Overview: We are looking for a proactive and personable Bilingual Customer Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service. Key Characteristics: - Positive and resilient with an optimistic outlook - Proactive problem-solver who identifies solutions to improve customer experiences - Team player who thrives on collaboration - Adaptable to change in a fast-paced environment - Strong work ethic with excellent attendance and punctuality - Tech-savvy and able to handle multiple tasks Duties and Responsibilities: - Engage with customers via phone, email, or text to assess needs and provide tailored support - Listen actively and resolve inquiries with exceptional customer service - Deliver conversational, natural interactions even when following a script - Adapt to shift requirements, including weekends and holidays - Operate effectively both as part of a team and independently Qualifications: - Bilingual in Spanish and English - Outstanding interpersonal and communication skills - Ability to thrive in a dynamic and high-energy work environment - 2+ years of customer service experience (call center experience preferred) - High school diploma required; Bachelor’s degree preferred About Us: We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience. Salary posted is BASE salary. There are financial incentives available. Benefits: - Work From Home - Paid Time Off package - Monthly Incentive Opportunities Required Skill Profession Information And Record Clerks