About Us Golden Age Dental Care is transforming access to dental services for nursing home residents. Our mission is simple but powerful: to ensure every patient — regardless of insurance status — can live free of oral pain and enjoy the dignity of eating and smiling with confidence.We are continuing to build out our Self-Pay Division to close the gap for residents without dental insurance. This division plays a vital role in making sure patients receive care even when traditional coverage isn’t available. Role Overview The Self-Pay Patient Outreach Specialist is a remote sales development role responsible for contacting families of nursing home residents, explaining Golden Age’s care options, and enrolling patients into our Self-Pay program. This position is about more than calls — it’s about building trust with families, collaborating with nursing home staff, and ensuring elderly patients receive the oral healthcare they need.This role starts at the Catalyst level, with autonomy to create, test, and improve processes. The right person will grow into a leadership role as we continue to expand the Self-Pay Division into a full team. Key Responsibilities - Outreach & Enrollment - Call families of nursing home residents without dental insurance. - Explain membership plans (exam, x-rays, cleaning, discounted treatment). - Convert eligible patients into Golden Age’s Self-Pay program. - Collaboration - Partner with nursing home staff (social workers, administrators) to gather patient details and connect with responsible parties. - Use creative approaches (e.g., three-way calls with staff/family) to build trust and overcome skepticism. - Process & Reporting - Maintain accurate logs of dials, conversations, and conversions. - Contribute to the creation of scripts, manuals, and reporting systems for scaling the department. - Team Growth - Operate independently while contributing ideas for workflow improvement. - Build a foundation for future team members as the Self-Pay Division grows. Success Metrics - Occupancy Goal: 98% of nursing home residents receiving dental care from Golden Age providers. - Outreach Metrics: Volume of calls, conversations with families, and conversions to Self-Pay. - Conversion Impact: Percentage of patients successfully enrolled into care. Compensation & Incentives - Competitive hourly pay (based on experience and skills). - Performance bonus: $2.00 per successful conversion, added to base pay. - Opportunities for advancement into leadership as the Self-Pay Division expands. Ideal Candidate Profile - Excellent English communication skills — warm, welcoming, and professional. - Resilient sales mindset — able to handle rejection, build trust, and follow through. - Strong organizational skills with attention to detail. - Experience in sales, outreach, or customer service (healthcare/dental experience a plus but not required). - Independent worker with the initiative to create, test, and improve systems. - Passion for helping elderly patients live without oral disease or pain. - Growth-oriented — eager to move from individual contributor to department leader. Growth Opportunity This role is designed for someone who can start as an individual Catalyst — driving outreach and conversions — and grow into a Trailblazer role by leading a small team. With 300+ nursing homes in our network and thousands of patients in need, the Self-Pay Division is positioned to become one of the most impactful and rewarding areas of Golden Age Dental Care. Job Type: Full-time Application Question(s): - Do you have previous experience in sales, outreach, or customer service? Please briefly describe. - Do you have any experience working in the healthcare or dental industry? If yes, please describe. - This role requires excellent spoken English. How would you rate your English communication skills? - Are you available to work full-time, Monday through Friday, during standard business hours (U.S. time zones)?