At Seres Humanos Realizados (SHR), we are supporting Mangone Law Firm in the search for their next Client Experience Manager, a strategic role that will lead the Customer Experience, Reception, and Billing teams. We are looking for someone passionate about service excellence, capable of optimizing processes, analyzing data, and guiding teams toward outstanding results. Responsibilities - Lead and support the customer service, reception, and billing teams. - Design strategies to increase client satisfaction and retention. - Optimize processes and ensure compliance with standards and regulations. - Analyze metrics and present strategic reports to the Operations Director. - Act as a point of reference and final escalation for complex cases. Ideal Profile - Proven experience leading customer service, operations, and billing teams. - Strong analytical skills and data-driven management. - Leadership, accountability, and effective communication skills. - Bilingual (Spanish and English). - Continuous improvement mindset and results-oriented approach. What We Offer - Contractor/freelance agreement. - Hourly payment, based on experience. - 100% remote position. Nacimos como Strategic Human Resources Consulting para gestionar estratégicamente el talento. Tras 10 años de impacto en 2015 evolucionamos a SHR - Seres Humanos Realizados, ayudando a empresas a comprometerse con el bienestar de sus equipos para lograr sus objetivos.