Logistics Operations Supervisor Position Overview Trucking Dispatch Group is seeking a Logistics Operations Supervisor to lead and oversee brokerage operations for our company and affiliated partners. This is a hands-on leadership role responsible for ensuring operational excellence, service quality, and accountability across the brokerage team. The ideal candidate is a proactive problem-solver with strong decision-making skills and a relentless focus on customer success and compliance. Key Responsibilities Team Leadership & Accountability - Supervise Freight Brokers, Carrier Sales Representatives, Data Entry Clerks, and Track & Trace Specialists. - Conduct daily team check-ins and check-outs to align priorities. - Hold team members accountable for timely updates, documentation, and professional communication. - Provide coaching, feedback, and corrective action as needed. - Foster a high-performance, customer-first culture. Shipment Tracking & Visibility - Ensure 100% compliance with MacroPoint or approved tracking systems. - Audit tracking accuracy and timeliness of updates. - Resolve tracking failures or non-compliance issues swiftly. Operational Control & Service Quality - Oversee load coverage with vetted, compliant carriers. - Maintain ≥95% on-time pickup/delivery while minimizing service failures (<2%). - Act as escalation point for service issues such as late pickups, equipment failures, or cancellations. - Ensure proactive customer communication with solutions, not excuses. Compliance & Risk Management - Vet and approve carriers (insurance, authority, Carrier411 checks, equipment requirements). - Identify and escalate fraudulent or high-risk carrier behavior. - Maintain and enforce a “Do Not Use” carrier list. Financial Oversight - Monitor margins to ensure profitable operations. - Approve TONUs, layovers, and accessorial charges with proper documentation. Daily/Weekly Oversight - Review active loads, ETAs, and MacroPoint compliance at start and end of each day. - Audit TMS notes, documentation, and performance accuracy. - Submit daily and weekly performance reports to leadership. - Lead weekly KPI and performance review meetings. Key Performance Indicators (KPIs) - Tracking Compliance: 100% - On-Time Pickup/Delivery: ≥95% - Service Failures: <2% - Employee Accountability: 100% daily check-in completion - Escalation Response: Resolved within 2 hours What We’re Looking For - 3+ years of logistics, freight brokerage, or operations leadership experience. - Strong knowledge of TMS, tracking platforms (MacroPoint), and carrier vetting processes. - Proven ability to lead, coach, and hold a team accountable. - Excellent communication and problem-solving skills. - Customer-first mindset with a focus on results and compliance. Why Join Acuna Group? - Opportunity to lead a growing team in a dynamic logistics environment. - Competitive salary and performance incentives. - Collaborative culture focused on accountability, growth, and operational excellence. Apply today on Indeed to join TDG and help us drive operational success across our brokerage network. Job Type: Full-time