As Client Experience Specialist, this individual contributor will report to the Director of Client Experience in the GGB-US Retail Select division – Small Business and Personal Lines Key responsibilities include assisting on various projects and initiatives related to Customer Experience (CX) such as Voice of Customer survey design, implementation, feedback collection, response data analysis, insights visualization, and report generation Other projects include data analysis, pilot support and insights generation for Gallagher Go, a digital self-service web portal for Gallagher commercial and