Job summary The Quality Assurance Specialist will ensure the excellence of back-office processes within our Digital Trust and Safety operations. The role will monitor, evaluate, and optimize performance, contributing to a secure and efficient environment. Analytical mindset and commitment to quality will play a pivotal role in maintaining high standards and supporting team growth. Qualifications - Previous experience in Know Your Customer (KYC) processes is essential. - Experience in quality assurance is an advantage. - Proficient in using Microsoft Office Suite. - Strong command of the English language, with a proficiency level of C1 or higher. Responsibilities - Oversee the execution of all back-office processes to ensure accuracy, compliance, and efficiency. - Evaluate agent performance, providing constructive feedback and engaging training to enhance skills. - Contribute to quality control (QC) initiatives, identifying opportunities for improvement and driving effective solutions. - Take on project officer responsibilities, managing specific tasks to support operational goals. Benefits - Additional health and life insurance coverage - Generous annual leave - Food vouchers and various discounts - Transportation / Utilities allowance - Competitive salary and clear career progression - World-class on-the-job training - Work in a cozy office Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora