Job summary As a Contract Manager for our 1:Few (High Touch) Customer base at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. In This Role, You'll Get To - Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. - Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams - Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. - Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. - Establish cooperative working relationships with customers. - Lead forecasting discussions and pipeline reviews with internal colleagues. - Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. - Get a mini-MBA You'll learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives We Are Looking For People Who - Are passionate about creating a great customer experience - Solve problems with curiosity and creativity - Seek to understand multiple perspectives in a situation - Have growth driven negotiation skills - Show clear communication skills with the ability to effectively lead a phone conversation - Possess prioritization and organizational skills with attention to detail - Embrace a dynamic and motivating environment - Invest in relationships with customers and colleagues - Contribute to a positive team environment of equality and inclusion - Speaks fluent Portuguese Nice-to-Haves - Experience with customer service and contract management - Negotiation or sales experience - Prior account management and/or customer retention experience - Inbound Marketing & Sales knowledge At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART. These commitments shape how we work, lead, and grow. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora