Block LLP is a law firm based in Los Angeles, California. We are looking for a Virtual Receptionist to answer incoming client calls, gather information, and transfer them to the proper department. This person should be highly organized, a great communicator, and fully fluent in English. Schedule: Overnight schedule, 8pm - 5am PST, 5 - 7 days per week (depending on availability) Responsibilities: - Answer incoming client calls in a friendly and professional manner - Ask basic questions to understand the purpose of the call - Accurately transfer calls to the correct department or individual - Take messages when needed and ensure timely follow-up - Maintain a clear understanding of team roles and responsibilities to route calls efficiently - Additional administrative tasks as needed Qualifications: - English certification of C1 or C2 strongly preferred - Previous experience in customer service - Excellent communication skills - Strong organizational skills and attention to detail - Ability to multitask and work in a fast-paced environment