The Opportunity: We are seeking a highly skilled and proactive Online Reputation Management Specialist to join our world-class team. This is a critical role responsible for improving and maintaining our social media reputation rating at a high standard, ensuring our brand is consistently presented positively across all online platforms. We are looking for a self-managed, individual contributor who is passionate about brand perception and digital presence. In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our online reputation to the next level. So, What Should You Expect if You Join Us? - One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.) - Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience). - Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team. - We're here to perform and have a great time while doing it. - We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you. Job Responsibilities: - Proactive Monitoring & Control: Set up proactive controls and monitoring systems for company mentions across social media. - Reputation Improvement: Improve and maintain high ratings on core platforms (Trust Pilot, Knoji, Google Maps, Instagram, Facebook, etc.). - Social Media Enhancement: Work towards enhancing our overall social media presence, constantly seeking ways for our brand to shine (e.g., Reddit, localized blogs, thematic pages, etc.). - Problem-Solving: Think critically and proactively to solve complex problems related to online sentiment, taking ownership of issues from start to finish. Never settle for a superficial fix. - Documentation & Reporting: document all online reputation activities and outcomes to maintain clear records and identify trends. - Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment. Core Skills and Competencies: - Exceptional Verbal and Written Communication in English - Emotional Intelligence and Empathy - Critical Thinking and Problem-Solving Mindset - Proficiency with Social Listening Tools and Analytics Platforms Your Experience: - 2+ years in a similar online reputation management, social media management, or digital marketing role with a focus on brand perception. - Proven track record of improving and maintaining positive online sentiment for a brand. - Proficiency with social listening tools, analytics platforms, and online review management systems is a must. - Preference for candidates with experience in the US e-commerce market. - Outstanding command of the English language, both written and spoken. Hiring Process: * Round 1: Review and evaluate your application. * Round 2: Invite to 45-minute "Discovery Call." This call will focus on your experience, problem-solving approach, and cultural fit. * Round 3: Practical Assessment. You'll be presented with a mock scenario to demonstrate your online reputation management and strategic thinking skills in real-time. This will also assess your technical proficiency. * Round 4: Meet the Team. A final call with a team to ensure alignment with our team culture and work ethic.