Job summary Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth. We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you. As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company. Responsibilities - Manage the post-sale engagement, retention, growth and renewal of your customers by identifying opportunities and ensuring customers' success. - Analyze customers' performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered. - Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry. - Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations. - Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices. Key Skills - Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders. - Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth. - Strong organizational skills and the ability to manage multiple priorities and deadlines effectively. - Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders. - Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients. Requirements - 2+ years of account management experience in complex SaaS software - Proven track record of meeting and exceeding sales quota, negotiating contract terms, and closing deals to drive revenue growth. - Demonstrated expertise in client retention strategies, ensuring high customer satisfaction and long-term partnership development. - Ability to work in a fast-paced environment and be an outstanding team player. - Familiarity with CRM software (Salesforce preferred) - Hospitality or property management industry experience - advantage Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora