Hi, I'm Arison Ferreira your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams. This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions and issues. The Billing System Analyst I is the first level of escalation for all production incidents and therefore requires sound problem solving and time management skills. A Billing System Analyst I may be asked to oversee the production activities of other Billing System Analysts when assigned to do so. This role will exercise discretion and independent judgment under general supervision. We are looking for an Billing Systems Analyst I who will: • Producing and analyzing billing reports for Managed Service customers • Analyzing the results of processed files and making corrections if needed • Use of Billing Software • Responsible for compiling bill count reports and providing invoicing data to the finance department • Independent interaction with customers concerning their billing • Management of data and schedules to produce invoices for delivery per billing schedule • Maintain customer data in oracle database • Maintain and manage multiple ticketing systems • Use various pieces of software for tracking and analysis of data • Identifies problems/issues during billing cycles and solves or requests assistance in solving • May assist less experienced peers • Latitude for independent judgment/action • Work on moderately complex activities • Assist in definition and maintenance of documentation and procedures • Other duties as assigned. Key Outputs & Accountabilities • Complete customer billings and deliverables within contractual SLAs, respond to customer’s inquiries, display sound judgment in the handling of production incidents and ensure effective communication maintained with internal and external contacts. • CLT contract model. Is this opportunity right for you? We are looking for candidates who has: • 0-3 years of work experience in telephony wholesale or retail billing • Able to communicate in English (Advanced) and one additional language is preferred • Linux knowledge • Computer savvy and proficient knowledge of Word and Excel programs • SQL skills are advantageous • Perl knowledge is a plus • Solid analytical and problem-solving skills • Good verbal, written skills and interpersonal skills. Presents information effectively • Solid working knowledge of telephony definitions, industry terms and technologies • Good working knowledge of customer requirements • Works well in pressure situations • Works well within a team environment • ITIL accreditation will be an advantage • Education: AA degree or equivalent in Information Technology related field is preferred. CSGer Perks & Benefits - Sulamerica Health - Sulamerica Dental - Vidalink - Food/Meal Voucher - Child Care Assistance - Day off: on birthday - Gympass - Language assistance - Digital course platform - Volunteer time off: 2 days a year #LI-Remote #LI-LP1 Location(s): BR. Londrina. OfficeCO. Bogota. Office, Colombia Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.