Job summary Support Country Manager in account management of selected accounts to support the market strategy. Sell KIL products through answering inbound calls and making outbound calls to follow up on enquiries and quotes. Manage the Brazil leads pipeline to best maximize conversion rates. Responsibilities - Selling products through answering inbound calls and making outbound calls to follow up on enquiries and quotes in both English and Portuguese - Contacting every lead to maximize sales opportunities and progressing each lead to ensure upsell and cross sell opportunities through phone and email. - Building strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledge - Overseeing distribution of leads/ enquiries to selected agency accounts and thorough follow up on referred students - Be the first point of contract for selected agency accounts and helping on daily basis to quickly answer enquiries and quotes requests, follow up on requests and working closely with admissions teams to resolve any possible complaints - Attendance of student fairs and other events as required by Country Manager to best support country sales and marketing plan - Completing all required administration and recording of sales through CRM system and other business systems - Building strong relationships with team members and providing flexible and prompt support at all times - The relevant Country Manager will define additional responsibilities and key measurement criteria Skills - Have experience selling in both Portuguese/English in a tele sales role - Demonstrate ability to build rapport, handle objections and close sales - Experience working in an office admin and relationship management role - Excellent communication skills with both oral and written fluency in English and Portuguese - Ability to negotiate and overcome objections - Competent computer skills, Excel, Word and PowerPoint - Good organizational skills - Ability to work on own initiative and as part of a team - Ability to work under pressure and to tight deadlines when required - Attention to detail and accuracy - Salesforce experience would be an advantage Attributes - Excellent team player, contributes ideas for the success of the team - Quick learner, quick to pick up and apply knowledge - Tenacious and resilient, can quickly bounce back from setbacks, keeps positive and maintains focus on the end goal - Adaptable and flexible, can cope well with change - Efficient and organized - Trustworthy, dependable, and reliable - Flexible approach to working, including shift work. Customer Care - Builds rapport quickly, friendly, and with a professional telephone manner - Provides solutions based on identification and understanding of customer needs - Right first time; provides the right solution at first point of contact - Takes ownership and accountability through to resolution. Culture - Contributes to a success culture within the team that is recognized in the industry as leading the way in customer service excellence - Actively puts forward ideas and recommendations to continuously improve the customer experience or business performance - Passionate about Kaplan international products - Displays a positive, can-do attitude Desired requirements - Bachelor's Degree or equivalent, preferably from a Portuguese-speaking country or acceptable experience in lieu of education: two years of experience for every year of formal education required - Native fluency in Portuguese, and second language fluency in English, both oral and written - Be Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora