Job summary adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. Claims is a key element within adidas wholesale customer service. This team is responsible for the claim's activities such logistic claims and invoice management tasks. The team supports deductions handling and credit reconciliation as well as projects, including process standardisation, tools implementation and other ad hoc projects. Manage customer relationship, which includes problem resolution and root cause analysis Manage the relationships within customer service and sales as well as other stakeholders in the business Identify the improvement opportunities and support their implementation Support ongoing projects for the implementation of technology solutions Qualifications - University degree - 3-4 year's working experience in providing support in order to cash/ billing department or in the field of logistics. - High level of customer orientation and communication skills Responsibilities - Investigate and resolve customer claims/invoice deductions related to damaged goods, shortages, pricing errors, among others. - Coordinate with internal departments (e.g., logistics, sales, pricing team) to validate a and resolve claims. - Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing - Manage customer relationship, which includes problem resolution and root cause analysis - Manage the relationships within customer service and sales as well as other stakeholders in the business - Identify the improvement opportunities and support their implementation - Support ongoing projects for the implementation of technology solutions Skills - Strong customer service orientation - Good Problem solving and analytical skills - High level of empathy and emotional intelligence - Experience with SAP - Ability to read, write and communicate in English in a business setting - Ability to pay close attention to detail and high degree of customer orientation - Self-motivated and self-directed individual Desired requirements - University degree - 3-4 year's working experience in providing support in order to cash/ billing department or in the field of logistics. - High level of customer orientation and communication skills Benefits - Winning culture - Emotional intelligence - Customer orientation - Communication skills Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora