Job summary About The Company DiDi Global Inc is the world's leading mobility technology platform It offers a wide range of app-based services across markets including Asia-Pacific Latin America and Africa including ride hailing taxi hailing chauffeur hitch and other forms of shared mobility as well as auto solutions food delivery intra-city freight and financial services DiDi provides car owners drivers and delivery partners with flexible work and income opportunities It is committed to collaborating with policymakers the taxi industry the automobile industry and the communities to solve the world's transportation environmental and employment challenges through the use of AI technology and localized smart transportation innovations DiDi strives to create better life experiences and greater social value by building a safe inclusive and sustainable transportation and local services ecosystem for cities of the future For more information please visit About The Team/role This position is part of our CX Product Operations team where you will join a diverse multinational group responsible for a enhancing automated solutions through intelligent channel strategies and continuous improvement b ensuring the best possible experience for users in our help center thinking in the short term and long term vision In this role you will work closely with cross-functional teams and build strong relationships with key stakeholders You will be expected to contribute to OKR performance tracking lead product discovery and analyze data to identify correlations and root causes Additionally you will propose solutions to optimize CX channel operations improving performance and making them more actionable for internal stakeholders while ensuring system configurations align with business needs In this role you'll be... - Process Optimization Identify and implement improvements across the product and user journey Collaborate closely with product managers and cross-functional teams to streamline workflows and boost efficiency - Continuous Improvement Analyze current operations processes and workflows through in-depth analysis research benchmarking and in-app tests Investigate data to uncover root causes of business issues supporting the prioritization of solutions Recommend enhancements to improve experience/efficiency and optimize the overall product development process - Data Analysis & Reporting Analyze product performance metrics and provide actionable insights to business and product teams Design and maintain dashboards and reports that track KPIs and product success driving informed action plans and improvement initiatives - Cross-Functional Support Support various departments to ensure smooth coordination and execution of product launches and releases Address bottlenecks in the product development pipeline and actively engage in meetings global squads and workshops with senior stakeholders to offer valuable insights and aid in decision-making - Product Lifecycle Management Contribute to the creation and maintenance of product documentation including release notes feature descriptions process guides roadmaps goals and timelines Ensure accurate system configuration and collaborate with UX writing teams on customer-facing solutions - Risk & Issue Management Identify and communicate potential risks or issues that may impact product success and work proactively to mitigate them - Support Strategic Decision Making Collaborate with senior leadership to provide data-driven insights enabling strategic decisions related to product portfolios resource allocation and priorities We're eager to be in touch because you have... - Bachelor degree in a quantitative discipline engineering economics technology or related fields - +3 year of previous experience in product operations user research data analytics or business insights - Advanced skills in Microsoft or Google tools Excel PowerPoint Google Slides Google Spreadsheet - Strong analytical skills with the ability to interpret data and generate actionable insights - Problem-solving abilities with a focus on process optimization and workflow improvements - Proficiency in project management and agile methodologies - Excellent oral/written communication and interpersonal skills with the ability to collaborate effectively across teams - Ability to handle multiple projects simultaneously and prioritize tasks effectively - Ability to maintain accuracy and high quality in all tasks while adhering to deadlines - Resilient able to work in a very dynamic fast and highly motivated - Able to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment - Must be customer centric and has the ability to develop creative solutions to a variety of complex problems - Fluent Business English and Spanish It will be considered a plus... - Strong skills and knowledge in data visualization tools such as Tableau Power BI DataStudio - Knowledge in experimental design such as A/B experiments - General knowledge of User experience UX/UI - CX operation knowledge You'll love working at DiDi because... We create user value We strive to always create valuable experiences for our users in everything we do Our focus is to always innovate new experiences that are safe pleasant and efficient We are data-driven We are strong believers in making informed decisions that's why we are data-driven We can better navigate the business landscape strategically by analyzing valuable metrics Win-win Collaboration Success is a team sport When we work to help our partners and colleagues win we win too While keeping everyone's best interest at heart we communicate with candor and execute with excellence in all we do We believe in integrity Integrity is at the very core of our business We are people who always want to do the right thing Our intentions are sincere we speak our minds and listen to each other Growth We always strive to do better That means venturing beyond our comfort zones learning from our mistakes and helping each other grow Diversity and Inclusion Diversity is one of our biggest strengths Our differences are what make us distinct We respect each other and believe in equal opportunities for all We are committed to building inclusive and diverse teams At DiDi we believe that our differences are our biggest source of strength That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate We do not discriminate against any employee or applicant based on their gender age sexual orientation nationality marital status pregnancy/maternity disability race religion and beliefs or any other status protected by applicable laws wherever we operate We are committed to building inclusive and diverse teams and a workplace that is free from discrimination and harassment because that's how we create better products and services make better decisions and better serve the communities we're a part of Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora