Provide competent technical support to all users in a timely manner following standardized processes to identify, analyze and solve any problems related to end user computers and their applications. Provide Vertiv employees with support on all aspects of end-user computing digital assets (including but not limited to laptops, desktops, printers, and mobile phones). Handle the internal infrastructure request with external providers to guarantee the correct follow-up of the end user request. Provide support to the Platform Service Team for issues/programs/initiatives and projects related to corporate infrastructure. RESPONSIBILITIES - Site Leader and responsible for the operation of information systems in Colombia. - Provides guidance for local technology projects and evaluates the best technical options, time, scope, and cost. - Responsible for the infrastructure of I go and data in the site of Colombia - Maintains the optimal functioning of the computer room and the devices hosted there through maintenance and configurations. - Responsible for the configuration, administration and maintenance of the servers. - Communicate, Guide, Implement engineering software with global support groups. - Provide second level user support for incidents that require local resolution and cannot be resolved by the Service Desk. - Respond to ticket requests and service desk outages via phone, email, or online incident management, ensuring ticket integrity and follow-up with other team members should the incident escalate . - Provide hands-on support for Global IT project implementations and perform various job-related tasks as assigned. - Collaborates with the company's global support groups to resolve end-user technology issues. - Support the installation/configuration of hardware and software in accordance with corporate policies and as designed by the end user team. - Provide customer satisfaction by managing work orders with efficient communication, documentation, and timeliness. - Supports PC replacement programs and emergency swaps. - Maintain the utmost confidentiality in all conversations, documents, correspondence, research records, information, data, etc. - Assist in asset management of all end user devices and manage the stock level of spare equipment. QUALIFICATIONS - Implementation of the Windows operating system. - Administration, monitoring and implementation of IT projects. - User State Migration Tool (USMT). - Desktop-related Group Policy Objects (GPOs). - Experience in Windows server 2016 operating system. - Scripting with PowerShell and VBScript. - Knowledge of infrastructure of Computer Rooms - Knowledge of Cisco technologies for LAN WAN WLAN networks. - Experience using ITSM systems like ServiceNow is a plus. EDUCATION AND CERTIFICATIONS - Bachelor's degree or equivalent experience. - 4+ years of experience deploying the MS Windows desktop operating system is required. - 3+ years of experience with LANDesk, SCCM (or other software distribution tools) is required. - 3+ years of mobile device management experience required. - Experience in implementing and supporting Windows server 2016 operating systems is required. - Apple Mac implementation and support experience is required. - A solid understanding of Voice and Data network infrastructure principles is required. - Solid operating principles of computer rooms. - Desirable cisco CCNA courses - Desirable ITIL v3 certification. - ISO/IEC 9001 and 27001 (Desirable knowledge). #LI-GL1 Required Skill Profession Computer Occupations