas de reembolso y facturación. responsabilidades: brindar soporte técnico diagnosticar y solucionar problemas guiar a los clientes de manera clara y efectiva registrar y dar seguimiento a los casos en la plataforma ¡no pierdas esta oportunidad! aplica ahora o contáctanos solo por whatsapp al +57 3015373215.el equipo reclut...
Job description job title: help desk support agent job type: full‑time contractor workplace: remote schedule: pacific time zone, 9 am. 6 pm pst, monday. friday compensation: usd $1,200. 1,500 (doe) about hirehawk at hirehawk, we connect top global ta...
Groupcos bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the bilingual agent role at groupcos groupcos bogota, d. c. capital district, colombia 2 months ago be among the first 25 applicants join to app...
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